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TAMARA B
Customer Reviews for Advantage Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent was informative snd helpful!
JANE PThe attendant was right there and removed the trailer as soon as we arrived.
KIT HWould recommend not changing the pick up location last minute, customers select those locations on purpose. For whatever reason a different store (not Advantage) took it upon themselves to combine our two reservations and made a mess of our pick up day.
CAITLYN SMore definite information regarding vehicle pick up/availability/location status.
ALBERT GQuick and Easy Rental !! Great Location w/storage available on Site !!
ROBERT WAllow locks to be resold to the facility as they are useless anywhere else.
STEPHEN BI advise the drop off location that the cargo unit leaked.
VICKI MI don't see the point of requiring a deposit in CASH when I bought the damage waiver. still waiting for the original charge to be refunded. The clerk filled out my reservation for the prior day and I had to scramble to pay a SECOND rental fee for the proper day. Don't know WHY the first payment couldn't be accepted for the duplicate charge.
STEPHEN BCould have been cleaned out. The last person definitely smoked in the vehicle and it smelled bad. There was ash and dirt all over.
RYAN BVery good experience and helpful staff at this location.
EDWARD DGreat friendly and quick service. I highly recommend this location.
LYNN PGreat folks to work with!!
DEBORAH ENothing, this place went above and beyond to accommodate me.
Scott KI dropped the truck when it was closed but I did call them the next day and they were nice. The person I want to call out as EXTREMELY HELPFUL IS JESUS WHO HELPED ME WHEN i CALLED FOR ASSISTANCE BECAUSE THE ROLLUP DOOR ON THE TRUCK GOT STUCK ONCE I EMPTIED THE TRUCK. HE WAS REALLY HELPFUL AND VERY CALM AND FRIENDLY. OVERALL UHAUL IS GREAT - I DO THINK THE 15 TRUCK IS THE MOST UNCOMFORTABLE FOR A LONG SOLO TRIP - I BOUGHT A SEAT PAD THE SECOND DAY. IT DID DO WELL ON THE ROAD BUT HAVING CRUISE CONTROL WOULD HAVE REALLY HELPED THE OVERALL COMFORT. THE AC WAS REALLY GOOD AND IT DID WELL OVER THE ROCKIES. I HOPE I DON'T NEED TO RENT AGAIN SOON BUT I THINK YOUR APP AND THE WEBSITE THE RESERVATION SYSTEM IS EXCELLENT.
Elizabeth CEverything went smoothly.
Donna Preturn was very eazy
Andrew HEverthing was fine. The gentleman was helpful.
John KNot a criticism of the rep or the location, both were excellent...but after paying $2K to rent a truck and trailer, the most important concern is, "did you fold the blankets?" Terrible customer service, Uhaul..."feel like a valued customer? - not at all!
Patterson CVery easy and quiet dropoff location.
Mike PSuper helpful and friendly, awesome location.
Andrew SWonderful attention to all details. Thank you for a very successful move!!
Ron FFriendly and super helpful hitching the car dolly ro my truck
Steven SSuper nice, helped us unhook and was super speedy with helping us.
Kayla JBetter check of lighting on trailer, my trailer didn’t have clearance lights, had to run flashers after daylight.
Collin KVery helpful
Richard ETook way longer than we expected
jerry pIt's all good.
David AIt was all good.
David ACharged additional mileage after vehicle return. No customer service support to request refund of charges that are clearly highway robery.
BEN Ggreat.
stephen jvery helpful staff
Dayna WMake sure that the hitch connections are properly attached! I went 50 miles and stopped to get fuel and the hitch connector that I just purchased was ripped off..
Ronald MGreat customer service…
Eduardo OSuper friendly, knowledgeable, and extremely helpful- thanks!
Natalie BWas supposed to get an open utility trailer but I didn’t get one. Got a brand new enclosed trailer
brandon pSmall Store was easy for pickup and return.
Tom KLocation was very difficult to find.
George HThe manager put us in touch with the area field manager to submit a claim for a refund.
Josh JThe truck was 4hrs away. Not acceptable. Will not use u-haul again
Scott BSo grateful for Shawn and the ability to drop off the auto transport so easily and hassle free
Dawn L