Customer Reviews for Advantage Storage
(U-Haul Neighborhood Dealer)

115 reviews

14924 W Yorkshire Dr   Surprise, AZ 85374

(623) 584-4900

Location Hours

  • Mon-Sat: 9:15 am - 5:15 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(623) 584-4900

14924 W Yorkshire Dr
Surprise, AZ 85374

Services at this Location:

Location Hours

  • Mon-Sat: 9:15 am - 5:15 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

My account said I didn't have a reservation, which I did. I contacted UHaul for help, on hold for 45 min. The person I spoke to was great! Couldn't contact someone at the place because they don't open till 9am.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
4.0

Windshield was filthy, and it sounded like the exhaust had a serious leak. I apologize that I do not recall her name but the gal who checked out the vehicle was quite pleasant to work with.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Ana B. 
Rating:
1.0

There were no keys in any box when we arrived to get the truck. We had to wait on hold numerous times when taking to customer service and was told because , we had issues we would get a $50 credit which, was never applied. The return was annoying because, I have rented before but never had to go through the pain in the ass of taking photos and other stuff once I returned a truck so after a long hard day of moving that's the last thing someone wants to deal with is 20 min of a non user friendly return.

Bradley P. 
Rating:
5.0

Thank you for working with me on the rental, was a huge relief when you worked with me on the short notice and unavailability at so many other rental places. Greatly Appreciated!!!

Chris N. 
Rating:
5.0

Customer did not leave a comment.

Lilli S. 
Rating:
4.0

Customer did not leave a comment.

Ralph T. 
Rating:
5.0

Customer did not leave a comment.

Andreas K. 
Rating:
5.0

Courteous staff at the storage company. Convenient to rent a truck and drop off.

DENNIS V. 
Rating:
5.0

Fantastic customer service representative at your pick up location. Thx UHaul!

Michael R. 
Rating:
5.0

N/A

Allen C. 
Rating:
3.0

We were able to pick it up at the time they stated, however it opens at 9 am and the earliest we could pick up was 10.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

charlie B. 
Rating:
5.0

Very good experience!!

Michael T. 
Rating:
5.0

Love the customer service.

Truman D. 
Rating:
5.0

Not a thing. Customer service could not be better than excellent!

dennis E. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Truck was super clean! Easy pick up instructions.

John M. 
Rating:
4.0

Customer did not leave a comment.

Doreen K. 
Rating:
3.0

Equipment needed some fixing as driver door was hard to close. Also, when returning the attendant was not familiar with how to check in the vehicle and just said to drop the key in the after hour box even through it was not after office hours.

Duane G. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Sidney was friendly, accommodating and professional! Will definitely will use again if needed in the future.

Bob K. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel M. 
Rating:
5.0

Customer did not leave a comment.

Daeon J. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Martha G. 
Rating:
3.0

I had difficulty picking up my truck because I came after my rental time and didn't know it locks you out if the online process. Wait time was quoted at 53 minutes. I luckily bypassed that after a few minutes by a different number then pressing zero but it wasn't a great start to my experience.

Cody W. 
Rating:
5.0

Nothing

bobby H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
4.0

Oil life was 0%. A/C smelled like mold and trash. Other than that, the truck was clean and working fine. Associates were helpful and friendly.

Zeno R. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
4.0

Customer did not leave a comment.

Tomas C. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
5.0

Sidney is awesome to work with . Thanks again

Drago J. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Fred D. 
Rating:
2.0

Uhaul had damage to it that was not marked, they did not put the appliance dolly in truck and the key broke off in the lock. Made for a very long expensive day

JOSHUA C. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
4.0

Customer did not leave a comment.

Duane W. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Everything was great! So nice having a U-Haul available right at our storage unit.

Stephanie L. 
Rating:
5.0

Customer did not leave a comment.

Demita N. 
Rating:
5.0

The rental agent, Sydney was awesome. She was very professional and accommodating.

Jim A. 
Rating:
5.0

The woman with the tattoos was really friendly and represented the storage and uhaul company really well. Thanks for making it affordable and easy god bless you

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

LORETTA B. 
Rating:
4.0

Customer did not leave a comment.

Cathi W. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE B. 
Rating:
5.0

Nothing. The women there was very kind and helpful. Facility was very clean and nice.

Katherine H. 
Rating:
4.0

Nothing, just have better parking for customers.

DANIEL S. 
Rating:
5.0

Great job 👍

TIMOTHY R. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
3.0

Rented a truck that was old and had issues, couldn't return right away so put me behind on moving. Got a replacement truck and had to add an additional day since I was behind on moving from the issues with the first truck. Door on 2nd truck kept getting stuck because it was "over adjusted" according to the gentleman who performed roadside assistance. I don't think I was fairly compensated for the inconvenience with not one but two trucks, ended up spending almost $300 for 2 broken trucks. I will not use this location again.

Burgundy S. 
Rating:
5.0

We had already chosen that location to store our furniture, so having it also be the drop off location was really convenient. Thanks very much.

SUSAN J. 
Rating:
5.0

The location and service of the person from advantage storage was great. The service from uhaul was subpart. I had 2 reservations for 2 trucks. Only the 15 foot was there. The woman called uhaul about the 26 foot and they said I could come pick it up. I was extremely disappointed because I had all my plans and moving people ready for that time. I did not have 45 minutes to wait in line at the other location. They couldn't deliver the truck that they were already supposed to have there. I love uhaul but have been disappointed with the location at Bell and Grand on several occasions.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Anthony E. 
Rating:
5.0

Nothing, this location is great, Glennis is always very helpful and pleasant. I always go to this location. She is friendly and will brighten your day.

Jacqualine B. 
Rating:
5.0

Very frinedly. Efficient. For us a closer location that the mega-center another 3 miles away. Will definitely rent there again.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

Carol T. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Very helpful and friendly staff. Will go there for all my rental and storage needs.

Mike P. 
Rating:
5.0

Customer did not leave a comment.

Skyler B. 
Rating:
5.0

The customer service was excellent. Allyson was knowledgeable, efficient and friendly. I would give her an A++!

Holly M. 
Rating:
5.0

I picked up with less than full tank and returned a full tank. You are welcome... But I ran over by a few extra miles and got charged. Little unfair.

Eric S. 
Rating:
5.0

Everything was great

Scott S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Nice and friendly

ron W. 
Rating:
5.0

Unfortunately the uhaul office that called and told me that I had to pick up the truck an hour away, the night before were clueless. I asked if the truck could be transferred to the location that was close to my house and they told me” we don't do that.” That was a lie. The pick up office lady's were really nice but the people that called me on the phone just flat out lies to me and I had to spend 3 hours on our moving day picking up the truck. Also I did not receive my refund for a vehicle hauler I did not take , that was at another location. So no I will probably never go online or call uhaul again.

Dragic M. 
Rating:
5.0

Customer did not leave a comment.

FRANK CARDINALE P. 
Rating:
4.0

The unit I reserved was dirty as hell. There's no current measures to disinfect the units prior to each person utilizing it. I think this is poor planning on behalf of U-Haul. Also there's no accountability for the unit which was disgusting. If I didn't look for the dolly I would have left without one. The unit seems to be having transmission isssues. And I wouldn't rent it to anyone til it's fixed.

Theresa R. 
Rating:
5.0

Representative was extremely knowledgeable and very nice!

Margrett N. 
Rating:
5.0

The two lady's were very helpful

Kelly H. 
Rating:
3.0

the person was nice but I had a reservation to pick up at 10:00 AM and she was not in the office until 11:00AM. she was very apologetic

Ann S. 
Rating:
2.0

Personnel should personally receive the truck. I had to leave it outside the gate. Was not told if I had a refund coming because I returned it early.

todd S. 
Rating:
5.0

Customer did not leave a comment.

Guillermo G. 
Rating:
5.0

Staff excellent at the site. It was UHaul website that did not allow us to checkin….it took over 40 minutes to get checked in.

Rogene S. 
Rating:
5.0

Very helpful and nice

Kelly H. 
Rating:
4.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Excellent staff with exceptional customer service! I will be back when needed again!!

Gharles B. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Great Experience. Very friendly. Highly recommended!

Richard M. 
Rating:
1.0

When a customer orders a dolly, provide the dolly. Instead I was told that they didn't know I requested a dolly and was charged for it regardless.

Matthew G. 
Rating:
1.0

The truck was bug encrusted there was no one at the property. I needed boxes and had to drive to a different location to get them

Terrence S. 
Rating:
4.0

Enjoyed the 24-7 experience all in the phone

Frank N. 
Rating:
5.0

The company switched the pick up location on me twice (without my permission). The only way I could get the truck from my requested place was to call the place myself and ask them to correct your mistakes. The personnel at Yorkshire were great and very helpful.

Ron A. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Great place to get a truck

Randy W. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

marianne L. 
Rating:
5.0

The step by step directions were accurate and easy to understand.

Brandon E. 
Rating:
1.0

We turned our truck in at 2pm, one day early and was told the receptionist recorded the truck as 'returned', but she did not give me any paperwork. The next day, on the day the truck was due - I got a text message stating I needed to return the truck. After 4 phone calls to UHaul and Advantage Storage - I finally drove there (30 min away) and the truck was still outside, not checked in. By this time, I was incurring late fees. The receptionist again told me she checked it in, and I could leave (with no paperwork), but I called my wife who logged into UHaul and reported - it still had not been checked in. I refused to leave until I got confirmation from my wife (online), and written confirmation from the receptionist. Finally the receptionist checked the truck in. I will never use UHaul again. In the middle of moving, I had to stop unpacking to drive 30 min to have the UHaul contractor check the truck in, that I turned in 18 hours earlier.

Duncan C. 
Rating:
5.0

The gals at Advantage Storage were great. The process was quick and smooth. A top-notch experience.

David B. 
Rating:
4.0

Customer did not leave a comment.

shaula N. 
No reviews have been submitted for this location.

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