Told to find and hook up trailer by myself. Unit was extremely dirty and had to go find someone to clean itjames E.
Customer Reviews for Advantage Tire & Wheel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a very easy process, can't think of anything that could have been done to make it any easier. The people there were great, very friendly and helpful. Great experience.Shelley F.
Customer did not leave a comment.greg W.
Customer did not leave a comment.Brandon S.
One of the rims was terribly rusted and looked terrible. Looked like it was exposed to salt water or something.Trevor M.
Customer did not leave a comment.Gregory D.
Customer did not leave a comment.Irving T.
Need to state that taxes will be added.William S.
Customer did not leave a comment.Jerrolyn J.
$20.00 fee for dropping off the trailer as agreed to? Next time I'll choose ANYONE except U-Haul.Randal R.
Customer did not leave a comment.Clave G.
Customer did not leave a comment.Juan G.
Customer did not leave a comment.Michael C.
The online return for after hours is possibly the worse thing I have every done on a company app. And then when I held on the phone for 45 minutes I was told it would cost me 20.00 for them to help me. Not sure i will use UHaul again for this simple reason. Would be willing to discuss. Thanks for your time on this matter.PATRICK E.
Way to crowded. Car dollies in the way made it very hard to park our 20 ft truck.Rebecca S.
Customer did not leave a comment.Amy P.
Customer did not leave a comment.Brianna R.
I canceled my rental...that didnt stop the guy at the pickup location from renting the trailer out in my name, at least they didnt get to use my credit card. CHECK ID'S FOR EQUIPMENT PICKUPAaron C.
Customer did not leave a comment.ASHLEY G.
Customer did not leave a comment.Thomas A.
Customer did not leave a comment.Kaitlin H.
Customer did not leave a comment.Darrell D.
The issue was with the after hour pick process as opposed to the location itself. The instructions for the 24/7 pickup direct you to the Uhaul website, the process failed when attempting to get my location. I spent approximately 45 minutes on two calls (one of which was dropped on a transfer) trying to get access to the vehicle while waiting outside in the cold. I self resolved the process when looked to see if there was an app (there was, downloaded it and used it to successfully obtain the lock box code. The whole problem was easily avoidable had the instructions directed me to the app in the first place. As a secondary matter I was charged a 14% "Rental Tax", however, a lookup of applicable tax rates indicates no such rate and likely should only be 10% for short term vehicle rental.William S.
Customer did not leave a comment.Jim C.
Customer did not leave a comment.Wallace W.
Need more space.Anna M.
The company remained in contact since the moment I placed an order on line (about 1 week before needing a UHaul truck) to verify the order and what I needed.shannon P.
I would never recommend this location. I reserved the truck for 4 hrs and the rental location modified the reservation and changed back to just 2.5 hrs and charged for 2 rental periods and added insurance without my consent. They loot you like anything and doesnt care respond to customer questionsN K Harish D.
Customer did not leave a comment.Raul F.
Customer did not leave a comment.Don M.
Customer did not leave a comment.Mark and Shannon C.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.Robert P.
I had also reserved a pack of moving blankets, but this location did not have any so I had to go to another location. Please make sure your locations have these basic necessities on hand to avoid this type of inconvenience.Matthew D.
Customer did not leave a comment.Sarah H.
Customer did not leave a comment.Valerie D.
Customer did not leave a comment.Randy C.
Customer did not leave a comment.Trevor M.
Customer did not leave a comment.David T.
They were excellent. Check out was smooth and fast and the owner Jim gave me a ride back to my home.James D.
Customer did not leave a comment.Shellie E.
Have enough personnel to accommodate the number of customers on hand.Jack M.
Customer did not leave a comment.Robert Z.
Customer did not leave a comment.Katrina W.
It was great !Jordan P.
Customer did not leave a comment.james C.
Customer did not leave a comment.Victoria G.
Customer did not leave a comment.Rob Y.
Customer did not leave a comment.Edwin S.
Customer did not leave a comment.Edward C.
I was charged for one extra day's cost, when I reserved the truck, I was told that 2 more free days are provided for me to take it out of the parking lot immediately. But ultimately when I returned the U-Haul, I was charged which is not align with what they promises.LINWEI L.
Customer did not leave a comment.STEPHEN P.
Helpful and friendlysheila L.
Customer did not leave a comment.mitch H.
Customer did not leave a comment.David K.
Customer did not leave a comment.bill B.
Customer did not leave a comment.Bradley F.
The truck had over 3/4 gas and the paper said it was under 3/4. That was the only thing I a concern with. Overall everything was as should be.Jerree W.
Customer did not leave a comment.sheila L.
They added insurance that we had denied and overcharged for mileage.Marshall M.
Location was set back from main road ((Walnut) and was very hard to find. No Signage. Only UHaul Trailers in parking lot. Store front view blocked by building. Fast, helpful service after I foind them... but it took a whilerobert R.
The tow dolly could have used a little maintenance. The tire strap ratchets were really hard to operate as was the hitch latch. Not a big deal but both were kind of a painJeff W.
The drop off location was closedDaryl L.
nothing. polite ,efficient, professionalJIMMY L.
Customer did not leave a comment.Adam J.
Extremely friendly, convenient location, and quick serviceMichael B.
Great location with terrific manager.David H.
Customer did not leave a comment.Richard S.
Then, my husband dropped the equipment off at the drop off location (again, per email instructions from U-Haul) the night before it was due and we got a text three weeks later stating we had to call U-Haul because our equipment had alledgedly never been dropped off. So, U-Haul first sent me to the wrong location, made me feel like an inferior idiot AND to top it all off, the drop off location never checked in my equipment. So, in short-everything. Changed everything. We'll use Penske in the future.christina R.
Customer service was wonderful, the guy at Advantage Tire was very friendly and helpful. The truck itself was in desperate need of service though and due to that, was difficult to handle while driving. The brakes were going out and the check engine light was on as well. The steering was sometimes difficult.The truck had several large dents and scratches on the sides of it.Candace R.
Customer did not leave a comment.stephen W.
Customer did not leave a comment.John D.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.David H.
No hassle at all, very pleased with the service I received, thank youSHANE Y.
Customer did not leave a comment.Gina C.
Customer did not leave a comment.ileen C.
Customer did not leave a comment.Trevor M.
The vehicle was low on gas. The man I rented from had me down for less mileage than I started, making it a larger total at finish. When I opened the back to load my furniture, the truck was nasty with dirt and debris from previous renter and there were dead cockroaches inside the truck. I had to buy a broom and cleaning equipment to sweep and scrub the truck and tarps to wrap my furniture. It was a horrible experience. I do not recommened this location.John M.
Jim offered great customer service. Thank you!val G.
Customer did not leave a comment.TC H.
Location of truck changed from Fayetteville to Rogers without me knowingAnthony C.
Customer did not leave a comment.Gloria F.
The truck was clean and well maintained, but when we got to our location to start moving, we realized that the utility dolly and moving blankets which I had rented were not in the truck. After returning the truck, I got a call the next morning from an employee wanting to know where the equipment was. I told him what had happened, but I got the impression that he didn't believe me. I should have called when we realized that the equipment was missing, but we had gotten busy and I just didn't take the time to stop and make the call. I'll take the blame for that, but I would suggest that a better job of double checking rental orders is done before a truck goes out. There was also no indication made on the paper either as to how much gas was in the truck when we picked it up. Because the location is convenient for me in relation to where I live, I will use Advantage Tire & Wheel again, but I will ask lots of questions before I take the truck.Kristin P.
Awesome customer service! Jim and his staff were very courteous and professional. I've move a lot, Jim and his crew made my U-Haul experience the best yet. I definitely recommend this location and will recommend this location. Thanks Jim!JOY A.
Customer did not leave a comment.emerson P.
Amazing service. The lady at my pick-up location was absolutely exceptional!Luis S.
Customer did not leave a comment.rodney W.
Customer did not leave a comment.Laura E. R.
Quick, friendly and just exactly what I was hoping for!Robert W.
Customer did not leave a comment.Tom R.
Jim at Advantage Tire & Wheel was very helpful and answered all of my questions.Craig F.
Customer did not leave a comment.JACK W.
Customer did not leave a comment.Craig F.
Tight parking lot with a large truckBenjamin W.
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.perry K.
Over charging me smh!!!Jose M.
The only reason why I would say anything about this location was only due to the fact that when we got the truck it was not clean, the person before left 5 personal blankets that we threw away and smelt like smoke. There was about 30 heavy duty staples all over the trailer that we swept out before loading our furniture. Individuals there were amazing but trailer was not cared for.Apollo C.
great experienceDavid H M.