Took nearly an hour after getting to the location to get verified in order to take the truck. Even after texting my additional contact to verify it, with it saying "it would only take a few minutes" for them to receive a call it took 40 minutes. And there were no answers on the online customer service chat that I had been attempting to get someone on to help us make it go quicker. Don't do the self pick up, ever.Aaren E.
Customer Reviews for Advantage Tire & Wheel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Stephanie M.
Customer did not leave a comment.BRADLEY C.
Customer did not leave a comment.Glenburn S.
It was kind of difficult to tell where it was and where we were supposed to park the truck. Some kind of sign might be helpful.Maria S.
Customer did not leave a comment.Brent F.
I used the 24/7 drop box on Sunday evening.Julie G.
WE were initially directed to another pick up site 45 minutes awayEric M.
Customer did not leave a comment.CASEY W.
Customer did not leave a comment.Christopher A.
Air Conditioning did not workdavid P.
This rental was simple and fast for me. I'll use them againTHOMAS Z.
First off, when you promote that you reserve an item or you get 50 dollars how does that apply when you reserve something then get sent to 4 other locations until you can get the equipment you asked for? I called and no answers, I was called and told to go somewhere else I was told I got miles and didn't. The truck itself had handling issue an was not what was advertised, the trailers straps had me in fear of my car someone off. And when I needed roadside assistance I was ignored twice until someone picked up abs told me they couldn't help me and then ignored again? If I can help if I'll never go through Uhaul again as long as I live.Brody H.
Great guys and Chris was extremely helpful at helping me locate the equipment I needed.Nikole N.
HONOR RESERVATIONS!!!Tamara P.
I drove an extra 21 miles and the additional cost was outrageous! Why don't you be a bit kinder to your clients and give a little grace and include 100 extra miles for incidentals on your one day rentalsMark T.
Ordered 6 blankets, store didn't have any. They weren't exactly needed for my trip so I didn't care much but would have been an issue if I did.Cody D.
Customer did not leave a comment.Tim M.
The wonderful, friendly staff made picking up the truck a pleasant breeze.Michael P.
Customer did not leave a comment.JAVIN S.
Truck vibrated at road speedsMurray B.
A tremendous debt of gratitude to Jim Craig who upon our return of the truck we rented helped us get our outrageous overcharge refunded. We explained what happened at pick up and he immediately made a call and he and the helpful staff on the phone filed a complaint for us. The next day we received a call stating the original quote would be honored and that we will be receiving a refund.JANNIFER Y.
Customer did not leave a comment.jimm K.
Super nice and friendly. Very accommodating and helpful. I would use again if the need arises.Connie F.
When we arrived to pick up the Uhaul they said their computer systems were down & we couldn't pick up the Uhaul. After going back & forth & trying to get it we were told to go ahead & keep the Uhaul until the following morning due to the trouble at pickup. We were supposed to return it that evening but due to the personnel stating that we just kept it overnight & returned it the following morning as advised. I just received my receipt & I was billed more for keeping it. We were done with the truck that evening but since we were told not to worry about the drop off until the morning we went to bed & returned it when told. I will not use the service again.Dakota B.
Customer did not leave a comment.Mary A.
Customer did not leave a comment.Beverly B.
Assistant manager Chris was great. Really helpful and personable. Unfortunately another guy seemed to be in a hurry because it was later in the day (I just got off work). He offered to hook up the trailer. He didn't pay attention and hit my brand new truck with the trailer causing over $2000 in damages. Yes the insurance paid the damage but it was evident that had he slowed down and waited for help this wouldn't have happened. Really sucks to have your brand new vehicle damaged like that. Plus the inconvenience of having to take off work to get it fixed. Like I said thoughâ€¦ Chris was awesome. Good guy.isaac R.
Delivered on Sunday, not check in until Wednesday.Shari C.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.ADAM R.
The truck was dirty, especially on the inside, including the cab and the cargo area. There were used gloves on the dash, nails in the floorboard, and dirt on the seats, and in the cargo area, there was dirt and trash, including cigarette butts.John G.
Customer did not leave a comment.William M.
Very small with very little parking area. I dropped off after closing but it was a difficult place to drop off. Not sure why my drop off wasn't at the big U-haul facility about 5 miles from this place.Rob H.
Customer did not leave a comment.brenda P.
Nobody was there to drop offMartha Y.
Customer did not leave a comment.Lawrence H.
Outstanding places for pick up and drop off. Both friendly and helpfulKenneth D.
Owner completely scammed us. Don't rent here. My wife and I rented online and selected no insurance. When we went to pick up the truck the owner of the business said â€œno extra insurance, just the basic?â€, which I thought was a confusing question since we selected none so I stated that I did not want any extra insurance. We were then billed by U-Haul for insurance and when we pointed out that we selected no additional insurance online they called the owner and he â€œconfirmedâ€ to them that we asked for basic coverage to be added at the time of pick up. Completely dishonest as best and a flat out lie and scam at worst. Lots of places to rent a truck, go someone less shady and dishonest.Dwight B.
Have more accessoriesMike R.
Told to find and hook up trailer by myself. Unit was extremely dirty and had to go find someone to clean itjames E.
It was a very easy process, can't think of anything that could have been done to make it any easier. The people there were great, very friendly and helpful. Great experience.Shelley F.
Customer did not leave a comment.greg W.
Customer did not leave a comment.Brandon S.
One of the rims was terribly rusted and looked terrible. Looked like it was exposed to salt water or something.Trevor M.
Customer did not leave a comment.Gregory D.
Customer did not leave a comment.Irving T.
Need to state that taxes will be added.William S.
Customer did not leave a comment.Jerrolyn J.
$20.00 fee for dropping off the trailer as agreed to? Next time I'll choose ANYONE except U-Haul.Randal R.
Customer did not leave a comment.Clave G.
Customer did not leave a comment.Juan G.
Customer did not leave a comment.Michael C.
The online return for after hours is possibly the worse thing I have every done on a company app. And then when I held on the phone for 45 minutes I was told it would cost me 20.00 for them to help me. Not sure i will use UHaul again for this simple reason. Would be willing to discuss. Thanks for your time on this matter.PATRICK E.
Way to crowded. Car dollies in the way made it very hard to park our 20 ft truck.Rebecca S.
Customer did not leave a comment.Amy P.
Customer did not leave a comment.Brianna R.
I canceled my rental...that didnt stop the guy at the pickup location from renting the trailer out in my name, at least they didnt get to use my credit card. CHECK ID'S FOR EQUIPMENT PICKUPAaron C.
Customer did not leave a comment.ASHLEY G.
Customer did not leave a comment.Thomas A.
Customer did not leave a comment.Kaitlin H.
Customer did not leave a comment.Darrell D.
The issue was with the after hour pick process as opposed to the location itself. The instructions for the 24/7 pickup direct you to the Uhaul website, the process failed when attempting to get my location. I spent approximately 45 minutes on two calls (one of which was dropped on a transfer) trying to get access to the vehicle while waiting outside in the cold. I self resolved the process when looked to see if there was an app (there was, downloaded it and used it to successfully obtain the lock box code. The whole problem was easily avoidable had the instructions directed me to the app in the first place. As a secondary matter I was charged a 14% "Rental Tax", however, a lookup of applicable tax rates indicates no such rate and likely should only be 10% for short term vehicle rental.William S.
Customer did not leave a comment.Jim C.
Customer did not leave a comment.Wallace W.
Need more space.Anna M.
The company remained in contact since the moment I placed an order on line (about 1 week before needing a UHaul truck) to verify the order and what I needed.shannon P.
I would never recommend this location. I reserved the truck for 4 hrs and the rental location modified the reservation and changed back to just 2.5 hrs and charged for 2 rental periods and added insurance without my consent. They loot you like anything and doesnt care respond to customer questionsN K Harish D.
Customer did not leave a comment.Raul F.
Customer did not leave a comment.Don M.
Customer did not leave a comment.Mark and Shannon C.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.Robert P.
I had also reserved a pack of moving blankets, but this location did not have any so I had to go to another location. Please make sure your locations have these basic necessities on hand to avoid this type of inconvenience.Matthew D.
Customer did not leave a comment.Sarah H.
Customer did not leave a comment.Valerie D.
Customer did not leave a comment.Randy C.
Customer did not leave a comment.Trevor M.
Customer did not leave a comment.David T.
They were excellent. Check out was smooth and fast and the owner Jim gave me a ride back to my home.James D.
Customer did not leave a comment.Shellie E.
Have enough personnel to accommodate the number of customers on hand.Jack M.
Customer did not leave a comment.Robert Z.
Customer did not leave a comment.Katrina W.
It was great !Jordan P.
Customer did not leave a comment.james C.
Customer did not leave a comment.Victoria G.
Customer did not leave a comment.Rob Y.
Customer did not leave a comment.Edwin S.
Customer did not leave a comment.Edward C.
I was charged for one extra day's cost, when I reserved the truck, I was told that 2 more free days are provided for me to take it out of the parking lot immediately. But ultimately when I returned the U-Haul, I was charged which is not align with what they promises.LINWEI L.
Customer did not leave a comment.STEPHEN P.
Helpful and friendlysheila L.
Customer did not leave a comment.mitch H.
Customer did not leave a comment.David K.
Customer did not leave a comment.bill B.
Customer did not leave a comment.Bradley F.
The truck had over 3/4 gas and the paper said it was under 3/4. That was the only thing I a concern with. Overall everything was as should be.Jerree W.
Customer did not leave a comment.sheila L.
They added insurance that we had denied and overcharged for mileage.Marshall M.