No recommendations for improvement, all went smooth.
ERIN C
Customer Reviews for AE Auto & Shipping LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maintaint the equipment.
Vivian MLoved the pick up, helpful people in the office. Couldn't ask for a better truck and experience! I would recommend revamping the app, there were problems with completing every step by phone. Maybe it's just my smartphone, it's a couple years old. But I would not have been able to complete the pick/up drop off by phone alone because of the technical issues (i.e. trouble signing in, not clear instructions). I would also recommend an instant chatting/texting line for someone to make edits on the account. However, I was still able to complete the move in person and by calling U-haul representatives, so no worries on that side!
Jason BAwesome customer service!
RONALD HI got double charged from the pickup and drop off location pick up charged up front drop off location didn’t have the truck in the system then I got charged again from the drop off location.
JACOB BI went there to rent a truck with a reservation and I forgot my credit card at home, the gentleman told me I needed it. had to run get it and when I returned he said my card was on file. Never checked the system to see about my reservation. I wasn't to happy[ about hat. I had to help move equipment for them to get room to get the truck I was renting out. Confused at why the truck was not ready when I got there. I told several people that I rented from there and they all said the sane thing, they had issues with this location as well. Would not recommend this location to anyone.
ALAN CGreat experience
NTONFOR FExcellent service
Emmanuel FGreat customer service
Obafemi ERented three trailers this year in Laurel, MD. This was by far the most personal and friendly location. The other two locations are not even close. I will try to use this location next time.
KENNETH MLow key. No problems. Good sales person.
RICHARD TLocation looks like a meth house and nobody is ever there. Trailer was backed into bushes such that could not see that one taillight was bent and light wouldn't work. coupler latch was very loose and had to use lashing strap to make sure it didn't come off ball mount. Also, no room to navigate with trailer where trailers are stored. Will never use this location again. If there was a rating of 0 stars, I would still want a lower rating.....it is that bad.
KEITH GNothing
JOSEPH BThe young man who helped me when I picked up was excellent. Really positive and made things easy.
GEORGE KThe service here was excellent. Courteous and efficient.
STEVEN HStaff are very friendly and helpful. I got everything I needed. Only negative is that this is a small location and parking is difficult.
THOMAS LThe service was excellent! The gentleman was extremely kind and knowledgeable. I will return and recommend to others!
SHERRI GThe only person in the UHAUL unit is the BEST employee I ever encountered based on my multiple UHAUL and other business encounters.
RAJKUMAR JVery polite and professional!
LACHELLE NAllan is always very helpful. This is my U-Haul location of choice. Highly recommended.
EUGENE AThe guy who helped me was outstanding awesome customer service 10 stars ⭐️
SHERRIE MBased on my expericet I have no suggestions to offer. Keep up the good work and customer service.
EMMETT RLooks like there two uhaul locations and the one I went to was a bit dingy but the staff was helpful.
LORN HNo problems
PATRICIA HDealer was very kind and personable
AUDREY KAllan was very friendly and helpful. I enjoyed working with him.
EUGENE AVolume nob was broken and AC wasn't flowing correctly... Take abnormal amount of time cool. Also, the guy was half hour late on pick up... Needs to be on time and pay attention to orders; asking me for stuff that I added online.
Damien NAllan was great and super helpful and knowledgeable.
Ramandeep KDidn't encounter a rep as we did a drop-off after hours. Love the app!
OSWALD GThe counter rep was rude and condescending..
KEITH SGreat service
Tony WThis was the best experience of ever had with U-Haul. The gentleman on the phone was more than helpful. I was able to easily make a reservation and get all the details prior to my pick up time. The representative was available and attentive during pick up time and walk me through the process seamlessly. He was very courteous and knowledgeable. The whole process was straightforward and easy.
ANGELIQUE WThe truck worked perfectly but there was a little bit of debris in the car. It wasn’t terrible but it just needs to be detailed on the inside a bit.
Derrick OStaff was professional and knowledgeable.
KAREN JUsing the 4x8 ‘ was an easy process and held a lot more than I thought it would.
SHARI PVery kind and informative.
JAE BLot was small so tricky for those inexperienced with trailers. Probably would've been fine except with the weather there was a lot of ice which made it really hard getting the trailer in after hours. Had to call a friend to bring me a shovel.
DARIN JYou guys are the best, Thank you
TAIWO AThe agent is very professional and of great service. I will definitely be coming back
LETTIE MGood place
ILYA KService was Excellent!!!
MARY JVery good
SALAI TI would advise better parking identifiers, and maybe some reservable spaces for personal vehicles. The agent was very accommodating so no complaint there. I strongly believed customers would have a better overall experience .
JAMEE JVery kind and thoughtful. Felt like I got a rea
PAUL SThe service rep was very knowledgeable and professional!
IDARYON Bactually have some gas in the vehicle when picked up. and if low, would give directions to nearest gas station at the very least. have dolly's and other equipment available. NOT related to this particular site: I had reserved the truck over 1 month in advance, for a 48 hr period. U haul GAVE AWAY my truck within 15 min of my pick up time, no phone call or warning, no messages about a tight timeline for pick up. I tried to call earlier in the day 3 different times to let them know I would be there within the hour, and NO ONE ANSWERED and the voicemail was not in english and said nothing about u haul. I was on my way for pickup about 90 min past the pick up time, which should be no big deal since I had paid for the truck for 48 hrs. so- reservation basically meant nothing. As Seinfeld once said- "you are great at MAKING reservations but not so much at KEEPING reservations." this is just a terrible business practice and really added a lot of stress to our day. I won't use U haul again.
Linda MGreat customer support with a personal touch. Highly recommend this location for U Haul rentals.
ALEXANDER SService was terrific, and the vehicle was well maintained. Would rent again, from this facility. As I believe everyone can improve in some way I gave a 4 out of 5.
PAMELA RVehicle had issues. No one available to help. Location was closed. Was not the location I had booked.
Douglas MOver charged me for stuff that didn’t know about
Amelie WNo recommend and never use this service again.
Lam VThe overall Was great employee at the time was outstanding and very very helpful. I think you.
BOBBY JU-Haul rep was extremely helpful and courteous. Great job!
Jim KGreat service
Patricia JVehicle was out of gas had to drive my personal vehicle to gas station to get gas and bring it back to location to put in truck then drive truck to fill it up
DWAYNE PEverything went so smoothly. The gentleman who assisted me was knowledgeable and friendly.
scott MAE Auto attendant was great and extremely helpful in walking me through the process.
Caleb YThe truck needs be serviced but the customer service was great!
Shiela JCheckin was horrible. I had to upload pics, drivers license, face pic multiple times because the tools in the app kept taking bad pictures. Took too long to check in this way. Might have been easier to do most of these steps ahead of time.
Uttam KGood
Hugo R