Friendly and helpful staff, reasonable pricing. Overall very positive experienceOksana S.
Trailer Rental & Towing in Laurel, MD at AE Auto & Shipping LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Laurel, MD 20723
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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There is another Uhaul location less than a mile down the road from this location. It was confusing where the trailer was supposed to get dropped off.ROBERT B.
You have a perfect representative out there. That boy is a genius.FLORENCE N.
The vehicle wasn't ready for the schedule pick up time. The worker seemed to have their younger sibling there conducting business. They were unfriendly and not helpful. I will not use them again.Mark C.
Very small and did not have packing supplies we needed, even though I ordered them online and the website said they were in stock.Michael M.
Friendly, great customer services.JOSE R.
The equipment was clean but smelled like car urine. We had to mop it out again before we put our things in it.Thomas T.
Customer service was great!NANA O.
My time was pushed back two hours so I had to reschedule my movers in two locations. The customer service at the counter was horrible. And the truck had not been cleaned. NEVER AGAIN!Dionne S.
All i had to do was hand over the key; could not have been simpler.Frank C.
This was my first and last U-HAUL experience if I can help it. the most frustrating incompetent time-wasting nonsense I have ever seen. I will never ever come to this location again.Tasha S.
Customer service from Prince was excellent. He was supper helpful with everything. He is very knowledgeable about the company & rental. He gets a 10 for service.Patience K.
The pickup was awesomeZulma F.
It was not the location that was the issue. I will be recommending against ever using uhual to anyone in the future. This experience has been a nightmare. I was overcharged, sent to the wrong locations, reservation lost, cars switched and lied to multiple times. The level of incompetence and resistance to consistency and customer service was astonishing. I have never had such a terrible experience moving in my life. I would never recommend Uhual to anyone ever again.Jannell A.
Had to get a truck last minute and had never rented a Uhaul before. Employees were helpful in explaining the process and all options. 10/10 would recommend.Nashia H.
The dolly had a flat tire... should check that before giving to a customerStephen F.
Had two teen-agers working. Customer service was lacking.Endia H.
Very nice very respectfulDwayne C.
there was alot of confusion after i dropped off my rental - over a week later i was still getting calls saying that i had not returned the truck yet, even though i returned it before the required return time on my contract.Robert A.
Nothing the gentleman at this location were extremely professional, and went over hook up to ensure trailer was securely attached.Gregory B.
They failed to put the ball on the new hitch and sent us to another location so pick up a trailer without it. Then had to go to yet another location that had the ball. Very frustrated. But not nearly as frustrated as having to pay $50 to uhaul for cleaning. The trailer was SPOTLESS!David F.
At the time of reservation i asked the representative regarding time operation hours and she said this location open till 8. I reached at this location at 6:40 pm and this location is closed and the person hendling this place put a piece of paper on the door if you need help call on this number . So i called and explaind him i am here for drop the vehicle and he said the location is closed if you want you can drop the key in drop box and go. I asked him if i drop the key in drop box afterwards the truck is not my responsiblities at that time he said no its all your responsiblities. How come after dropping the key in the drop box the truck is my responsiblities. Afterwards i call Uhaul customer service and the lady on the phone helped me to return the truck online. The deales are not giving good services.Vatsal P.
The facility ran out of blankets. Had to go to the next facility to pick some up, and they made me pay for an additional set. Not sure if the blankets I reserved where credited. Also, The ac did not work in the truck I rented.Maceo J.
Improve the organization and cleanliness of the front reception area. Reception staff did not seem to be fully trained or confident about providing U Haul services.Syed R.
Nothing actually. Very professional. Explained everything to me. Walked me to the van and drove it out. Something I have never experienced with other sites. The worst is renting from home depot. This guy has a personal touch. I will always go there. I was extremely impressed. No wonder, the rush to rent from other customers.Mary A.