I will always bring my business back.ANTHONY A. | Overall Experience
Customer Reviews for Affordable Secure Storage Inc
(U-Haul Neighborhood Dealer)
Visalia, CA 93292
(Rd 156 at Hwy 198 East of Lovers Ln)
Services at this Location:
- Monday - Friday:
9 am - 1 pm / 2 pm - 6 pm
8 am - 1 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LORENA S.
We turned in truck at 5 no one was thier so tried to follow directions of the self turn in but bad internet service. So dropped off keys in box received a text the following day asking when will the truck be returned. When I called to find out what happened the employee I talked to said that location was closed won't be open till following day. I swept out truck and put gas exactly where was when I received it and got charged more. Unprofessional didn't even hear back.LUIS R.
I rented here for over two years and it was great. TheNANCY R. | Overall Experience
Nothing to improve but I just want to let you know that the service was great and the woman who helped us made us feel very welcome and her customer service was above and beyond ðŸ˜‡I would rent a uhaul truck from her anytime ðŸ˜‡TWYLA N.
Customer did not leave a comment.DARREN C.
Super helpful and kind staff overall I would really recommend this storage to my friends the only thing is it would be nice to extend the entrance hours at least till nine pm not the office but the front gate entrancehector c. | Overall Experience
Customer did not leave a comment.Julie M. | Overall Experience
Very good experienceCAL H.
Don't change a thing . The experience was perfect!Angel M.
Customer did not leave a comment.Demetrius B.
The size of the 10ft truck worked perfect for what I needed. But, a ramp would have made the experience better.MICHELLE P.
The 26 ft truck was powerful and easy to drive in mountains and on the flat.DOUGLAS F.
Customer did not leave a comment.mayra p. | Overall Experience
Customer did not leave a comment.JUAN N.
This was a storage facility, and was able to reserve a trailer with little worries. A young lady assisted in getting g me set up, and was very nice.Bill M.
Horrible process to get key after hours. Was informed by this location the mobile pick up is super easy and instructions to follow are in the email/text. Everything for this pick up was extremely , painstakingly a frustrating experience. . Needed a code to get uhaul key, this is obtained by calling the main ph #, and being put on hold for 30 minutes (if lucky), then you walk through process with person over the phone for another 15 minutes or more.. must verify and take driver license info all over again even if you did it beforehand to try and be prepared...wow.. just please don't use mobile pick up if you don't have to, and get your truck during office hours to avoid this craziness!regina W.
Customer did not leave a comment.Erika M.
We had to drive over 2 hours out of our way to pick up a truck I ordered weeks before from a location close to my house I was not at all happy with the crappy last minute call to drive such a long distance. Im not sure I want to rent from you again. Bad service!!Justen E.
Customer did not leave a comment.Garrett Y.
Customer did not leave a comment.Khai P.
Customer did not leave a comment.Brandon B.
Customer did not leave a comment.Matthew R.
Just had to drop off and put keys in drop box and check out onlineGena G.
Customer did not leave a comment.Joey W.
Customer did not leave a comment.Adolfo G.
I was told we could return truck after hours. I did. The person who handled our transaction Never told us there would be any charge for returning truck after hours. Let alone a charge that would be as much as the actual rental itself! I am not a happy customerBruce T.
Absolutely nothing. Manager of the storage awesome. Will definitely recommend this place as long as she is her.John C.
Customer did not leave a comment.candie S.
Customer did not leave a comment.Bryan R.
Customer did not leave a comment.Andrew H.
Truck had been broken into the night before we picked it up and gas was siphened but the clerk thought it would be fine, it was not! The gas valve was actually broken and leak fuel the entire trip! We advised the U-Haul clerks at both ends of the trip but neither did anything!Juanita W.
Customer did not leave a comment.MARK S.
They need to fix the location on Google maps. The staff was very helpful.Burneall E.
I used this location for U-Haul multiple times. Always professional and courteous. Would highly recommend their services to anyone!Matthew C.
Customer did not leave a comment.Zulema M.
Mary was very friendly and a pleasure to do business with.Amanda F.
The owner should contact Google to update the business location in Google map database.Hai D.
They were quick to pull up computer records and got us out in a very timely manner.Randolph S.
Customer did not leave a comment.tom W.
Customer did not leave a comment.Dean C.
I have rented several items from this location and the lady that works there is very helpful and friendly. She will get you in and out fast which I appreciated!Troy K.
Customer did not leave a comment.Michael B.
The woman I dealt with was very friendly and helpful. She answered my questions and gave me the number to customer service when I asked for it. She was genuinely sorry for my experience with the previous dealer. Location was clean.Anjeleah G.
Customer did not leave a comment.Tyler B.
The locations first off was not the closest to my residence I passed 2 hauls on the way to this location secondly they were not accommodating at all I needed to purchase a few items to make the rental work and they had nothing on site thirdly not only was the equipment missing a chain and tail light (which was not addressed on site) I had to personally hook the equipment up myself and was notified to go to another site after I had left to fix the light(I was not aware of there needing to be two chains until I showed up to drop off rental)Ian H.
Customer did not leave a comment.Steven G.
Customer did not leave a comment.brian G.
Communication needs workJulio D.
Staff made customer park it inside the facility and unhitch the tow dolly from the uhaul truck.Julio D.
Customer did not leave a comment.Raquel S.
Customer did not leave a comment.Scott P.
It is silly but they are closed on the weekends so we had to leave the truck there we actually never knew where to drop off the truck we had to gas and the place on Noble was not the place where we dropped off the truck and we had to call this morning to confirm that they actually got her keys in contractROSE R.
Customer did not leave a comment.DAN H.
Customer did not leave a comment.gregg R.
The lady working was really nice and the return process was simple and quickkurt A.
Give me a fully functioning auto transport.carlos G.
Best customer service ever!! Thanks you guys!Alison M.
Great truck, excellent service, quick transaction. Awesome.KEN F.
Great service definitely will be coming backGUSTAVO R.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.Steven W.
Customer did not leave a comment.josue G.
I have rented plenty of trailers and trucks from this location and would recommended it to anyone. There staff is very helpful!Brandon K.
Customer did not leave a comment.kris W.
The lady at this location is super helpful and nice best customer service I have had in a long timeadrian L.
I went to 3 other locations in Visalia and which all refused the trailer return. The locations on Burke and Douglas were both downright rude. The person on Noble was friendly and very accommodating. The website and phone service were completely inadequate and frustrating. I spent 3 hours of my time trying to return a trailer which should have taken 5 minutes.bill M.
Customer did not leave a comment.marilyn R.
Went to return trailer on Sunday at noon and no one was there. Supposed to be open until 1. Had to return the next day.Brett L.
Customer did not leave a comment.Brock Steven M.
Customer did not leave a comment.David G.
U Haul wastes customers time by indicating that they might qualify for a 20% to 30% discount and might get a discount code online, then when you enter the code the U Haul site doesn't process this and ignores the discount code. When you contact the Live Chat about the problem, the Live Chat refers you to a Service Line number that also doesn't help you with the problem, and it shifts you to the Customer Service Line that doesn't honor the discount code or help you resolve this problem. The Custome Service rep tells you they can't send you anything to get the local site provide the discount and told me to just discuss the problem with the local site manager. The local site managers say they have nothing they can do with U Haul's failure to provide the 20-30% discounts. U Haul waste about a half hour of my time and aggravated me with its misleading information it provides online indicated discounts are available to VIP Customers. U Haul should provide real discounts to its customers and not waste their time pretending they offer discounts when it doesn't. I had a horrible experience and I told your local managers that the way U Haul handles this is going to encourage customers like me to take their business to another rental service because of the way that U Haul misleads customers and wastes their time pretending they will help you with the discount when this is pure baloney. I am pissed about the way your company misled me and wasted my time and it may cause me to take my business elsewhere where the discounts are real.Robert P.
Very helpful staff. All goodmarilyn R.
Customer did not leave a comment.Jordan A.
Customer did not leave a comment.Adrian H.
I rented an auto transport that was dirty and oily upon receipt ( I have pics to document it). I was told that I would be charged a cleaning fee if it was returned dirty so I cleaned it before I returned it. I originally rented for two days but I was able to return it after 30 hours (9:00am Sat to 2:30pm Sun). I called and asked for a prorated fee but was denied. I picked it up on Sat and the rental location was closed on Sun. Why was I charged for two days when I could have only rented for one day and return it anytime on Sunday which I did?Bradley L.
You guys are doing a great job. I'm so thankful for your service.Enrique B.
Customer did not leave a comment.Dean W.
Customer did not leave a comment.RIcardo P.
Customer did not leave a comment.Genaro P.
Excellent service! The young lady that helped me was great. She was very knowledgeable and answered all my questions.gilbert R.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Alberto R.
Great customer service!!!Roberta B.
I thought this was one of the best locations I have been to. The facility was clean, the girl who helped us was very polite and professional, and the process went smoothly. The truck worked out perfectly for our move. Thank you.Petranella W.
Very friendly customer service..Yatendra S.
Customer did not leave a comment.Andy H.
Not the greatest customer service. They were helpful, but it was more difficult than I would have liked.Jesse S.
Quality of coffee.RICARDO J.
For this location when I called about getting credit for early drop off and less miles. They knew nothing said look at contract. Called the 1-800 number and no help. Was told basically too bad that's how we charge and you have contract. Remind you that you don't get a contract until you pay and it's emailed to you and then you can't get a refund . No one ever said basic charges is two days for going 176 miles. So you must pay for two days and then we think it's 197 miles so that's our charge. Plus since it's one way and you made a reservation at this location here now drive 32 miles out of your way to get a truck we don't have to hold it for you where you made a reservation 2 1/2 weeks ago.CHARLOTTE C.
Have an employee that knows how to hook up a trailer. Have equipment that would ease unhooking up and hooking up a trailer easier. My hand got smashed by trailer because employee didn't know how to unhook properly. Causing me to seek medical attention.travis R.
Hire friendly welcoming staff.Karol G.
Customer did not leave a comment.LILLIAN S.
Customer did not leave a comment.Jakob S.
Customer did not leave a comment.Mike S.
I have used this location twice. The service was great friendly people overall very satisfiedcynthia N.
The person made the pick up too difficult. I had to go find the truck on their lot and carry all of the extra items to loadGregory R.
Customer did not leave a comment.Teresa L.
I called at the last minute on 5-27-16 - the young lady was extremely helpful and pleasant. We were moving an office from one to another and had rented the wrong size at another Uhaul in Visalia, so I was desperate when I called, but she made our encounter so smooth and worry free - I really appreciated her!VENITA J.
Thank you Mary for going out of your way to accommodate us, very much appreciated !INEZ P.
Customer did not leave a comment.Robin M.
Customer did not leave a comment.MALCOLM J.
The steet was confusing and took several arrwmos locating Ave 256 (which is Noble Ave).Albert R.
Customer did not leave a comment.BORIS M.
I was told on reserving the truck and the auto transport that help would be available. There was no help at all. I hooked the 4 wheel auto trailer to the truck alone, I connected the electric with no help and tied down the load alone. I am 68 years old and specifically requested that help would be available. Also when I tried to drop off the equipment I was denied. Again I asked for a drop off point and was told that any UHaul would take care of the return. Stop promising stuff that you won't do or can't do. All this really messed me up. When I call to explain the problems I was asked , was it a UHaul dealer? What? You sent me there, I don't know. Not a real good experience. Really late getting home.KEN C.