Customer Reviews for Affordable Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Affordable Self Storage

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Michael M. on

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Help me pack?

Jason H. on

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Customer did not leave a comment.

Lisa M. on

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Quick great service great customer service great prices

Thomas N. on

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Customer did not leave a comment.

Carmen N. on

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Juan had excellent customer service . I will continue using this location for future moving needs . The only concern I had was none of the trucks had safety checks required by Hawaii .

Brittany Z. on

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Super nice manager!

Craig P. on

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Overcharged me for gas when I returned the van with a full tank, but they charged me an additional $59 to fill up the gas. Fraud

RUTH M. on

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staff was VERY professional and well trained. excellent service.

Aasron T. on

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Matthew W. on

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Michael M. on

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My rental performed as expected. The truck was maintained but the cargo area was not spotless.

Kevin L. on

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Myrtle K. on

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STACEY Y. on

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Tony C. on

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Clearer signage. We passed it the first time.

LAURA M. on

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dustin R. on

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I received a dirty truck that had parts of a broken tail light from someone else's vehicle on the rear bumper of the moving van, as if the last driver had backed into a car and broken a light on their car but Uhaul didn't bother cleaning it up or asking the driver. The van was given to me with only a 1/4 tank of fuel left in it. I asked for either the tank to be filled or be given a different van with a full tank to which I was told neither request could be accommodated. I therefore had to fill the gas tank and returned it with 3/4 of a tank but was denied a refund of the difference of half a tank of fuel. I will avoid using this facility again at all costs.

SAMANTHA C. on

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The service rep at this location on Saturday is excellent.

Janis K. on

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The young man who helped me went above and beyond to accommodate my needs Jan Kualii for merrie monarch festial

DOUGLAS P. on

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I can’t think of anything to say about improvements, they where very on point, and helpful. The customer service is excellent, and the vehicle I rented was clean, and quiet adequate. Overall a very satisfactory experience.

Paula G. on

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Everything went extremely smoothly from check in to return

Kelsey H. on

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Trying to edit the order online was a little confusing. It made you start all the way over if you wanted to edit a simple thing in your order. I’m just going to call next time because the guy working the front desk was awesome.

Emanuel M. on

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This is the second time we have come to this location and it was great both times

Nissam L. on

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please put a big sign in front of the office to locate easily.

James L. on

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Customer did not leave a comment.

Dale H. on

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Let O take care of them; he was prompt and helpful

Krystie C. on

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We would definitely recommend renting from Uhaul in Hilo. The customer service was GREAT and SUUUPER EFFICIENT!

Nia F. on

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I got charged for gas which we DID refill the tank to where it was when we picked up the truck, and they said we didn’t!! When I called the office, the guy was rude!

Cherie S. on

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None noted, service is good

Patricia J. on

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I was happy with my storage. After nearly 10 months, my belongings were clean and not effected by humidity.

Marilyn F. on

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Excellent service by knowledgeable and friendly professionals.

George A. on

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all in all, great service. braddah man was cool, helpful in directions and aware of my situation coming from oahu and walking to find my way around. in the end, i thought i owed more money when reading the mileage, even better!! next time will rent a trailer if possible. another trip to Ka'u Soutn Point.

Ran L. on

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Customer did not leave a comment.

Kaliko Z. on

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Faster customer service but he was in training

VIOLET F D. on

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Very surprised since I have not access the unit for 12 years how it was like I had it when I’ve first rent it. Hardly any dust and no roaches. Thanks.

Cheyenne P. on

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Customer did not leave a comment.

DJ B. on

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Thank You all for your help and for providing me with everything I needed to keep all my household items safe, secure and dry. And everyone was really helpful and nice. Much Aloha, DJ Blinn...

KAREN H. on

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This was an excellent experience from the moment we first walked into the door to inquire about space, until the last item was removed almost one year later. Staff is friendly/helpful & facility clean

MERCEDES S. on

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VERY friendly staff.....I would recommend this facility highly..

CLAIRE B. on

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I have gone to Affordable storage for 4 years and have always been greeted by friendly& helpful staff . My storage units have always been clean, well lit, and safe. Bravo Affordable Storage!

Robert J. on

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well secured and clean facility with professional and friendly staff.

GLENN M. on

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Very convenient and secure storage facility with friendly people working there.

Erica S. on

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Great experience! Highly recommend due to convenience, safety, rates, and the staff is friendly.

SUSAN D. on

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Great location for us over these years. Thanks again!

CANDACE E. on

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Overall excellent.

VIRGIL W. on

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Deborah and Kris have been fantastic to work with. I would very much recommend them. I really appreciated their customer service.

Adriana O. on

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The service was very user friendly and the staff was very helpful. An overall good experience.

Hannah L. on

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The hours could be better, but great experience

NATASHA A. on

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They were super nice and accommodating! I started with temporary luggage storage, then upgraded to a small unit, then got a mailbox, then did the vehicle storage. Very smooth transitions.

Anita L. on

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Very helpful staff, mahalo

OWEN D. on

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Need better pest control within units. thanks

Yvette H. on

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Great experience using Affordable Self Storage. Was able to mail my storage items directly there, made it so much easier and didn’t need to inconveniene ohana with travel, time & space of my stuff!