Customer Reviews for Affordable Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Affordable Self Storage

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AAron O.
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Nothing really staff was very helpful and professional.

Timothy C.
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Staff are friendly and professional, however the truck was not cleaned well. Upon receiving the truck I could smell a strong odor of marijuana in the cab and back. I eventually located a marijuana joint in the cup holder in the cab.

Derrick I.
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Customer did not leave a comment.

Thomas P.
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Always great service.

Sharon W.
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The young man that assisted us is super sweet. He is professional and very kind Great experience!

Bryan W.
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This location is awesome. The people there are great and the trucks are ready to go. Easy check in, easy drop off. My experience was great.

Richard S.
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Customer did not leave a comment.

Erik K.
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Already have recommended to friend!

aaron B.
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Truck was a little busted up, but it worked well for what I needed it for.

Bryan W.
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Easy check in. Got out, moved my stuff. Brought it back with easy check out. I have never had a problem with Uhaul. This location in Hilo, HI. was great, so great that I'm using them again in a week.

Homer O.
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Friendly and helpful staff, will definitely recommend....

Stephen H.
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Bring the truck to my door...

Julissa M.
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Awesome customer service. Fast and friendly. I would rent from this company again and I would recommend them to my family/friends.

Catherine L.
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It was a very good experience ...moving is hard enough!

Geraldine H.
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Very affordable and proces was quick and easy.

martha H.
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Customer did not leave a comment.

Heather L.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

Christina V.
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Everything was great with this rental. The van was a new addition to their fleet and was a great rental. The vehicle was in excellent condition and drove very smoothly. I've rented from this location a few times in the past and have always had excellent service. Mahalo!

Ronald C.
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Customer did not leave a comment.

Shannan D.
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Customer did not leave a comment.

Patricia H.
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Customer did not leave a comment.

Lynn C.
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Best customer service on the island.

Kevin H.
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Customer did not leave a comment.

Virginia H.
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it was great and relaxed...

Jocelyn F.
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Customer did not leave a comment.

Toby K.
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Customer did not leave a comment.

Abraham G.
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Juan was very helpful and went out of his way to help make my moving day hassle free. Thanks

JOSEPH C.
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Awesome service.

Carol R.
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You did a great job. Employees are awesome. Give 'em a raise!

Simone G.
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Highly satisfying customer service. Fast and easy.

Evelyn T.
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Very fast and proffesional

Joanne L.
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Customer did not leave a comment.

Debra R.
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Customer did not leave a comment.

Everell T.
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Customer service guy was very nice and helpful

Kevin R.
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Need a sign on the building that says UHaul. Everything else was perfect. Mahalo!

Megan N.
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Customer did not leave a comment.

Robin B.
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Air conditioning was not working in the 20' box moving truck

Patricia K.
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Checkout and Checkin -- Excellent customer service

Thomas P.
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Superb cust. service.

Harald E.
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Please provide an after-hours return area! A fenced-off section that can be accessed only with a code provided with the rental contract should alleviate any concerns about vehicle or fuel theft.

zahava C.
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For 3 weeks since I borrowed the Truck at the Hilo Uhaul, I have been told to contact the Manager located on the Island of Oahu regarding various issues with this rental. I am disputing these charges for various reasons I will list and go over further.

GEORGE M.
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Excellent service.

Thomas P.
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Awesome customer service.

Justin T.
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Customer did not leave a comment.

Grace M.
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Staff is really friendly and helpful!

Melissa A.
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Customer did not leave a comment.

Bruce A.
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Super friendly. Plenty of Aloha.

frank M.
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I received excellent customer service from Juan. He was very courteous and help me with everything I needed. It was a pleasure do business with him. Keep up the superb work Juan!

JAMES AND ERICA W.
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You guys are the best! Mahalo nui for all your help!

Patricia S.
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Great staff. Smooth operation. Thanx.

Vanessa S.
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Customer did not leave a comment.

Carlos C.
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Customer did not leave a comment.

Alex R.
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Great customer service at this location - that is rare here in Hawaii. Easy pick up, and a central Hilo location.

Amie G.
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Juan was incredibly helpful, nice and make the process quick and easy. Thank you!

Michael M.
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Customer did not leave a comment.

Michael W.
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Customer did not leave a comment.

Andrew V.
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Fast. Friendly service!

DOUGLAS A.
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Thanks.

Susan K.
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Everything about the place was Wonderful! Only problem that i had per se was the "hidden costs". You should not even "advertise" such low rates because your "hidden costs" are "exorbitant" and this practice is "deceitful." Everyone expects to have to pay these, but not so much as it actually adds up to? Cmon. Be Up and Up? From $19.95 to $119.00 and that's not including the gas fillup? Wow! The Public would appreciate numbers that are much more "realistic" so they can make better decision on how to haul their items? Whether or not it is worth their money, to do so...

james E.
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The people were great. The truck was clean though the trailer lights connection was useless for hauling a standard trailer. Such a huge cost and waste of time. While your very kind employee said, "I'm sorry" multiple times, he also said he could do nothing about it and make no adjustments. A great truck, just not for my needs. Mahalo for asking. Aloha

Robert B.
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Customer did not leave a comment.

Casey L.
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Customer did not leave a comment.

Freeman H.
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Robert B.
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Customer did not leave a comment.

Dong W.
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Customer did not leave a comment.

Carey G.
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Rent vehicles that are clean and safe to operate Better communicate hours, grounds, location with customers.

GEORGE M.
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Very friendly, great customer service.

Ayche M.
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There were many pot holes around the area. It was hard to park.

Sidney K.
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No comment. Very good service. Sidney

Gloria N.
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Customer did not leave a comment.

Thomas P.
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10 for 10

Leilani K.
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Customer did not leave a comment.

Thomas P.
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Great and friendly service.

Clinton G.
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Customer service was so great! It was our first time renting, and it was such an easy experience..

Rocky L.
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Agent was on it and wasted no time in getting me taken cared of. Rocky

Patricia W.
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Customer did not leave a comment.

Paula G.
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Great prices....very nice people....piece of cake...

Denys M.
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The staff was very professional & knowledgeable. Not only recommend to others but I will continue to use this rental store for all my truck rental needs. In short, this place rocks.

Joyce S.
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Staff was more helpful than expected!

Richard R.
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Customer did not leave a comment.

Ricky S.
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The customer service guy was amazingly incredible, knowable, helpful, and respectful. I would recommend this U-Haul company in Hilo Hawaii, Affordable Storage, to all my friends. Give that guy a gold star!!!

Cindy J.
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Excellent and friendly service from Juan. He explained everything clearly and the while transaction was smooth.

Mark H.
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No suggestions. All smooth and very well!

ALICE K.
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Customer did not leave a comment.

Michael M.
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Help me pack?

Jason H.
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Customer did not leave a comment.

Lisa M.
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Quick great service great customer service great prices

Thomas N.
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Customer did not leave a comment.

Carmen N.
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Juan had excellent customer service . I will continue using this location for future moving needs . The only concern I had was none of the trucks had safety checks required by Hawaii .

Brittany Z.
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Super nice manager!

Craig P.
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Overcharged me for gas when I returned the van with a full tank, but they charged me an additional $59 to fill up the gas. Fraud

RUTH M.
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staff was VERY professional and well trained. excellent service.

Aasron T.
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Customer did not leave a comment.

Matthew W.
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Customer did not leave a comment.

Michael M.
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My rental performed as expected. The truck was maintained but the cargo area was not spotless.

Kevin L.
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Customer did not leave a comment.

Myrtle K.
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Customer did not leave a comment.

STACEY Y.
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Customer did not leave a comment.

Tony C.
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Clearer signage. We passed it the first time.

Patricia J. | Overall Experience |
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I was happy with my storage. After nearly 10 months, my belongings were clean and not effected by humidity.

VIOLET F D. | Overall Experience |
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Very surprised since I have not access the unit for 12 years how it was like I had it when I’ve first rent it. Hardly any dust and no roaches. Thanks.

DJ B. | Overall Experience |
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Thank You all for your help and for providing me with everything I needed to keep all my household items safe, secure and dry. And everyone was really helpful and nice. Much Aloha, DJ Blinn...

KAREN H. | Overall Experience |
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This was an excellent experience from the moment we first walked into the door to inquire about space, until the last item was removed almost one year later. Staff is friendly/helpful & facility clean

MERCEDES S. | Overall Experience |
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VERY friendly staff.....I would recommend this facility highly..

CLAIRE B. | Overall Experience |
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I have gone to Affordable storage for 4 years and have always been greeted by friendly& helpful staff . My storage units have always been clean, well lit, and safe. Bravo Affordable Storage!

Robert J. | Overall Experience |
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well secured and clean facility with professional and friendly staff.

GLENN M. | Overall Experience |
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Very convenient and secure storage facility with friendly people working there.

Erica S. | Overall Experience |
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Great experience! Highly recommend due to convenience, safety, rates, and the staff is friendly.

SUSAN D. | Overall Experience |
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Great location for us over these years. Thanks again!

CANDACE E. | Overall Experience |
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Overall excellent.

VIRGIL W. | Overall Experience |
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Deborah and Kris have been fantastic to work with. I would very much recommend them. I really appreciated their customer service.

Adriana O. | Overall Experience |
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The service was very user friendly and the staff was very helpful. An overall good experience.

Hannah L. | Overall Experience |
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The hours could be better, but great experience

NATASHA A. | Overall Experience |
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They were super nice and accommodating! I started with temporary luggage storage, then upgraded to a small unit, then got a mailbox, then did the vehicle storage. Very smooth transitions.

Anita L. | Overall Experience |
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Very helpful staff, mahalo

OWEN D. | Overall Experience |
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Need better pest control within units. thanks

Yvette H. | Overall Experience |
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Great experience using Affordable Self Storage. Was able to mail my storage items directly there, made it so much easier and didn’t need to inconveniene ohana with travel, time & space of my stuff!

No reviews have been submitted for this location.

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