Customer Reviews for Affordable Storage Guys
(U-Haul Neighborhood Dealer)

123 reviews

1979 Morgantown Rd   Bowling Green, KY 42101

(270) 781-6278

Hours

  • Mon–Fri
    9 am–4:30 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(270) 781-6278

1979 Morgantown Rd
Bowling Green, KY 42101

Services at this Location:

Hours

  • Mon–Fri
    9 am–4:30 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TYE A.  |  Overall Experience 
Rating:
5.0

Nothing but could use more parking

Cheryl B. 
Rating:
5.0

I had to pick up at a different location but overall the service and equipment was ready when I arrived!

Jimmy M. 
Rating:
5.0

Customer did not leave a comment.

Tonya M. 
Rating:
5.0

The windshield was terribly dirty inside and out. I had to stop at a gas station next door just to clean the outside of the windshield but the inside was terrible as well. I had no way to clean that and just dealt with it.

Craig P. 
Rating:
5.0

The truck was clean but the driver side windshield wiper was falling apart. this location does not have maintenance so U-Haul should be monitoring this before it is sent to this location. it isnt their fault. Also there was no washer fluid and the brakes were weak.

NEAL S. 
Rating:
5.0

Ample parking space. Lock box on premise.

Noel G. 
Rating:
5.0

Excellent staff and service!

Andrew H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrew C. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cherie C. 
Rating:
5.0

Customer did not leave a comment.

Moises S. 
Rating:
4.0

Everything was good.

Carol W. 
Rating:
3.0

Customer did not leave a comment.

Brookelynn G. 
Rating:
5.0

Good people

Cesar I. 
Rating:
5.0

Customer did not leave a comment.

Shamyah M. 
Rating:
5.0

Customer did not leave a comment.

Shamyah M. 
Rating:
5.0

I would recommend this facility to anyone needing extra storage space. When you rent any storage space, be sure you know how to contact people in charge when the office is closed. Affordable kept me in my old contract with a modest raise which made it very affordable to me when they took over the facility.

GWENDOLYN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Steering wheel nasty, stickey something pink all over it!

Susan H. 
Rating:
4.0

Don't use uhaul I lost two trucks and had to go to a third location to get a truck

Douglas M. 
Rating:
4.0

It would be wonderful to have a flat paved parking lot with numbers behind & to side of office for equipment to sit on for easier hook on and off and separate concrete entrance than same road to get to storage units as people hooking up equipment can block their driveway so can get busy. Staff is always so nice & helpful.

Christine M. 
Rating:
5.0

The gal at drop off was awesome. So kind and helpful. Thank you

ben K. 
Rating:
5.0

Your representative was very knowledgeable very respectful and polite

thomas C. 
Rating:
5.0

Customer did not leave a comment.

Michael U. 
Rating:
5.0

Alizabeth was an absolute delight. She is tiny but mighty! 10/10 would recommend!

Kayla H. 
Rating:
2.0

The gals that work there are great, but when I went to return our vehicle, there was a suv parked where employees would park, so I thought someone was working inside. The door was locked. I had a terrible time with return truck app, took over an hour for us to finally get it going properly, meanwhile, our ride home noticed a man came out of building, and just took off, even though he saw someone was parked there, and did not wonder why they were there, or if they were waiting for someone, or asked if anybody needed help. Also, the keys dont even fit inside the key slot, what a joke. Management was negligent today Saturday, around noon and a little after. Poor customer service by them.

sandy B. 
Rating:
5.0

Customer did not leave a comment.

Patrick A. 
Rating:
3.0

Customer did not leave a comment.

thurston J. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

dewanda B. 
Rating:
5.0

Customer did not leave a comment.

JIMMIE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Absolutely would recommend!! The staff was wonderful and pleasant and we appreciated all their assistance!

MARSHA T.  |  Overall Experience 
Rating:
5.0

Thank you so much for your help with our units. My Neice need place quick after the tornado. Y’all were very helpful and kind. We appreciate your help. We will recommend this office to others. Thank you and God Bless you.

patricia l.  |  Overall Experience 
Rating:
3.0

They need to have excavation work done for a proper parking lot. It is very hard to park equipment on a hill, and in the mudd when raining. In doing so, that would make things more efficient for the customer Thank you

ARCHIE H. 
Rating:
5.0

The lady on front desk total badass, she know what she doing and do everything smoothly. Shii she definitely needs a race asap

LANCELOT L. 
Rating:
5.0

We dropped on Sunday, able to do online not open

BARRY S. 
Rating:
5.0

I rented a unit here for a little over 2 years and I could not have went to a better place!!!! The staff are ABSOLUTELY GREAT!!! Anytime I had questions or concerns they immediately helped me with whatever I needed. Thank you so much Affordable Storage Guys!!! I will definitely recommend you and most definitely be back if the need ever arises!!!!

Heather B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall D. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Lower mileage rates, as fuel is high

DAVID P. 
Rating:
3.0

The location did not have the pads or furniture mover that I ordered.

BOBBIE F. 
Rating:
5.0

I have always been treated very well by Elizabeth and now Mallory at Affordable Storage Guys of Bowling Green Kentucky. They give good advice and treat you with great customer service!

Robert R. 
Rating:
2.0

service in the area is bad for mobile pickup

Tierra S. 
Rating:
4.0

cool

CLEVELAND C. 
Rating:
5.0

Customer did not leave a comment.

Sean S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEESA L. 
Rating:
3.0

It was dark when I dropped off my rental and this location had no lighting in the lot. If it were daytime it would have been good but 2 women dropping off at this location is not recommended at night.

AMANDA G. 
Rating:
5.0

Customer did not leave a comment.

Dave M.  |  Overall Experience 
Rating:
5.0

The transaction was seemless, great experience with this uhaul and affordable storage guys!

Michelle B. 
Rating:
5.0

Thank You

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Traci M.  |  Overall Experience 
Rating:
5.0

Crystal at the Morgantown Rd location in Bowling Green KY was awesome. Always attentive and available when I needed anything. Even came by on an off day once to help me in a pinch. Highly recommend.

Russell S.  |  Overall Experience 
Rating:
5.0

Everything was good, quick and easy.

JUSTIN M. 
Rating:
5.0

Everything went very smooth. I'll be bc back.

MICHAEL L. 
Rating:
3.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Check engine light was on as well as check gas inlet notification; could've caused potential problem while moving but thankfully didn't.

Makayla B. 
Rating:
5.0

Customer did not leave a comment.

Craig O.  |  Overall Experience 
Rating:
5.0

You have made my moving experience a very good one. Thank you.

JOYCE C. 
Rating:
5.0

Friendly person at check in. Gave me the important information.

PHILLIP B. 
Rating:
5.0

Great facilities and well maintained equipment. Highly recommend. Very helpful staff. No issues at all. Great! Great! Great!

Jeremy K. 
Rating:
5.0

Customer did not leave a comment.

CRAIG O. 
Rating:
4.0

We did notice when we were trying to load a sofa into the back it smelled like barn animals/equipment had been in the back.

CAMERON M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

DARIUS J. 
Rating:
5.0

Keep doing what you are doing. A very pleasant experience, friendly staff and very helpful.

DENISE N. 
Rating:
5.0

Very friendly staff, very convenient, and very affordable

TIFFANY H. 
Rating:
5.0

Customer did not leave a comment.

David P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joey H. 
Rating:
5.0

Customer did not leave a comment.

Martha B. 
Rating:
5.0

Always rent from this location. Staff is top notch! Always goes over and above to answer all questions to ensure I receive the best uhaul equipment for my needs.

ROY L. 
Rating:
1.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Very friendly and helpful

AUSTIN E. 
Rating:
5.0

No additional comments

ROY L. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Very helpful team working there!

CHRISTOPHER B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOBBI L. 
Rating:
4.0

Customer did not leave a comment.

BRYAN K. 
Rating:
5.0

Great service, knowledgeable.

STANLEY B. 
Rating:
3.0

The truck was highly out of alignment that I rented.

JEREMIAH N. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD H. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

Scott N.  |  Overall Experience 
Rating:
5.0

Tracie was great, she got our return and a storage unit!!!!!

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Katie F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hailee B. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

MARY B.  |  Overall Experience 
Rating:
5.0

Best experience ever with a U-Haul Location. Employees friendly and rental was quick and easy.

SUSAN M. 
Rating:
3.0

We reserved a truck and it took over 2 hours to get it! The after hour app would not let us move forward. Then we called the 800 number and the call dropped serval times while we were on hold for next representative. Over 2 hours to rent a truck!! Uhaul you need to pay me!! Not happy at all!

Joseph B. 
Rating:
5.0

The best service .

KEE S. 
Rating:
5.0

Very helpful, could not have gone any smoother.

MARY B. 
Rating:
5.0

The truck served my needs. But it was near the end of it's useful life. The customer service was exceptional at the location. The experience won't negatively impact my decision to utilize u-haul in the future but I am glad I only had a local errand for the truck today.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Nina W. 
Rating:
4.0

Customer did not leave a comment.

Jerrod E. 
Rating:
2.0

I dropped off after hours and tried using the U-haul check in on my phone and it would not let me enter the mileage- it kept putting the decimal mark in the wrong place and it showed less miles than the truck had on it. The fuel level entry worked as well as a picture upload but since the mileage input did not work, I could not complete it. I called U-haul for assistance and after 35 minutes of being on hold and no one answering, I hung up, locked up the rental, and put the keys in the drop box. I called back the next morning to advise of the drop off and no one answered so I left a voice mail. After an hour, I tried back and still no answer. So, I called Jordan at U-Haul Moving & Storage of Owensboro and she tried calling to help me out with the return. She had to leave a voicemail too. She was able to see the truck was returned to the proper return location and that the return was processed. I still have never received a return call from Affordable Storage Guys. I can't believe they are so busy to never return a customers call.

SCOTT G. 
Rating:
5.0

No improvements necessary. This was the best experience I have had renting U-Haul. Not threat previous experiences were bad, but customer service here was outstanding! This location will get any of my future business and I will highly recommend it to everyone.

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE F. 
Rating:
4.0

Customer did not leave a comment.

Doris M. 
Rating:
5.0

I dropped the key in the keybox so there was no contact inside or outside of the drop off location

Charlene H. 
Rating:
2.0

Yes, I should have read what I signed, BUT telling a customer “you're paying for a 24 hour rental” and it actually being a 6 hour rental really sucked figuring out mid-move.

TERRI H. 
Rating:
5.0

Customer did not leave a comment.

JEREMY H. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Excellent Customer and friendly service.

MOHAMMEDZAKI N. 
Rating:
5.0

Very kind and helpful nothing like the pick up location

Bonnie A. 
Rating:
5.0

Customer did not leave a comment.

MAYDA C. 
Rating:
3.0

App would not load. Met another couple at the location having same problem. Need signage on the door about using app for pickup

Robert S. 
Rating:
5.0

Customer did not leave a comment.

annette S. 
Rating:
4.0

Your UHaul app is the WORST I have seen in years. It would not recognize my reservation, screwed up my address and would NOT be corrected, so I was forced to return during business hours to avoid the $20.00 “convenience fee”. The 800 number had to be called 3 times to get the info they screwed up corrected ( ie last name misspelled, time of pickup wrong). The location I picked up couldn't have been more accommodating, Brittany was very helpful and friendly.

RICHARD S. 
Rating:
5.0

I had reserved a 15' truck for 5/21 and an appliance dolly but the appliance dolly wasn't in the truck. I reserved the truck at the Wal-Way location in Bowling Green.

KENT M. 
Rating:
1.0

Since everything has to be done online, it was a complete chore to even get the truck rented. I could not get the reservation to confirm on the website. I had to call to speak to someone to get that pushed through. After a long hold someone finally got it reserved for me. Upon arrival to pick the truck up, I tried logging in to the account in order to check in. It did not recognize my phone number or email. After trying several times, I decided to call the helpline. After 15 minutes on hold, I was able to talk to someone. After telling them my troubles they realized I was in the wrong department and put me back on hold for another 15 minutes. The next person came on and told me a alternate way to check in. I hung up and tried that and as no surprise it did not work. By that time an employee had finally gotten to the location. She would not let me in but told me I could call her and she would try to help me remotely. After several attempts at getting my reservation approved she was finally successful. When logging on to get things set up before I left I was not able to take a picture of the gas hand which was 3/4 full. It kept giving me an error message. I finally gave up. When returning the truck, I began the online process and it would not allow me to do that as it told me my location services on my phone were not turned on. After confirming that it was on, it still would not let me complete the check in. I get my final invoice and see that I'm charged for a cleaning fee and a gas fee because it was not completely filled up. I returned it at 3/4 just like when I got it. Overall the experience was terrible. I realize we are dealing with unprecedented times right now but the lack of helpful technology, long hold times and overcharging was extremely disappointing. I would like to speak to someone about my experience.

Mike C. 
Rating:
1.0

Customer did not leave a comment.

Marlena S. 
No reviews have been submitted for this location.

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