Rented a moving truck and reserved a storage unit together. Grabbing the rental was easy but when it came to getting into my storage unit it was a disaster. I was on the phone for 2 hours just to be told I couldn't be helped. I ended up having to cancel the storage unit and get another storage unit from another company. This also resulted in me having to keep the truck for another day. The Uhaul charged me for extra mileage plus gas, even though I filled the truck back to its original amount. I called to get the $60 extra charges refunded and they did that thankfully, but It still was a stressful experience.
Aysha S
Affordable Storage Guys
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bowling Green, KY 42101
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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No issues with drop off. Everything was very smooth.
Brande SVery nice employee and quick service.
JONATHAN SThe app would not work, therefore it took 45-minutes of me working with customer service to get the U-haul checked out. This time is valuable when moving across the country on deadlines. This does not reflect against this location but the process U-haul has with getting the U-haul checked out. Also, the steps are not clear in the app of how things work. I would not have figured it out and with the app not working correctly to allow me to proceed, am lucky that the customer service representative was so caring and able to figure it out. The customer service representative was excellent.
Nicole PWe rented a 26' truck and dropped off when they were closed. It was very difficult to park there.
Emily J