The young lady at the location was beyond 5 stars. Great Customer Service. Smooth easy in and out. She helped me get the trailer hitched up which I was extremely grateful for because I'm slightly disabled. My reason for the 3 star overall is based on the equipment. After leaving the location the trailers right side Tail and Turning light no longer functioned. That's equipment for you it fails sometimes. No knock to the team at the location. The issue for me on the location was returning the trailer after dark in the pouring down rain. The trailers are parked on a grassy hill and to back into the spot there is a big spot where you need to manuver your vehicle to back it in correctly that's a big hole. The worst part was the lack of lighting after dark. I couldn't see anything in the dark and it raining trying to back up that hill to park it where I picked it up. If you're a daytime renter and you don't get the trailer in the spot I had you're gonna have a 5 star experience. The after dark return was just really frustrating with no lighting and parking on a hill with limited truck turning radius for backing at that spot.
Clayton D
Affordable Storage Guys
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bowling Green, KY 42101
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Customer Reviews
- 4.5 Average Customer Rating
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I did identify some small issues with the wiring to the brake lights and the manager was very receptive to what I stated. She also helped hook it up when she didnt need to. Very professional and allowed me to take it a little earlier than my appointment.
TAYLOR DSpace available and great return, better than most
AMANDA RVery expensive. Charged for things I turned in. Door to facility was locked hours prior to closing
VONETTA LPrice per mile for in town use was crazy.
Jennifer W