When I got home I found furniture pads that I did not reserve thrown in back of truck, which I was charged for returning that way when I did not use them. Reserved an appliance dolly which they did not have.
Charles B
Customer Reviews for Affordable Storage Guys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was told I could have two locks a signing. I get an email that I couldn’t. BS. The staff were nice for the most part. I couldn’t leave my car when I wanted to like I was told. Don’t recommend…
Jordan K | Overall ExperienceThere is nothing that can be improved. Over all it was excellent.
Kristie HMy insurance paperwork was presented and on file and then the facility decided they didn’t have it and began charging an extra $22 a month. After 6 months I noticed the extra charge and when I brought it to the managers attention instead of refunding or applying the $132 towards rent they told me they would give me $20 of free boxes. After 2+ years of auto payment and being a retired Marine I took the boxes offering as an insult and acquired storage elsewhere.
Brian A | Overall ExperienceI use this as my local storage facility as well. Other than increase in fees since new ownership, everything else here has been great. Clean & tidy, welcoming staff. Changes to price agreements by adding non-negotiable insurance after 2 years of prior service with the exact same bill until new ownership is the cost of 1 star.
davey BHelp disconnecting. More parking area.
Steven TExcellent customer service
Mary HThey over charged the life out of us. Not to mention it's suppose to be 24 hour access to the units at this location & due to an issue on there behalf it wasn't which caused issues for us to be able to put our belongings in there because we have to work the same hours this location is opporating. The employees were very rude & obnoxious.
Shawna SExtremely clean, climate controlled, and reasonable priced. Minimal contact with staff, but they were always friendly and helpful. We would definitely recommend for your storage needs!
Carly B | Overall ExperienceEverything is good. Thanks for the team
Claude HAfter taking my deposit was still charged another day extra and couldn’t use the trailer until my time was up that i was charged for. Will never rent from this location again!!
Stephon FIf I ever needed storage I would absolutely use your facility again. If anyone I knew needed storage, I would recommend your facility. Thank you!
Kate H | Overall ExperienceEverything went great especially the young lady that I dealt with,if everyone had someone like her working for them they would never have to worry about repeat customers great job!!!
Dallas KQuick efficient
Vonda JNothing but could use more parking
Cheryl BI had to pick up at a different location but overall the service and equipment was ready when I arrived!
Jimmy MThe windshield was terribly dirty inside and out. I had to stop at a gas station next door just to clean the outside of the windshield but the inside was terrible as well. I had no way to clean that and just dealt with it.
Craig PThe truck was clean but the driver side windshield wiper was falling apart. this location does not have maintenance so U-Haul should be monitoring this before it is sent to this location. it isnt their fault. Also there was no washer fluid and the brakes were weak.
NEAL SAmple parking space. Lock box on premise.
Noel GExcellent staff and service!
Andrew H | Overall ExperienceEverything was good.
Carol WGood people
Cesar II would recommend this facility to anyone needing extra storage space. When you rent any storage space, be sure you know how to contact people in charge when the office is closed. Affordable kept me in my old contract with a modest raise which made it very affordable to me when they took over the facility.
GWENDOLYN M | Overall ExperienceSteering wheel nasty, stickey something pink all over it!
Susan HDon’t use uhaul I lost two trucks and had to go to a third location to get a truck
Douglas MIt would be wonderful to have a flat paved parking lot with numbers behind & to side of office for equipment to sit on for easier hook on and off and separate concrete entrance than same road to get to storage units as people hooking up equipment can block their driveway so can get busy. Staff is always so nice & helpful.
Christine MThe gal at drop off was awesome. So kind and helpful. Thank you
ben kYour representative was very knowledgeable very respectful and polite
thomas cAlizabeth was an absolute delight. She is tiny but mighty! 10/10 would recommend!
Kayla HThe gals that work there are great, but when I went to return our vehicle, there was a suv parked where employees would park, so I thought someone was working inside. The door was locked. I had a terrible time with return truck app, took over an hour for us to finally get it going properly, meanwhile, our ride home noticed a man came out of building, and just took off, even though he saw someone was parked there, and did not wonder why they were there, or if they were waiting for someone, or asked if anybody needed help. Also, the keys dont even fit inside the key slot, what a joke. Management was negligent today Saturday, around noon and a little after. Poor customer service by them.
sandy bAbsolutely would recommend!! The staff was wonderful and pleasant and we appreciated all their assistance!
MARSHA T | Overall ExperienceThank you so much for your help with our units. My Neice need place quick after the tornado. Y’all were very helpful and kind. We appreciate your help. We will recommend this office to others. Thank you and God Bless you.
patricia l | Overall ExperienceThey need to have excavation work done for a proper parking lot. It is very hard to park equipment on a hill, and in the mudd when raining. In doing so, that would make things more efficient for the customer Thank you
ARCHIE HThe lady on front desk total badass, she know what she doing and do everything smoothly. Shii she definitely needs a race asap
LANCELOT LWe dropped on Sunday, able to do online not open
BARRY SI rented a unit here for a little over 2 years and I could not have went to a better place!!!! The staff are ABSOLUTELY GREAT!!! Anytime I had questions or concerns they immediately helped me with whatever I needed. Thank you so much Affordable Storage Guys!!! I will definitely recommend you and most definitely be back if the need ever arises!!!!
Heather B | Overall ExperienceLower mileage rates, as fuel is high
DAVID PThe location did not have the pads or furniture mover that I ordered.
BOBBIE FI have always been treated very well by Elizabeth and now Mallory at Affordable Storage Guys of Bowling Green Kentucky. They give good advice and treat you with great customer service!
Robert Rservice in the area is bad for mobile pickup
Tierra Scool
CLEVELAND CIt was dark when I dropped off my rental and this location had no lighting in the lot. If it were daytime it would have been good but 2 women dropping off at this location is not recommended at night.
AMANDA GThe transaction was seemless, great experience with this uhaul and affordable storage guys!
Michelle BThank You
JAMES HCrystal at the Morgantown Rd location in Bowling Green KY was awesome. Always attentive and available when I needed anything. Even came by on an off day once to help me in a pinch. Highly recommend.
Russell S | Overall ExperienceEverything was good, quick and easy.
JUSTIN MEverything went very smooth. I'll be bc back.
MICHAEL LCheck engine light was on as well as check gas inlet notification; could’ve caused potential problem while moving but thankfully didn’t.
Makayla BYou have made my moving experience a very good one. Thank you.
JOYCE CFriendly person at check in. Gave me the important information.
PHILLIP BGreat facilities and well maintained equipment. Highly recommend. Very helpful staff. No issues at all. Great! Great! Great!
Jeremy KWe did notice when we were trying to load a sofa into the back it smelled like barn animals/equipment had been in the back.
CAMERON MKeep doing what you are doing. A very pleasant experience, friendly staff and very helpful.
DENISE NVery friendly staff, very convenient, and very affordable
TIFFANY HAlways rent from this location. Staff is top notch! Always goes over and above to answer all questions to ensure I receive the best uhaul equipment for my needs.
ROY LVery friendly and helpful
AUSTIN ENo additional comments
ROY LVery helpful team working there!
CHRISTOPHER B | Overall ExperienceGreat service, knowledgeable.
STANLEY BThe truck was highly out of alignment that I rented.
JEREMIAH NNo bathroom for customers. No air tank. no help
JAMIE G | Overall Experience