all was good
Larry T
Customer Reviews for Affordable Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
inform customer about haul/tow function on/off switch.
Keith JFor a competitor "just down the block" to be better than the shiny new uhaul shop that doesn't have after hours - says a lot. Saved me a lot of effort at least - much thanks.
matthew sErika was very professional and knowledgeable on the equipment...if ever I have a need for a trailer rental I will definitely call Erika at Affordable Storage and UHaul.
Thomas SGet back to your customers in a timely fashion when it comes to refunds and to be true to your word concerning discounts offered at the time of pickup.
Zachary BToo expensive not sure why I was charge an extra 18 dollars something.
amy fI returned the equipment early but was charged the full price. But will contact location to resolve billing.
jeffrie aApparently a not so unique experience; in the middle of loading my 15-foot U-haul truck, I realized I had a lot more house than what I could fit into this truck. In the crisis I was having, I called up where I rented our U-haul truck and asked if they had the bigger trucks. All they had was the 26 foot trucks. The U-Haul 800 customer service did a GREAT deal and provided me the larger truck for the same rental fee for the 15 foot. I was extremely thankful to both the customer service and the local storage facility that had the truck and happily accommodated me! The ONLY issue I had was the truck check engine service light came on shortly into my trip, but the truck ran fine.
Zane MVery far out of our way from Everett, which is where we reserved the equipment. First we were told to pick up in Mount Vernon, but upon arrival the location was closed and had no trailer. Having to drive further north to pick up the trailer was extremely frustrating and time consuming.
lori kThese folks are amazing. In January Erica got me into their last 10 by 10 unit and And it was hard to find a nice clean storage near Anacortes. Even upon exiting 4 months later as I found a great place to live Mike got me a U-Haul the same day and it was a great experience I highly recommend Affordable Storage
Sara AI do a lot of local moves and always use this location. Mike is a cool guy and its a quick in and out process!
Jennifer LThanks Mike!
Chris DThe fee for mileage is a bit ridiculous, but MIke was great and easy to work with. Regards, Travis
travis bNothing. Everything was great!
silverio aNothing. They were great. We had to extend the truck for another week multiple times and it was easy. Will for sure recommend to friends.
steve BThe person was very friendly and had my truck ready for when I got there ,but I wanted to drop off my truck on a location near my house, and I was told I had to bring the truck back to the location where I picked up and had to pay mileage and gas, wich beats the whole purpose of uhaul, thank God I did not have to go to Florida.
Luis UThe truck was dirty. I had to go directly to a gas station to wash the windshield before taking it on the highway. The cargo compartment had GREASE on the floor which go on my stuff.
Lyle PA few inconsistencies with pick up and drop off locations and lack of communication between sites. Had to go to three different towns to get size truck I was guaranteed. And drop off was the same.
Amelia RA better array of items
layva eThe manager was professional, courteous and helpful. I will go to this location for my needs in the future.
walter bLocation easy to get to, staff very nice and helpful. Opened right on time. Gave us extra miles since we had to pickup the truck 25 miles from where our original pickup place was located, due to lack of availability there.
Todd HThe customer service at this location is exemplary! We had to go out of our way to get the truck we needed and they helped us out immensely during a stressful time.
Ann BGreat customer service, quick and pleasant.
David RAll was great Thank you...
David JMike is awesome this is a great place to get a Uhaul
Jennifer LStaff was very friendly, helpful and a joy to work with.
Tanya PNever been charged 50 bucks before to clean out a little bit of dirt
Sean MVery efficient and pleasant U Haul agency. Everything was as promised.
alexander WFirst time I rented and it was so easy thank you
rachel cUse a car tow dolly for my fiat. Traveled one way from washington state to South Carolina with no issue. Easy to handle.
Timothy DEverything went very smoothly according to schedule.
MICHAEL BGreat customer service, Thanks for all the help 🙏🏻
JUAN OGreat service at this location
glenn vI have never rented a more immaculate U-Haul truck. It was clearly well maintained. The e-check-in process was a bit cumbersome, but the end result was perfect. I will never rent anywhere else.
OLIVIER CMake sure Erica isn't sick like she was on Saturday. Pickup of equipment she was masked and dropoff same day before 5pm and she was off work (we think) and unmasked and smoking a cigarette. Anyway, I'm sick today with a low grade fever, sore throat and general cold like symptoms. I'm immune compromised with low immunoglobulin G and relieve monthly Intravenous IgG, so this is not a small matter to my body. When Erica was telling me her illness, because I asked, I then asked why she didn't stay home. She said because of her coworker, he needs time off. I'm mad as he'll she made our family sick! But Mike is awesome and she wanted him to have a weekend off, nice.
Leslie SThis location was one of the best I've visited in my entire life! Mike was one of the most knowledgeable and helpful host, ever. Give Mike a raise and an Employee of the Year, award.
Leslie SGreat customer service! Very friendly and helpful. Thanks!
Philip Kexcellent service
GLENN VGet new trucks or fix the ones you have
Ed FThe uhaul website, and trying to get through on the phone was very frustrating. Once I called the people at the local (affordable storage) office, they were great.
Phil PCustomer service here was in person and so helpful The uhauls links did not work and again customer serviced at the 1800 number was no help and very unprofessional
GREGG JHad lots of trouble using the U-Haul app on my iphone for check in when returning the truck. After 20 minutes of frustration and waited time, I gave up!! Just dropped the keys in the return slot and hoped everything was ok. Plan to never use the app again!!!
RAYMOND BQuick and easy.
Gerald DWash your vehicles. Make your app. more understanding. Improve GPS readings. Sent me on a goose chase back to where I started. Lit area to check for damage or clear x's on truck.
SHARON J👍👍
BRENT BEverything was handled in a professional, friendly, and timely manner…we will definitely be recommending the Uhaul at 1521 Lindamood Lane, in Burlington, WA, to anyone needing Uhaul services.
Robert GThe location person was very knowledgeable and thorough. The spot where the trailer was sitting was a bit awkward. It would help if the area was mowed so you could anticipate the slope and see where to walk.
ALAN VI had made a reservation to pick up a truck at the ACE hardware location in Mount Vernon for 6:30 AM, but there was no truck there when I went to pick it up. I checked the app and it said my reservation was now at the location listed above, but at 12:30pm, 6 hours later than required. I asked about the $50 credit since there was no truck when I had reserved one, but was told to read the fine print... gee thanks. I want my $50 refund. please contact me : Jake@valleycabinets.com
JACOB AMike was especially cordial and accommodating leading up to the pickup; enjoyed interacting with him. If based on that alone, I'd rate "excellent" the location, from an overall perspective. But I downgraded the rating due to a small selection of moving supplies available. Granted there's not a lot of space inside the small office, but it would be nice to have a bit more selection of product, such as a TV packing box and a couple other special-purpose boxes. Yes, the very basics were available and appreciated, and it would have been nice to not have to make a separate stop at another retailer to pick up a TV box.
Jason RAvailable near home Understanding u can't be everywhere Great experience, thanks
colin kI reserved a trailer through my local Uhaul dealer. I was switched to another dealer which is 45 minutes away. I arrive to pick up the trailer and no one was there. I came back later (45 minutes each direction) and found they were closed for lunch for a 2 hour block in the middle of the day. When i went to return the trailer there was no one at the office so I came back the next day (again 45 minutes each direction) in order to return it. All this time I passed my local dealer who had trailers sitting on their lot. When you make it hard on a customer they will try to find an easier solution to their need.
david lSevere damage to the front end of the truck, graffiti on the whole side of the truck, a giant gash in the side wall of the back tire, and 70 miles away from the location I made a reservation is hardly what I call a pleasurable experience.
Ryan BVery nice motorcycle trailer. Check in and out very seamless - and the rates were good.
Scott JFloor had riveted square piece which broke while I was off loading my stuff, causing me to twist my right knee
Christie H