Customer Reviews for African Prestige & Gules Global
(U-Haul Neighborhood Dealer)

560 reviews

3920 Old Spanish Trl   Houston, TX 77021

(832) 460-6447

Location Hours

  • Mon-Sat: 7 am - 9:30 pm
  • Sun: 11 am - 6 pm

Services at this Location:

Contact Us

(832) 460-6447

3920 Old Spanish Trl
Houston, TX 77021

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 9:30 pm
  • Sun: 11 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I purchased ratchet straps to be picked up with my utility trailer from a location near downtown Houston. Uhaul called to inform me the trailer wouldn't be available at that location and I needed to go to African Prestige & Gules Global, but the new location had no ratchet straps and they were unable to refund my money. The representative was very polite assisting me to find Walmart where I could buy straps, but now I have to dispute uhaul's charge for ratchet straps.

Robert N. 
Rating:
3.0

Na

TAMESHA W. 
Rating:
5.0

Nothing

Corine G. 
Rating:
5.0

Customer did not leave a comment.

LAPORSHA H. 
Rating:
3.0

Return after hours.

KENNETH C. 
Rating:
5.0

Service was really great! Thank you for being a part of a hassle-free move! UHaul WILL definitely get my future business!!! 👍🏾

LEONARD J. 
Rating:
5.0

Everything was great

Clarice J. 
Rating:
5.0

Customer did not leave a comment.

Avian T. 
Rating:
5.0

I love this particular location, it's close to my home and I occasionally rent a U-Haul for my job as a Florist. I had a horrible situation. My padlock was stuck. It wouldn't open. However I didn't discover that it was an issue until about midnight when I'm trying to unpack an event in the loading dock. Thankfully, I got all the insurance stuff. However.. if the lock was checked before I even left, this wouldn't have happened. So.. here we are I call the 800 number they dispatch a locksmith.. etc. Problem solved. But it could have been avoided. Next time I'll be sure to double check the padlocks. Otherwise it was business as usual.

Shundra A. 
Rating:
5.0

Customer did not leave a comment.

Abdallah A. 
Rating:
5.0

Very good service just simple 👍

GABRIEL R. 
Rating:
5.0

Customer did not leave a comment.

Heaven F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
3.0

Customer did not leave a comment.

GWENDOLYN L. 
Rating:
5.0

Wendy was so nice. She was patient and helpful. I will definitely use this location again thank you!!

KEONI J. 
Rating:
5.0

Customer did not leave a comment.

bryan P. 
Rating:
5.0

Best rental I've had

Montwaun M. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
3.0

This place was not the cleanest but they help me

Gerald M. 
Rating:
4.0

Customer did not leave a comment.

Juanita V. 
Rating:
5.0

Customer service at it's finest

DAVID R. 
Rating:
5.0

Coffee for clients (smile)

Paul Q. 
Rating:
5.0

Customer did not leave a comment.

Terrence J. 
Rating:
3.0

We reserved a truck on OST med center only to be told the lady that rents them stepped out for an hour and come back later. We think we may be done with uhaul..

MURRAY S. 
Rating:
5.0

Wendy is the best uhaul manager.

Naoufal H. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

SUMMER L. 
Rating:
5.0

Friendly and professional! Helped me out with the filthy truck!!!

Paula O. 
Rating:
3.0

The location was very convenient, and the U-haul store owners have a clean storefront with a clearly-marked drop off box for keys. The neighborhood was very scary, however. That's not the owners' fault, but I wouldn't recommend that anyone return U-hauls here after dark.

JAMES R. 
Rating:
5.0

Excellent customer service! She went above and beyond to help us with the trailer which is much appreciated because I have never towed anything before. She was so nice and accommodating. Thank you for the great service!

MEGAN L. 
Rating:
4.0

The dolly booked was not available at this location. The online offer was not conveyed to the dealer. That made me pay an extra couple of bucks to the dealer.

ALEXANDER P. 
Rating:
1.0

All signs on the building said open, but the door was locked at 1pm on a Saturday. I took picture and video documentation of the truck and dropping the key through the slot, but I never received any kind of confirmation that it was received or closed out. I will not use this location again.

MARK H. 
Rating:
2.0

I requested a utility dolly which was not supplied to me for this rental.

Mollie M. 
Rating:
5.0

The customer service rep cared about my rental and the ride I needed after the return. She is a joy and excels at her job.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Emmanuella A. 
Rating:
5.0

The availability and the convenience of getting in and it was extremely amazing! Will definitely be renting from them SOON‼️😁

WYNIKKA R. 
Rating:
5.0

Keep up the good work and customer service!

ARTRICE DONELLA D. 
Rating:
1.0

I was over charged for the gas mileage and this issue has yet to be reconciled. I even sent a picture of the gauge when I was still at the building that indicates how much gas was in the tank and the agent even initialed HER copy that stated the mileage was wrong. The lack of competence is beyond me as I have NEVER had any issues with my uhaul service before

Leah E. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
3.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

RORICK F. 
Rating:
4.0

Store front was not too inviting.

Shelly S. 
Rating:
2.0

Be more considerate to the customer was not satisfied

SANDRA D. 
Rating:
5.0

Owner is excellent

KENDRICK N. 
Rating:
5.0

Customer did not leave a comment.

RITA W. 
Rating:
3.0

Customer did not leave a comment.

ANITA F. 
Rating:
3.0

Customer did not leave a comment.

CHANDREA ENRIKA R. 
Rating:
3.0

Customer did not leave a comment.

TENESHIA A. 
Rating:
5.0

Everything went as well as expected. Great job!

Mark S. 
Rating:
5.0

I don't like the location I dropped off

AHMED A. 
Rating:
3.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Based on my experience, I don't see an area of improvement needed at this time.

IDA D. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH L. 
Rating:
5.0

Customer did not leave a comment.

RITA W. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH L. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
5.0

Customer did not leave a comment.

Sydney W. 
Rating:
5.0

Simplify your check in to pick up the trailer a little more.

Helen L. 
Rating:
5.0

Customer did not leave a comment.

ROSS C. 
Rating:
5.0

Customer did not leave a comment.

Allan P. 
Rating:
4.0

Customer did not leave a comment.

Waseem A. 
Rating:
3.0

Customer did not leave a comment.

ALEX B. 
Rating:
5.0

Customer did not leave a comment.

Lee C. 
Rating:
3.0

I did not see the inside of this UHAUL store however it was located in a sketchy part of town. I do not know if the attendant verified the mileage and fuel level when we turned it in! I felt I had to ask for the key to go into the back into the vehicle and take my own photo of the odometer (for my own piece of mind)!. For this reason I put the attendant was not helpful.

Sara S. 
Rating:
5.0

Customer did not leave a comment.

MYRON W. 
Rating:
3.0

Customer service was great!

NANETTE DEANN C. 
Rating:
5.0

Customer did not leave a comment.

ALEX L. 
Rating:
5.0

You guys made it simple and easy...thanks so much

RACHEAL R. 
Rating:
5.0

Customer did not leave a comment.

Johan P. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

ERNESTINE H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
3.0

This was not the location we desired to pick up our truck. We had to drive further and in a more congested area than desired.

Dale M. 
Rating:
5.0

Great customer service

HAYES L. 
Rating:
1.0

Customer did not leave a comment.

Hector B. 
Rating:
3.0

Customer did not leave a comment.

BESETTA C. 
Rating:
5.0

Customer did not leave a comment.

Krystal P. 
Rating:
5.0

Customer did not leave a comment.

Tyrandy C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

CURTIS L. 
Rating:
5.0

Customer did not leave a comment.

CHANCE L. 
Rating:
5.0

I would recommend U-Haul on OST to friends and family nice and friendly and they can also shop there thanks for everything

CYNTHIA B. 
Rating:
5.0

Customer did not leave a comment.

RONALD F. 
Rating:
1.0

The drop off location was in a very desolate and crime heavy area. The parking lot itself was very small.

KWAN J. 
Rating:
5.0

Customer did not leave a comment.

KEITH H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

NORRIS G. 
Rating:
5.0

This lady was awesome. She was very polite and has very very good customer skills.

IZORA M. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY M. 
Rating:
2.0

Customer did not leave a comment.

Demita H. 
Rating:
4.0

Customer did not leave a comment.

TERRY S. 
Rating:
4.0

There is nothing to be done....you guys are awesome.

NIKIKIA S. 
Rating:
5.0

They are open long hours, so I was able to get all my transfers completed in one day. It was very helpful.

William L. 
Rating:
5.0

Customer did not leave a comment.

Sylvia A. 
Rating:
5.0

Customer did not leave a comment.

Raul T. 
Rating:
5.0

Customer did not leave a comment.

SHATAVIA H. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN DOGGETT T. 
Rating:
5.0

Customer did not leave a comment.

Sala S. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
No reviews have been submitted for this location.

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