Customer Reviews for African Prestige & Gules Global
(U-Haul Neighborhood Dealer)

598 reviews

3920 Old Spanish Trl   Houston, TX 77021

(832) 460-6447

Location Hours

  • Mon-Sat: 7 am - 9:30 pm
  • Sun: 11 am - 6 pm

Services at this Location:

Contact Us

(832) 460-6447

3920 Old Spanish Trl
Houston, TX 77021

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 9:30 pm
  • Sun: 11 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Embarrassing for UHAUL. Door locked and when I knocked crazy angry women came to the door screaming and seemed very annoyed that I was there. She wanted me to take the uhaul trailer off myself. What a terrible first impression of Houston.

Eric L. 
Rating:
5.0

Good service

Rodolfo G. 
Rating:
2.0

Customer did not leave a comment.

Sandra R. 
Rating:
5.0

Customer did not leave a comment.

Leonard P. 
Rating:
5.0

Sales representative is very friendly. Knowledge, and fast

LEROYDA K. 
Rating:
3.0

I drove 10 miles and put 4 gallons of gas in the U-Haul. It was not full of gas when I got it and caused me to overpay for the cost of my trip.

Andrew L. 
Rating:
5.0

The lady at the counter is very nice.

Ray G. 
Rating:
4.0

THE SERVICE WAS GREAT! THE PLACE.WAS CLEAN AND THE ATTENDANTS WERE FRIENDLY. THE LADY WE SPOKE TO WAS QUICK...SMOOTH AND PROFESSIONAL. I ALWAYS USE THIS LOCATION..AND THEY'RE CONVENIENT AND CLOSE TO MY HOUSE.

NORMAN H. 
Rating:
3.0

Tiny parking lot and no one was there when they were supposed to be open.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

Sara M. 
Rating:
1.0

Manager not there at opening time of 11am. Finally saw a small note on the inside of the door to call some phone number. I had to call a number and wait for her to arrive. Had to wait while she logged in to computer to find my reservation despite my reservation being at 11am. Claimed did not have two dollys that I had reserved, but later produced two for me. I had reserved one dozen blankets, but sorry she said, she had only six.

Shane J. 
Rating:
3.0

Customer did not leave a comment.

Diane G. 
Rating:
3.0

Customer did not leave a comment.

William E. 
Rating:
2.0

Online, I booked material boxes, dollies, and other blankets. The online reservation system would not work period. The manager had to process me as a walk-in because the system would not process or accept my reservation. This also caused a problem with my auto transport rental because the system flagged based on weight but did not prevent the system from adding this. As a result I towed an empty car hauler 1000 miles. Uhaul has the worst online interface system conceived. The online discounts for using movers and packers was also not processed correctly. Uhaul has failed.

JOSHUA G. 
Rating:
5.0

Customer did not leave a comment.

Qiong W. 
Rating:
4.0

Customer did not leave a comment.

Ricardo T. 
Rating:
5.0

Customer did not leave a comment.

JORGE L. 
Rating:
1.0

Location looked like something out of the apocalypse. My wife called it "scary".

Brian H. 
Rating:
1.0

Maintain your open hours. Also the movers never showed up.

STACEYBETH P. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
5.0

Customer did not leave a comment.

Jon B. 
Rating:
5.0

Nope

Brandie T. 
Rating:
5.0

Customer did not leave a comment.

KEVIN G. 
Rating:
4.0

Customer did not leave a comment.

Raghurama B. 
Rating:
5.0

Nothing at all. Smooth process.

Gwendalyn D. 
Rating:
5.0

The lady working at the front desk she is very helpful and help me with everything, thank you

Peter S. 
Rating:
5.0

Customer did not leave a comment.

ANTONIA A. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

PARIS F. 
Rating:
5.0

THE LADY WAS VERY NICE TO ME AND HELPFUL ALSO

tina W. 
Rating:
5.0

Customer did not leave a comment.

EZEKIEL W. 
Rating:
5.0

Very convenient for me and I will use them again.

SHATAVIA H. 
Rating:
3.0

Attendant not physically present. Called and told to leave equipment in parking lot, but was still uncertain about leaving equipment unattended while I was still liable.

Jared C. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
5.0

Customer did not leave a comment.

Jacklyn M. 
Rating:
5.0

The lady was very understanding when we couldn't return the U-Haul at the set time. Thank you

Vanessa F. 
Rating:
5.0

Customer service was great!!

Terri G. 
Rating:
4.0

I purchased ratchet straps to be picked up with my utility trailer from a location near downtown Houston. Uhaul called to inform me the trailer wouldn't be available at that location and I needed to go to African Prestige & Gules Global, but the new location had no ratchet straps and they were unable to refund my money. The representative was very polite assisting me to find Walmart where I could buy straps, but now I have to dispute uhaul's charge for ratchet straps.

Robert N. 
Rating:
3.0

Na

TAMESHA W. 
Rating:
5.0

Nothing

Corine G. 
Rating:
5.0

Customer did not leave a comment.

LAPORSHA H. 
Rating:
3.0

Return after hours.

KENNETH C. 
Rating:
5.0

Service was really great! Thank you for being a part of a hassle-free move! UHaul WILL definitely get my future business!!! 👍🏾

LEONARD J. 
Rating:
5.0

Everything was great

Clarice J. 
Rating:
5.0

Customer did not leave a comment.

Avian T. 
Rating:
5.0

I love this particular location, it's close to my home and I occasionally rent a U-Haul for my job as a Florist. I had a horrible situation. My padlock was stuck. It wouldn't open. However I didn't discover that it was an issue until about midnight when I'm trying to unpack an event in the loading dock. Thankfully, I got all the insurance stuff. However.. if the lock was checked before I even left, this wouldn't have happened. So.. here we are I call the 800 number they dispatch a locksmith.. etc. Problem solved. But it could have been avoided. Next time I'll be sure to double check the padlocks. Otherwise it was business as usual.

Shundra A. 
Rating:
5.0

Customer did not leave a comment.

Abdallah A. 
Rating:
5.0

Very good service just simple 👍

GABRIEL R. 
Rating:
5.0

Customer did not leave a comment.

Heaven F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
3.0

Customer did not leave a comment.

GWENDOLYN L. 
Rating:
5.0

Wendy was so nice. She was patient and helpful. I will definitely use this location again thank you!!

KEONI J. 
Rating:
5.0

Customer did not leave a comment.

bryan P. 
Rating:
5.0

Best rental I've had

Montwaun M. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
3.0

This place was not the cleanest but they help me

Gerald M. 
Rating:
4.0

Customer did not leave a comment.

Juanita V. 
Rating:
5.0

Customer service at it's finest

DAVID R. 
Rating:
5.0

Coffee for clients (smile)

Paul Q. 
Rating:
5.0

Customer did not leave a comment.

Terrence J. 
Rating:
3.0

We reserved a truck on OST med center only to be told the lady that rents them stepped out for an hour and come back later. We think we may be done with uhaul..

MURRAY S. 
Rating:
5.0

Wendy is the best uhaul manager.

Naoufal H. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

SUMMER L. 
Rating:
5.0

Friendly and professional! Helped me out with the filthy truck!!!

Paula O. 
Rating:
3.0

The location was very convenient, and the U-haul store owners have a clean storefront with a clearly-marked drop off box for keys. The neighborhood was very scary, however. That's not the owners' fault, but I wouldn't recommend that anyone return U-hauls here after dark.

JAMES R. 
Rating:
5.0

Excellent customer service! She went above and beyond to help us with the trailer which is much appreciated because I have never towed anything before. She was so nice and accommodating. Thank you for the great service!

MEGAN L. 
Rating:
4.0

The dolly booked was not available at this location. The online offer was not conveyed to the dealer. That made me pay an extra couple of bucks to the dealer.

ALEXANDER P. 
Rating:
1.0

All signs on the building said open, but the door was locked at 1pm on a Saturday. I took picture and video documentation of the truck and dropping the key through the slot, but I never received any kind of confirmation that it was received or closed out. I will not use this location again.

MARK H. 
Rating:
2.0

I requested a utility dolly which was not supplied to me for this rental.

Mollie M. 
Rating:
5.0

The customer service rep cared about my rental and the ride I needed after the return. She is a joy and excels at her job.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Emmanuella A. 
Rating:
5.0

The availability and the convenience of getting in and it was extremely amazing! Will definitely be renting from them SOON‼️😁

WYNIKKA R. 
Rating:
5.0

Keep up the good work and customer service!

ARTRICE DONELLA D. 
Rating:
1.0

I was over charged for the gas mileage and this issue has yet to be reconciled. I even sent a picture of the gauge when I was still at the building that indicates how much gas was in the tank and the agent even initialed HER copy that stated the mileage was wrong. The lack of competence is beyond me as I have NEVER had any issues with my uhaul service before

Leah E. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
3.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

RORICK F. 
Rating:
4.0

Store front was not too inviting.

Shelly S. 
Rating:
2.0

Be more considerate to the customer was not satisfied

SANDRA D. 
Rating:
5.0

Owner is excellent

KENDRICK N. 
Rating:
5.0

Customer did not leave a comment.

RITA W. 
Rating:
3.0

Customer did not leave a comment.

ANITA F. 
Rating:
3.0

Customer did not leave a comment.

CHANDREA ENRIKA R. 
Rating:
3.0

Customer did not leave a comment.

TENESHIA A. 
Rating:
5.0

Everything went as well as expected. Great job!

Mark S. 
Rating:
5.0

I don't like the location I dropped off

AHMED A. 
Rating:
3.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Based on my experience, I don't see an area of improvement needed at this time.

IDA D. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH L. 
Rating:
5.0

Customer did not leave a comment.

RITA W. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH L. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
5.0

Customer did not leave a comment.

Sydney W. 
Rating:
5.0

Simplify your check in to pick up the trailer a little more.

Helen L. 
Rating:
5.0

Customer did not leave a comment.

ROSS C. 
Rating:
5.0

Customer did not leave a comment.

Allan P. 
Rating:
4.0

Customer did not leave a comment.

Waseem A. 
No reviews have been submitted for this location.

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