Customer Reviews for AHA Convenience
(U-Haul Neighborhood Dealer)

Rating:

2.0

Truck needs proper Clean Up. And Sanitize As well. Truck Cab is so Filthy

Rating:

1.0

committed fraud by charging me for insurance when I said no in person as well as my online order

Rating:

5.0

You were kind to me. Thanks a lot.

Rating:

1.0

This was one of my worst experiences in a while. There were several times I was about to quit and leave to another rental company. Here are a few of my complaints: 1. I checked in remotely to avoid waiting for checkin in person. In the end, none of that mattered because during pick up I was asked to provide every information I gave again and that whole checkout and pick up process took a good 45mins. 2. I was informed the fees were irrespective time duration and advised I would be paying flat rate, plus km plus gas. 3. I returned back an hour later than planned due but I was later told there was a penality for late returns which was not communicated to me in advance nor mentioned in the contract 4. Returning the vehicle was another very painful process that took an another 45mins. The store clerk tried to contact the uhaul manager but his repeated calls were ignored. And when he finally got through with him to get advice he was told to put down a promisary note on my file saying I would pay the late fee. I did not aggree to that. 5. The final fee was much higher and double to comparable service from home depot. I will never come to you guys and nor would O recommend you to anyone else.

Rating:

5.0

Everything is going well

Rating:

1.0

There was issue with the oil guage .I drove the vehicle only 87 km i fill the 15 litre of gas but the guy said its less . But with 15 litre is enough for 87 km but they charge me more which is not good

Rating:

1.0

Not customer friendly at all. I returned the u haul time but due to issues with my phone I couldn't return it online for that when I went the next day morning to complete the process I was charged twice as much as shitty customer service. Overall very poor service.