Truck brakes seem spongey engine light on first time I did not feel safe in a uhaul truck.
ALFRED U
Premier Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hamilton, ON L8N1H3
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Customer Reviews
- 3.0 Average Customer Rating
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This is the worst company I have ever had the misfortune to use. First of all, they lie about their tariffs. The website says $19.95 plus $0.89/kilometer. You are pleasantly surprised and count on $40-50, but in the end, you pay for the distance, and for gasoline (15 liters per 21 km), and not 19.95, but 39.90, and safe mode, and environmental fee and tax and you end up paying 3 times as much: $150 for 21 km in the city on a 10' Truck. No one can even give you an approximate price, you will find out after the fact. You don't pay, they charge you as much as they want. If they told me $150 on the website, I'd say ok and pay $150, but they tell you 19.95 plus $0.89/kilometer and then charge you $150 for 21km. It's petty cheating. 2. They ask for all your credit card information and store it (including cvv) in the public domain, any employee can take it and use it and you have no control over it. You can't enter the data into the system yourself, there is no way. You only have to provide them in plaintext to an employee. 3. The car is dirty. I agree that even $150 for 21km on a moving truck is not bad, but cheating on prices, insecure storage of your payment data and a dirty car is a terrible service.
Maksym SI am revising my prior rating of 2 stars to 1 star. Since first reviewing, it turns out the erroneous parking ticket that I found on my personal car left in the UHAUL parking lot (unbeknownst to me, actually owned by the city), which I got because the UHAUL staff failed to register my plate despite taking my payment for parking, was never cleared up by them even though they promised to take care of it. Furthermore - and more seriously - in investigating the parking issue I noticed that the receipt for my rental is overcharging me due to incorrect odometer readings entered on both the start and the finish of my travel. I know this because I had photographed the dash (to document the gas level). I made a typo in my prior review, saying 45 km but in fact it was 35km; they charged me 52 km. Given the multiple complaints this location has, I feel very certain it is run by scammers who are defrauding customers and probably UHAUL too. My polite attempts to resolve the issue have met with resistance from the staff.
Shannon GI was just ripped off, I rented a truck for 2.5 hours and they strategically made sure i was double charged by back dating! 19.95 for 24 hours, these guys are con artists. I put less than 40 km on it too and cleaned the tim hortons garbage that was left in the console compartment that had rotting food in it. 100 dollars for 2.5 hours! I rented a uhaul in branrford for 24 hours and it cost that amount. Ive heard of uhaul dealers doing this, im filing a report with consumer affairs ontario and the Better Business Beurau. Just unfair. Shame on them!
WAYNE COver charged still waiting on credit since early Jan.
Sandra R