Customer did not leave a comment.Shauna E.
Customer Reviews for Ahwatukee Foothills RV & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was fine, the automated check in process was challenging. The truck was fine for the 6 miles I drove it, but glad I didn't have to go across town in it. But it was clean and got the job done.EDWARD G.
when I got the uhaul the dolly and furniture I ordered with it did not come with it.Celina G.
It was perfect Wow great service fast and affordableSuzanne C.
Customer did not leave a comment.SUZANNE C.
Customer did not leave a comment.Darrel S.
Jim was fantastic to work with on my rental!Rosamartha O.
Service was prompt and friendly. No complaints.Eric L.
The online reservation system froze up on step 2, but the reservation was communicated to the location and so all worked out (even though I could not be assured of that online).Kevin G.
Very helpful. Great customer service.CHRISTOPHER M.
Customer did not leave a comment.Cody W.
Customer did not leave a comment.Sigman S.
Customer did not leave a comment.Darrel F.
Customer did not leave a comment.Jim T.
Customer did not leave a comment.Frank G.
Customer did not leave a comment.Howard L.
Customer did not leave a comment.GREGORY C.
Jim was great. Very, very helpful and professional. Thank you.Cherise R.
Customer did not leave a comment.Tischa D.
The gentleman who checked us in/out was super friendly and very nice! I think his name was Jim. The experience was perfect, flawless.Fernando L.
The most horrible experience ever. We returned the truck. The contractor at the location charged us for 290 miles when we only used 29 miles!!! We noticed it immediately when we received our receipt. Went back to the location and the contractor couldn't do anything for us. He was trained. He gave us a managers number. We got in touch with the manager. The manager states that he would refund us immediately. Of course depending on our bank. Two days later we check in with the manager and he said â€œoops I made ANOTHER mistake. I refunded it cash in our system.â€ So we wait another 3 days for the credit of $269 to go back on our credit card. Thomas the manager and the Ahwatukee location are the most incompetent people. Both making several mistakes and both used â€œI am human I make mistakesâ€. Twice. Both of you? Really. Horrible customer service.Chavon T.
Jim was very helpful and able to assist us when our moving date changed. Very well done, and very pleased. Will be back again!Scott R.
Customer did not leave a comment.Tischa D.
Customer did not leave a comment.Brian L.
Jim was very friendly and helpfulKenneth B.
My reservation was moved to a different location because the location where I reserved a van did not have any. I was told verbally I could have an upgrade at the same price but was not told the upgrade was at a different location. This is the 2nd time this has occurred.Joseph M.
Remove AAA discount sign since you no longer offer discounts to AAA membersMaurice S.
Customer did not leave a comment.Gary D.
Courteous and friendly staffMaurice S.
The back part of the truck was not clean.Melinda P.
Customer did not leave a comment.Johnny H.
Learn customer service from this location!Eshaya D.
Customer did not leave a comment.Joe R.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.Mary R.
Customer did not leave a comment.janna H.
Staff was wonderful and very helpful!Donna J.
Customer did not leave a comment.Amy H.
Lady was very helpful. Something was not good and someone used my credit card, which was not good.JUDY K.
Tiffany went above and beyond to get me the truck I needed. Tiffany did an excellent job relocating me to another unit in the storage complex. Tiffany has excellent people skills. She did everything to make our move go smooth and worry free.Donna N.
Customer did not leave a comment.Camryn G.
Keep store open until the promised time. Do not make customer go through the 24/7 without help, especially when the customer wants to pick up from a physical location. Make sure gas is filled full when renting.Prabir C.
Very good clean and convenient thank you !Ardelis V.
Great place to rent !!Michael J.
Your customer service is great very polite and helpful I will be renting from you again very pleasant experience there was a mix-up but the person that helped me fixed everything and was very polite and helpful thank you againLuis G.
Customer did not leave a comment.Neal B.
Gentleman at this location was awesome. Very helpful and patient with us as we hitched the trailer.MWENDA R.
The scheduling did not communicate clearly with the location where I reserved a 15' Truck, Auto Transport Trailer, and a Utility Dolly. My reservation was changed without my approval or notification to This location. I had to pick up my dolly and another location. The truck was dirty when I picked it up. Very, very poor communication between locations and scheduling. This trip was a nightmare! I will never use UHaul again. The mover that I scheduled thru your site to unload my truck was sexually harassing me and arguing with me in my home. I asked him to stop and he did not and would not step outside when I asked him to. I need someone to contact me from corporate immediately. I have sent a message and have not received a reply.Nancy G.
Customer did not leave a comment.Jassen F.
I'm a little disturbed by the fact that I was issued the wrong truck, bought insurance for a new truck and was given a used to truck, wrote back to the company that I wanted to have the insurance removed, and have not heard any response and now received the bill with the insurance on it. That has made my overall experience unsatisfactory. I would love to hear from somebody. My cell phone number is 704 661-6996. Thank you.Philip G.
Reservation was completely messed up. Location changed several times. My towing vehicle spec's were messed up. Horrible experience.Dennis S.
Customer did not leave a comment.Jesus H.
I would highly recommend this site. Mainly because Mr. Rob Lowe the manager there! We had not had a good experince with U-Haul up to when we met Rob. He was very professional and also was kind and went above and beyond by staying open after closing time to help us! Thanks so much to RobGary J.
Representatives in Ahwatukee were extremely helpful, responsive and courteous. I highly recommend this location.LUZ U.
All was good and easy!Michele B.
Customer did not leave a comment.Dave D.
Excellent service. Rob opened up on New Year's Day for me to get the equipment, I had a very small window of opportunity to make the move work out. It went perfectly thanks Robscott H.
The pick up was complicated. It was an after hour pick up and it took me almost an hour to get the truck because the wrong one was in the system. The after hour process needs improvement. The call center customer service reps were very helpful.Nader S.
I was not satisfied with the condition of the 20 foot truck I rented. It rained on our moving day. The windshield wipers disintegrated during my 50 mile trip while I was driving on a packed freeway. The rubber came off completely and I could barely see anything. It was very dangerous. Also, the truck leaked and soaked almost all of my boxes. They were soggy and a mess when I got to my destination. Someone needs to maintain these vehicles. Obviously nobody had changed the wiper blades in many years. The design of the vehicle is also poor. The runoff from the overhead above the truck cab comes down right outside the door so every time I got out I was soaked. A small rain gutter on the overhang above the drivers door would solve this. I am now going to have to go to my storage unit and take everything out, let it dry and then repack them in new dry boxes. I had no choice but to unload the wet boxes as I had to return the truck that day and my helpers wouldn't be available the next day. This situation could have been avoided by proper maintenance. The truck had considerable mileage and should have been properly inspected prior to being rented.Chris P.
Customer did not leave a comment.robert N.
U-Haul should advertise the current mileage rate. .99/mile is outrageous for a small 15ft truck. Mileage was double the rental rate. I suppose all rentals are like that, but a customer can't help but feel taken advantage of when the big bold ads say $29.99 per day.michael R.
Customer did not leave a comment.RICK R.
Customer did not leave a comment.Matt F.
Customer did not leave a comment.Anna C.
Customer did not leave a comment.Aaron F.
I was quoted a price for the uhaul, turned it in a day early & I am still getting bills from u!RONNIE M.
Did not have a hand truck or furniture pads available.David F.
Customer did not leave a comment.Ann C.
Customer did not leave a comment.KIM O.
Customer did not leave a comment.Steven M.
explanations of costs and no unrequested equipment/underhanded chargesJonathan W.
Great experience as always!Arthur R.
Truck rented had front end issues. Wandered and needed to be constantly corrected. Additional effort was required because there was a large dead zone between turning left and right. This created an exhausting trip of 600 miles.Michael H.
Customer did not leave a comment.KELLY W.
Easy and convenient!Todd N.
Gentleman at the facility was Very Helpful and Kind. Certainly a jewel.Harold B.
Customer did not leave a comment.jacqueline S.
Customer did not leave a comment.VINCENT R.
Customer did not leave a comment.Dennis B.
Customer did not leave a comment.ROBERT L.
Customer did not leave a comment.Jack M.
Customer did not leave a comment.Erik P.
Customer did not leave a comment.kathy K.
Customer did not leave a comment.randell S.
My overall experience was terrible but this location finally helped figure it out.Andrew P.
Customer did not leave a comment.John G.
Customer did not leave a comment.Kim K.
Customer did not leave a comment.Courtney G.
Appreciated the friendly help!Steve P.
The trailer was immaculate. Everything worked well.Ryan A.
Customer did not leave a comment.Beth G.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.Josie N.
Customer did not leave a comment.John G.