Customer Reviews for Aim Petroleum
(U-Haul Neighborhood Dealer)

Rating:

2.0

This review is not necessarily for the Aim Petroleum location in Lincoln, NE, but for the overall experience we had with U-Haul in Lincoln, NE. I first made the reservation on April 15th to pick up a 15' truck on May 11th at a location (1930 Fletcher Ave), that would be convenient for my wife and me. Making the reservation 4 weeks in advance, I thought, was plenty of notice to ensure the truck would be present and ready to go. On May 4th, I did revise the reservation to pick up the truck up one day earlier as advised by a recent U-Haul customer, who'd had issues with their reservation. One day earlier would ensure I'd have a working truck at the time that I needed it. Five days later, I was informed by U-Haul that my pickup location had been altered to 48th & Vine Streets . No reason was given, but it was much further away from where I needed it. We arrived at the 48th & Vine location at the agreed upon time (3PM) but were informed they had no one-way trucks available. The gentleman informed me that they should have received 2 trucks in at 9AM that morning, but none showed up. He began calling those customers to see where the trucks were. Knowing we were going to be there at 3PM, I was very confused as to why they didn't start calling those people at 10AM. In my opinion, this was very poor logistical planning when they knew weeks in advance that we'd be there at this time. After speaking to his boss on the phone, they did locate an available truck at yet a THIRD location at 2305 R Street a few more miles away. At first sight, this was a VERY rough looking location. But, the gentleman that waited on us was outstanding. He was very busy running a convenience store and waiting on us simultaneously and doing such single-handedly. This young man was helpful, and very courteous...someone is lucky to have him as an employee!! This ended up being very time-consuming because with the change in location, an entire new rental agreement had to be executed. We eventually were handed the keys and were on our way. Upon getting in the cab, the truck was basically disgusting. There was soda pop spilled on the dash and floor, the seats were filthy as was the floor. When we got to a personal location, we had to scrub the entire interior with hot water and Pine Sol and place a deodorizer inside to help cover up the stench of stale cigarette smoke. We also had to wash the windshield in order to see without peering through smashed bugs. And, as you might imagine, the cargo area of the truck had not swept nor cleaned, even containing broken glass. The truck, itself ran well and got us safely to our destination 1,100 miles away. Overall, I believe the service we received from U-Haul was very poor. I felt that the company was more concerned for the company's convenience than they were their customers'.

Rating:

2.0

Stop charging for your mistakes. I will be filling a complain and requesting my money back. I took pictured and videos of when it was that I returned the truck,condition and mileage.

Rating:

2.0

This location is a convenience store, and while the staff was helpful, the check-in process was terrible because of U-Haul's Android app. I had to upload the same picture multiple times without clear error messages on what went wrong, a necessary step is to scan the location's barcode - but there was no location barcode to scan, only a QR Code to download the app. So I had to wait for the location's owner to come so he could check me in. It took me a half-hour to get checked in - entirely due to your crappy app. The question above is "Would you recommend this location to a friend?" -- it's not the location I have a problem with, it's U-Haul. I wouldn't recommend U-Haul to a friend.

Rating:

2.0

I paid for furniture dolly & regular dolly but never got the furniture dolly.

Rating:

1.0

I signed up online, but there was no computer at the location, and I was asked to fill in information on the cell phone the person working there was using. Total waste of time!! Then, when I got in the truck, the fuel gauge showed empty, so I went back inside and was told I could drive the truck, but I didn't want to run out of gas, so I put a couple of gallons in, since I wasn't going far. Then when I started to drive off, I realized that NONE of the dashboard displays worked, not the fuel gauge, the speedometer, the turn signals, the gear indicators...NOTHING...

Rating:

2.0

Reserving the truck was a real hustle. App failed, had to wait on the phone for over 20minutes to speak to an agent.

Rating:

3.0

When picking up the truck, the interior was dusty, had small pieces of trash, and a cup holder was sticky from a spill. The Uhauls are also parked on grass outside of the lot.

Rating:

3.0

Pickup/dropoff were easy (once I figured out the app). Truck was pretty dirty inside...and came with three bonus shovels.

Rating:

2.0

This was a terrible experience

Rating:

3.0

i personally believe that the application was too cumbersome with all the id verification and stuff since i have already rented from a uhaul before and have my information on file....

Rating:

1.0

attendant was unwilling to be any help, didn't have the 20 ft truck the claimed to have so had to drive a longer truck which I was uncomfortable driving, lock to get key from keybox was frozen, didn't have the blankets I had rented.

Rating:

1.0

You charged me for a Dolly and furniture pads that the location didn’t have..

Rating:

3.0

dirty interior. keys were not in box had to ask clerk inside to get them. dashboard lit up like a Christmas tree. returned early because we were fearful of driving it to much. online help was useless. however clerk did his best to help us and was very kind

Rating:

3.0

The area wasn't really marked off well. He just told us to drive up on the grass to unhook. Didn't check with us after unhooking.

Rating:

1.0

The online check in is an awful, tedious process that is not fully explained when renting online. The numerous pictures, multiple alternate contacts is ridiculous!!! You had my contact as the renter, the driver's contact and my son's contact and you still requested a third. That's absurd for Uhaul to randomly call another family member or friend for verification who would have absolutely no idea why Uhaul is calling and probably wouldn't answer the phone anyway. Plus these pick up and drop off places are not necessarily to the best or the safest. Awful, awful, awful is all I can say and beyond stressful.