Customer Reviews for Airport Auto Wash
(U-Haul Neighborhood Dealer)

2,142 reviews

20 Old County Rd   Windsor Locks, CT 06096

(860) 254-4599

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(860) 254-4599

20 Old County Rd
Windsor Locks, CT 06096

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Helped me park and fast drop off

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Rita B. 
Rating:
5.0

I've rented trailers here many times ,quick easy great service

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Great service. Very easy to do; I was on the road in ten minutes. I would strongly recommend in the future!

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Eamon W. 
Rating:
5.0

Customer did not leave a comment.

PAT P. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
4.0

Customer did not leave a comment.

Dennis F. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

Heidi S. 
Rating:
5.0

Customer did not leave a comment.

daniel B. 
Rating:
5.0

Customer did not leave a comment.

APRILL H. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Guys were great, made life easy. Price was very reasonable.

THOMAS L. 
Rating:
5.0

Very easy access and friendly person available for help if needed.

Erin P. 
Rating:
5.0

Very professional, efficient, and friendly.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

TODD G. 
Rating:
5.0

The personnel at the UHaul location were very accommodating.

ALBERT I. 
Rating:
5.0

Very professional, would Recommend this place with great positive assertion!

Philip C. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Comment: no problems…guys in office made it easy and helpful…easy in/out

DOUG D. 
Rating:
5.0

Very dirty in the car and stinky in driving place need to be clean

Sonam S. 
Rating:
5.0

Rich, the owner called us to confirm our pick-up, and kindly honored our scheduled 3:30 PM Sunday afternoon pickup which required him to stay later than he normally would on a Sunday. Really nice clean family-owned location.

NOEL V. 
Rating:
5.0

The service was amazing!

GLENN C. 
Rating:
5.0

Using the mobile pickup option was not user friendly and not that fast. I ended going inside and talking to a person, who was super friendly and helpful, to pickup the van I rented. I was out of there in less than 5 mins.

Carlos C. 
Rating:
5.0

Rich was awesome! Thanks.

Jason Y. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Riley H. 
Rating:
5.0

Customer did not leave a comment.

Shannon C. 
Rating:
5.0

Nothing...keep doing what you've been doing! Thank You...

Richard G. 
Rating:
4.0

Customer did not leave a comment.

LYNN B. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN C. 
Rating:
5.0

Everything was great. Father and son, Rick and Rick, were awesome. Super friendly and great to work with. Will rent from again.

GERARD L. 
Rating:
5.0

Customer service is awesome. Very personable. The equipment was in good shape. Check out and check in was simple and this location has enough equipment to ensure you find what you need.

Patricia B. 
Rating:
5.0

Rich was amazingly friendly God bless him!

Miriam L. 
Rating:
5.0

They were very nice had to reschedule my rental and they were understanding and rescheduled for me. I would definitely recommend them to everyone I know.

DAVID B. 
Rating:
3.0

Customer did not leave a comment.

Emily L. 
Rating:
5.0

I really appreciated that the representative offered me a van instead of a truck. Given that I was moving things during a hurricane, it made a HUGE difference. Thank you!

Deb U. 
Rating:
4.0

Customer did not leave a comment.

Dean A. 
Rating:
5.0

Customer did not leave a comment.

Yun L. 
Rating:
5.0

Customer did not leave a comment.

Kurt W. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

The owner is great! Will do business again when we move again.

FREDERICK K. 
Rating:
5.0

Pick up and drop off experience was great.. your customer service was a zero. I was trying to explain to a customer service rep that I was told something different by another rep than what was noted. She kept talking over me and did not care to hear… awful.

ANTHONY S. 
Rating:
5.0

Great experience using U-Haul to move our son back to college. Reasonable rates, convenient location, easy pick up and drop off process.

Brett A. 
Rating:
5.0

Customer did not leave a comment.

George J. 
Rating:
5.0

I don't really know

SERGO G. 
Rating:
5.0

Customer did not leave a comment.

Maya L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

NATHAN Y. 
Rating:
5.0

Customer did not leave a comment.

Paula C. 
Rating:
5.0

Customer did not leave a comment.

Carrie N. 
Rating:
5.0

Customer did not leave a comment.

ALFRED P. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

No improvement needed. Top notch service!

Vincent S. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Both Rick and Rich were courteous and very helpful. They made sure the process was smooth and quick. I highly recommend their location to anyone looking to rent a U-Haul.

Walter S. 
Rating:
5.0

Everything was good

GREGORY L. 
Rating:
1.0

Horrible service. Drove six hours to get truck, two locations to find they didn't even have my size truck I rented. All they had was the largest truck They charged me full price. Horrible experience water my time. I was on a schedule as I flew in to pick up the rest of my things to finish move from Boston mass to Medford Oregon! I was ripped off!

Philip C. 
Rating:
5.0

It was a great experience!

Susan R. 
Rating:
1.0

Customer did not leave a comment.

JOHNNMI H. 
Rating:
5.0

I have no suggestions but I would like to compliment the staff in Windsor Locks for their great service.

Ernest P. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR M. 
Rating:
5.0

This overall rental situation fulfilled our needs.

Warren S. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

staff very helpful

Ron D. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH H. 
Rating:
5.0

Very good guys

NAVARDA F. 
Rating:
5.0

Customer did not leave a comment.

Ellen N. 
Rating:
5.0

The brakes were really hard on the truck I rented I should've mentioned it when I returned it but it was raining and I had to take all the pictures cause it was after hours

Raymond P. 
Rating:
5.0

Quick and easy and everything was super clean!

Kaitlin L. 
Rating:
5.0

would have been nice to have a full tank of gas.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Albert T. 
Rating:
5.0

Top notch company

RUTH P. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Katherine I. 
Rating:
5.0

The manager of this location is really nice. I'll go back there again soon.

Phong N. 
Rating:
5.0

Rich who handled my contract is awesome.

SUBRAMANIAN N. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

There was never a place on your website to indicate the drop off date when originally placing the reservation online. That would have made this experience much better. After picking up the truck, when I saw the drop-off date was again in error, your website says I can change it online but there is no where to do so. VERY FRUSTRATING RENTAL.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

DONALD L. 
Rating:
5.0

The radio was flashing on & off the whole day, so this means no back up help when vehicle needs to see behind you.

DEBORAH H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA B. 
Rating:
5.0

Great experience! Friendly and pleasant manager and easy pickup and drop off. Will definitely use them again!!

Charles O. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Great transaction

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Rommel G. 
Rating:
5.0

Rick is the man. I had my reservation changed by U-Haul twice- to a different location and a different vehicle. I started off with a reservation for a small pick up truck and was told it wasn't available, and I could only use a 20 foot truck. This did not work with our plans at all, but Rick was able to obtain a cargo van for us when nobody else could. He went out of his way to take care of our reservation and even provided me his personal cell phone number so that I could contact him later in the evening (I was picking up the U-Haul after flying from CA to CT and would land around midnight). If it wasn't for Rick working his magic, I don't know what we would have done! Cannot recommend this location enough.

Sara G. 
Rating:
5.0

They're always pleasant to work with, wouldn't go to any other place but there's.

Joe K. 
Rating:
5.0

Just a really good owner, good vehicle, smooth operation. No complaint.

Glenn C. 
Rating:
5.0

Was nice to have a vechile that I needed available and drop off flexible

wayne L. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Maintain the good service you're doing.

Marcia L. 
Rating:
5.0

Received excellent customer service. I would highly recommend this U-haul location.

Desmond P. 
Rating:
5.0

No concerns

Cheryl M. 
Rating:
5.0

Customer did not leave a comment.

DONALD L. 
No reviews have been submitted for this location.

Additional Services at this Location

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    Our cargo and utility trailers start at $14.95!

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