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TOMAS A
Customer Reviews for Airport Garage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Deliver on promises.
Jesse GI had to wait until 9:00 for the facility to open. The tow Dolly that I was issued wasn't on the premises and had to wait until other waiting customers were served until the issue could be rectified. Other than that, it was an excellent exerience.
ROY TTrailer performed very well ! As did both uhaul locations ! Thanks
JAMES RGas guage was marked incorrect and wiper blades were shot. Ask them to replace but they did not have the knowledge to do so. We bought our own and company as sled lady for reimbursement and she said she would send a link but never did. The steering g was so sloppy it was hard to drive home 1950 miles
STEVEN JThis is my favorite location in Tucson! The vehicles are always clean and well-maintained, and the people are absolutely the BEST!
REGINA GFast and friendly service
ALEJANDRO PBest customer service and very friendly
MARTIN NThey were very helpful and had an excellent rate.
ROBERT SStaff was very friendly and professional.
MIGUEL MThe gal at the desk, although friendly, had somebody on the phone line the whole time to guide her. It was like she was in training. Perhaps train before the customers are in front of them, would be my only recommendation.
MICHAEL HWendy was very nice and helpful. Equipment is very well maintained.
NATHAN CKeep doing what you have been doing and you’ll be successful
MAURILIO Atook 1 hour once we finally got a very helpful person on the phone line to get the truck, had to drive 40 miles out of my way to pick up and drop off, then got charged for being 25 miles over.
michael hQuick, easy drop off with people who acted like they had done it before.
DARRELL BGreat service- nice people!
PATRICK DGina was incredibly attentive, made sure all my needs were met. The trailer I rented exceeded my expectations in terms of quality and value. I will not go to any other location aside from this location at Airport garage LLC.
EDGAR BNot a thing customer service was excellent idea recommend to friends n family and i will go back if I ever need them again
FERNANDO SWhy was my reservation cancelled? This is why apparently my price for the trailer went from $443 to $870 for no reason. Who cancelled it anyway? I think the mistake was on U--Hauls part and I deserve a refund for the difference. This location had nothing to do with that?????? Everyone was helpful and pleasant. What I don't understand is why you would not accept a check when all you had to do is call my bank.
JACK AIt was quick and easy to pick up the 26' truck and the lady who helped us was very nice and knowlegable.
SALLY FI can’t think of anything that would improve the service I received
MAURILIO AGeorgina was polite and helpful. Customer service was great and she even asked how everything went.
MICHAEL JAlways a friendly and efficient person ready to assist & help me get on the road.
REGINA GBest customer service
BIANCA JThe location was far away, with the truck parked by a fence. Very hard to get pictures. Not convenient.
Shannon CGeorgina, who helped us with obtaining our rental vehicle, was very helpful and patient, despite a nationwide UHaul system outage that occurred.
RICK MI was double charged, first at pickup location then again after returning the truck and I was under my allotted mileage and truck was returned with my fuel then when I picked it up.
DERICK EVery pleased
SHANE PI can’t think one improvement that would make a better experience. Thank you and look forward to doing business in the future.
STEPHEN SGreat experience
Ted PTell the staff sitting around to stfu so customers don't have to repeat everything. Also, train the front desk better, it was embarrassing.
FARID EThe location itself was great but the Uhaul application is horrible. I had better luck using Chrome and going to Uhaul.com. I would not recommend UHaul's application. I couldn't check in with it or process the return which are two of the main use cases for it.
Michelle BExcellent customer service.
JOSEPH MNo particular coment.
Berjo FVery nice place and the gal was wonderful.
Joseph VThe service was good and the equipment was clean.
Josephine LVery friendly and courtesy
Daniel MGeorgina and staff were very friendly and helpful and went completely out of their way to help accommodate me!
Mark sVery friendly and made the process so easy. I will be back!
Carol BWe were greeted by VERY friendly staff and helpful. The truck was dirty in the cab and in the back storage area. The gas was only at about 1/4 tank. But at least we could drop off with the same level of fuel. We appreciate everyone involved.
Thomas GI had a wonderful experience renting a Uhaul van here. This was my first time renting a Uhual and everything was explained very clearly, the customer support at this location was kind and attentive, and the Uhaul vehicle was new and easy to drive and use. Overall, it was a great experience and I would absolutely rent from this location again.
Alisha SThe person that helped us was very friendly she covered all the things we needed to do to know
Alfred FI had to fight to get extra mileage and finally was given 20 extra miles and an extra day. I live in Sedona and there are no UHauls here for drop off. A Customer Service Rep on the phone gave me a closer drop off in Cottonwood AZ. It is about 20 miles away. Due to not have a convenient drop off, I had one mile to spare. The Airport Manager was friendly and helpful, but a male in the office argued with me that they had no authority for extra miles and an extra day. That has never been my experience in20 plus years.
Marie CThe location is terrible after hours - barely any room to maneuver a normal-sized car let alone a truck. Our return was not processed quickly and I was contacted twice asking if we had returned the truck. We returned the truck in the spot requested, dropped the keys and the contract in the box as instructed.
ALAN H.
EMMANUEL E.
EMMANUEL EGeorgina was awesome! I was having a really challenged day and I came in without reservation. She took very good care of me and assisted me with plamns for a vehicle. She was kind and attentive and that was needed that day.
Shelby LStaff appreciation of information regarding vehicle issues was nice. I believe the information would be acted upon. She was friendly and took the return quickly and efficiently.
sharon rThey Are Great!
Janet EYou can improve this location. No room to park, difficult to get in and out location. Woman running place is rude and closes when she wants to I had to leave trailer unsecured and hope nobody stole it over the weekend. I will not go back to this location
Randy rI am upset that my reservation was changed from a location near my home to this location miles from my home. Then, when I showed up they didn't have the size truck that I had reserved so I had to make more trips to move my things. I could have gotten the same size (20ft) truck 20 miles closer to my house, made two trips (since it was too small) and still paid less because the return location is 20 miles closer. Overall this is our worst experience with U-Haul yet. Then, on top of that we were told that they would issue a mileage credit and they didn't. Don't make promises about equipment rental and mileage that you cannot keep or make good on. Poor show.
Robert HEvery helpful Best customer service will go back
Nora GI've rented her before the lady is Darn 👍 GREAT
Mildred LGeorgina who worked there was kind and helpful. She made the experience a good one.
Christian ZGeorgina was very helpful, provided me with a copy of my original contract, VERY DETAILED AND ACCURATE
JOSE VThis location should not have kids on site when UHAUL’s are being rented. The adults let the kids play around the trucks which made driving off of the lot difficult. One of the kids stole the truck keys and we had to look for her so we could leave. The first truck did not work so we waited. The second truck had lost keys, which extended our rental time to three hours but UHAUL did not extend the time on my contract and we had to load our own equipment and blankets onto the truck because they had to watch their kids.
Travis HThe location is well marked (the UHaul signs with arrows are very helpful!!) The lady at the counter was very knowledgeable and super nice. I would totally use this location again.
Jennifer EThe owner is amazing! I was in a horrible situation rental canceled at 3 places 2 at the Airport and enterprise. I was stuck. GEORGINA was so encouraging I told her I can't drive the big truck nearly in tears. She coached me and now I can say I drove a big truck!!! Thank you beautiful woman!!
Jessica B