Customer Reviews for Airport Garage LLC
(U-Haul Neighborhood Dealer)

253 reviews

6600 S Tucson Blvd   Tucson, AZ 85756

(520) 300-9151

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(520) 300-9151

6600 S Tucson Blvd
Tucson, AZ 85756

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

I had to wait until 9:00 for the facility to open. The tow Dolly that I was issued wasn't on the premises and had to wait until other waiting customers were served until the issue could be rectified. Other than that, it was an excellent exerience.

ROY T 
Rating:
5.0

Trailer performed very well ! As did both uhaul locations ! Thanks

JAMES R 
Rating:
5.0

Customer did not leave a comment.

Carissa S 
Rating:
5.0

Customer did not leave a comment.

MICHELE D 
Rating:
5.0

Customer did not leave a comment.

ELIAS C 
Rating:
3.0

Customer did not leave a comment.

ELLEN S 
Rating:
5.0

Customer did not leave a comment.

REGINA G 
Rating:
2.0

Gas guage was marked incorrect and wiper blades were shot. Ask them to replace but they did not have the knowledge to do so. We bought our own and company as sled lady for reimbursement and she said she would send a link but never did. The steering g was so sloppy it was hard to drive home 1950 miles

STEVEN J 
Rating:
5.0

Customer did not leave a comment.

JOHN R 
Rating:
5.0

This is my favorite location in Tucson! The vehicles are always clean and well-maintained, and the people are absolutely the BEST!

REGINA G 
Rating:
5.0

Customer did not leave a comment.

Daryl H 
Rating:
3.0

Customer did not leave a comment.

JEFFERY F 
Rating:
5.0

Fast and friendly service

ALEJANDRO P 
Rating:
5.0

Best customer service and very friendly

MARTIN N 
Rating:
5.0

They were very helpful and had an excellent rate.

ROBERT S 
Rating:
4.0

Staff was very friendly and professional.

MIGUEL M 
Rating:
3.0

The gal at the desk, although friendly, had somebody on the phone line the whole time to guide her. It was like she was in training. Perhaps train before the customers are in front of them, would be my only recommendation.

MICHAEL H 
Rating:
4.0

Customer did not leave a comment.

JACOB V 
Rating:
5.0

Customer did not leave a comment.

Joaquin C 
Rating:
5.0

Wendy was very nice and helpful. Equipment is very well maintained.

NATHAN C 
Rating:
5.0

Keep doing what you have been doing and you’ll be successful

MAURILIO A 
Rating:
1.0

took 1 hour once we finally got a very helpful person on the phone line to get the truck, had to drive 40 miles out of my way to pick up and drop off, then got charged for being 25 miles over.

michael h 
Rating:
4.0

Quick, easy drop off with people who acted like they had done it before.

DARRELL B 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE L 
Rating:
5.0

Great service- nice people!

PATRICK D 
Rating:
5.0

Customer did not leave a comment.

RODNEY W 
Rating:
5.0

Gina was incredibly attentive, made sure all my needs were met. The trailer I rented exceeded my expectations in terms of quality and value. I will not go to any other location aside from this location at Airport garage LLC.

EDGAR B 
Rating:
5.0

Not a thing customer service was excellent idea recommend to friends n family and i will go back if I ever need them again

FERNANDO S 
Rating:
3.0

Why was my reservation cancelled? This is why apparently my price for the trailer went from $443 to $870 for no reason. Who cancelled it anyway? I think the mistake was on U--Hauls part and I deserve a refund for the difference. This location had nothing to do with that?????? Everyone was helpful and pleasant. What I don't understand is why you would not accept a check when all you had to do is call my bank.

JACK A 
Rating:
3.0

It was quick and easy to pick up the 26' truck and the lady who helped us was very nice and knowlegable.

SALLY F 
Rating:
5.0

Customer did not leave a comment.

JOHN R 
Rating:
5.0

I can’t think of anything that would improve the service I received

MAURILIO A 
Rating:
5.0

Georgina was polite and helpful. Customer service was great and she even asked how everything went.

MICHAEL J 
Rating:
5.0

Always a friendly and efficient person ready to assist & help me get on the road.

REGINA G 
Rating:
5.0

Best customer service

BIANCA J 
Rating:
1.0

The location was far away, with the truck parked by a fence. Very hard to get pictures. Not convenient.

Shannon C 
Rating:
4.0

Customer did not leave a comment.

DIANA M 
Rating:
3.0

Georgina, who helped us with obtaining our rental vehicle, was very helpful and patient, despite a nationwide UHaul system outage that occurred.

RICK M 
Rating:
5.0

I was double charged, first at pickup location then again after returning the truck and I was under my allotted mileage and truck was returned with my fuel then when I picked it up.

DERICK E 
Rating:
5.0

Customer did not leave a comment.

JONATHAN P 
Rating:
5.0

Very pleased

SHANE P 
Rating:
1.0

Customer did not leave a comment.

MARY V 
Rating:
5.0

Customer did not leave a comment.

STEVEN B 
Rating:
5.0

Customer did not leave a comment.

STEVEN B 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S 
Rating:
1.0

Customer did not leave a comment.

ANTHONY H 
Rating:
4.0

Customer did not leave a comment.

JOCELYN C 
Rating:
5.0

I can’t think one improvement that would make a better experience. Thank you and look forward to doing business in the future.

STEPHEN S 
Rating:
5.0

Customer did not leave a comment.

kathryn f 
Rating:
5.0

Great experience

Ted P 
Rating:
5.0

Customer did not leave a comment.

doretta r 
Rating:
5.0

Customer did not leave a comment.

Sandra R 
Rating:
1.0

Tell the staff sitting around to stfu so customers don't have to repeat everything. Also, train the front desk better, it was embarrassing.

FARID E 
Rating:
5.0

The location itself was great but the Uhaul application is horrible. I had better luck using Chrome and going to Uhaul.com. I would not recommend UHaul's application. I couldn't check in with it or process the return which are two of the main use cases for it.

Michelle B 
Rating:
5.0

Excellent customer service.

JOSEPH M 
Rating:
5.0

No particular coment.

Berjo F 
Rating:
4.0

Customer did not leave a comment.

Mario V 
Rating:
5.0

Customer did not leave a comment.

Araceli N 
Rating:
5.0

Very nice place and the gal was wonderful.

Joseph V 
Rating:
5.0

Customer did not leave a comment.

JOSHEPH J 
Rating:
4.0

The service was good and the equipment was clean.

Josephine L 
Rating:
5.0

Very friendly and courtesy

Daniel M 
Rating:
5.0

Georgina and staff were very friendly and helpful and went completely out of their way to help accommodate me!

Mark s 
Rating:
5.0

Very friendly and made the process so easy. I will be back!

Carol B 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
3.0

We were greeted by VERY friendly staff and helpful. The truck was dirty in the cab and in the back storage area. The gas was only at about 1/4 tank. But at least we could drop off with the same level of fuel. We appreciate everyone involved.

Thomas G 
Rating:
5.0

I had a wonderful experience renting a Uhaul van here. This was my first time renting a Uhual and everything was explained very clearly, the customer support at this location was kind and attentive, and the Uhaul vehicle was new and easy to drive and use. Overall, it was a great experience and I would absolutely rent from this location again.

Alisha S 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

The person that helped us was very friendly she covered all the things we needed to do to know

Alfred F 
Rating:
5.0

Customer did not leave a comment.

Amanda M 
Rating:
5.0

I had to fight to get extra mileage and finally was given 20 extra miles and an extra day. I live in Sedona and there are no UHauls here for drop off. A Customer Service Rep on the phone gave me a closer drop off in Cottonwood AZ. It is about 20 miles away. Due to not have a convenient drop off, I had one mile to spare. The Airport Manager was friendly and helpful, but a male in the office argued with me that they had no authority for extra miles and an extra day. That has never been my experience in20 plus years.

Marie C 
Rating:
1.0

The location is terrible after hours - barely any room to maneuver a normal-sized car let alone a truck. Our return was not processed quickly and I was contacted twice asking if we had returned the truck. We returned the truck in the spot requested, dropped the keys and the contract in the box as instructed.

ALAN H 
Rating:
5.0

Customer did not leave a comment.

Raul P 
Rating:
5.0

Customer did not leave a comment.

Ross S 
Rating:
5.0

.

EMMANUEL E 
Rating:
5.0

.

EMMANUEL E 
Rating:
5.0

Georgina was awesome! I was having a really challenged day and I came in without reservation. She took very good care of me and assisted me with plamns for a vehicle. She was kind and attentive and that was needed that day.

Shelby L 
Rating:
4.0

Staff appreciation of information regarding vehicle issues was nice. I believe the information would be acted upon. She was friendly and took the return quickly and efficiently.

sharon r 
Rating:
5.0

Customer did not leave a comment.

LOUIS T 
Rating:
5.0

They Are Great!

Janet E 
Rating:
2.0

You can improve this location. No room to park, difficult to get in and out location. Woman running place is rude and closes when she wants to I had to leave trailer unsecured and hope nobody stole it over the weekend. I will not go back to this location

Randy r 
Rating:
5.0

Customer did not leave a comment.

Antonio M 
Rating:
3.0

I am upset that my reservation was changed from a location near my home to this location miles from my home. Then, when I showed up they didn't have the size truck that I had reserved so I had to make more trips to move my things. I could have gotten the same size (20ft) truck 20 miles closer to my house, made two trips (since it was too small) and still paid less because the return location is 20 miles closer. Overall this is our worst experience with U-Haul yet. Then, on top of that we were told that they would issue a mileage credit and they didn't. Don't make promises about equipment rental and mileage that you cannot keep or make good on. Poor show.

Robert H 
Rating:
5.0

Every helpful Best customer service will go back

Nora G 
Rating:
5.0

Customer did not leave a comment.

JUANITA W 
Rating:
5.0

I've rented her before the lady is Darn 👍 GREAT

Mildred L 
Rating:
4.0

Georgina who worked there was kind and helpful. She made the experience a good one.

Christian Z 
Rating:
5.0

Customer did not leave a comment.

Leonor N 
Rating:
5.0

Customer did not leave a comment.

Solomon R 
Rating:
5.0

Georgina was very helpful, provided me with a copy of my original contract, VERY DETAILED AND ACCURATE

JOSE V 
Rating:
1.0

This location should not have kids on site when UHAUL’s are being rented. The adults let the kids play around the trucks which made driving off of the lot difficult. One of the kids stole the truck keys and we had to look for her so we could leave. The first truck did not work so we waited. The second truck had lost keys, which extended our rental time to three hours but UHAUL did not extend the time on my contract and we had to load our own equipment and blankets onto the truck because they had to watch their kids.

Travis H 
Rating:
5.0

The location is well marked (the UHaul signs with arrows are very helpful!!) The lady at the counter was very knowledgeable and super nice. I would totally use this location again.

Jennifer E 
Rating:
5.0

Customer did not leave a comment.

Carlos G 
Rating:
5.0

Customer did not leave a comment.

Kemp L 
Rating:
5.0

The owner is amazing! I was in a horrible situation rental canceled at 3 places 2 at the Airport and enterprise. I was stuck. GEORGINA was so encouraging I told her I can't drive the big truck nearly in tears. She coached me and now I can say I drove a big truck!!! Thank you beautiful woman!!

Jessica B 
Rating:
5.0

Customer did not leave a comment.

Stephen J 
Rating:
5.0

Easy to get to. Young lady at the front desk was friendly and helpful. Truck was clean and well maintained

OSCAR V 
Rating:
5.0

I’m embarrassed that I don’t remember the lady’s name (G?) behind the counter but she was exceptional. Every aspect of her customer service and job performance was perfect. I landed at the FedEx ramp, got on the Uhaul App, booked it and 15 minutes later I was driving away. Excellent experience.

David B 
Rating:
5.0

The people were awesome!! Friendly and efficient!!!

Jeff M 
No reviews have been submitted for this location.
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