Customer Reviews for Airport General Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Airport General Store

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ART H. on

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Truck was there for pick up and ready to go. Needed the truck one day longer then ordered, one phone call and solved. Good service.

James K. on

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Tammy L. on

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John Z. on

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Kathy P. on

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Eric C. on

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Melissa D. on

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It would be nice if there is someone that can help with install the trailer. I tried my best and prayed that I did it right.

James B. on

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This was quite possibly the most frustrating experience that we have had in years. The vehicle we rented was at the Millennium Drive location in Quispamsis however the online check in said our reservation was 'expired' when we were there at the time of our chosen pick up. We called the 'after hours' on call person who did not answer. We left messages... they didn't call back. We called the 800 number and spoke to several different people who told us to see the local agent. The business was closed that day so we then had to rebook 25 kms away from our home and pay mileage to pick it up, not to mention the movers that we had to pay out of pocket for an extra two hours while we sorted this disaster out. We were given a 50 dollar credit an a reduced rate on mileage however this did not even start to cover our extra expenses. We ended up at the Loch Lomond location to pick up our rental and the gas was significantly lower than it showed on the document but it wasn't worth the fight at the end.... the worst part is that the 50 dollar credit we were given never showed up on our visa. Very disappointing. I know that UHaul is capable of better service....... I'd appreciate a call to further discuss.

Scott L. on

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This location was very good and the woman completing the transaction was excellent. The Uhaul computer system that was used is complete garbage. She made 3 attempts to finalize the rental with the computer locking up at the same stage. Finally she called Uhaul directly to complete. The agent apologized for my extended wait. She was great.

Gareth B. on

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I had no idea the bill would be $170 for 3 hours.... I own a tuck and could have made a couple trips and saved a ton. Also the truck smelled like urine or something strong in the back and the steering wheel was peeling and it was pretty gross. I had thought when I called the nice lady said it was 29.99 plus your gas for 24 hours. Apparently in 3 hours I put 55 miles on the thing... I don’t know. Gave me an uneasy feeling and wasn’t a good exchange in my opinion.

Elizabeth E. on

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Location out of the way and different from the one I booked ahead online. U-haul truck was dirty in the back and the cab smelt like cigarette smoke. Staff was friendly though!

lisa J. on

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I asked the person working in the store where the key drop was and he said to give him the key. After completing the return process ( pictures etc) I saw the key drop on the side of the building. I wasn’t sure what to do so I left it in the key box as the instructions said to do. I’m not sure he knew where the key box was located as he seemed to question what I was asking for.

Ernest R. on

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Transaction was easy. Booking was smooth and all went well. We will certainly use UHaul again in the future.

patty A. on

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Stephen M. on

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Robert B. on

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The location was great. . The only problem was the closer location to where I needed was closed when the website said it was open and as a result cost me double the rental amount because of high mileage fees and extra fuel. What happened to the free mileage you used to get ... especially helped when doing a quick job when you don't have a truck to bring something home.... and don't want to pay the high delivery charge too. .... I believe lots of business has been lost because of this. ... u can't rent a small truck for 20 bucks and use it for an hour... now it costs 60 to 80....

CATHY T. on

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They told me to bring it back with the same amount of gas then told me to put in extra gas when I arrived only to be told that I put in extra , worst customer service I’ve received in my lifetime , wouldn’t recommend this site to anyone

scott S. on

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Good staff and easy to deal with.

TAMARA R. on

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Very rude

SHARA M. on

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My father and I had to spend time shoveling around the trailer and pushing the snow off of it with our hands, then once hauled out of the spot it was frozen into we spent time in the freezing cold trying to unthaw the knotted straps in order to ensure they were in working order before we took the trailer home to load our vehicle. It was freezing cold and we had to use screwdrivers that luckily my Dad had in his truck to pry on the straps and undo the tight, frozen knots. Once home we had to shovel off the ramps and jump up and down on the thick ice buildup in order to break it up to remove it before we could load the vehicle safely. We returned the trailer same day in much better condition than when we took it, and when I complained of the poor condition on pickup I was not offered any sort of apology or rate discount for the trouble. I will absolutely not rent from U-Haul again if this is what I can expect.

JOHN W. on

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Meghan W. on

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This location was an absolute nightmare to deal with. I orginally was booked at a different location for a pick up truck, but when I went to pick up the equipment there was no truck reserved, and the location was closed. The only location that was open was the airport general store, with a 26 foot truck... the truck didn’t come full, we had to argue with the employee to fill the tank to at least a quarter so we didn’t need to guess when refilling, as it was between a 1/4 and 1/8... I’ve never picked up a truck that didn’t come full. They asked for my credit card again that was already on file, I had to call a uhaul rep to walk them through completing the reservation.... we were there for over an hour trying to pick up this truck, worst experience I’ve ever had.

john K. on

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The rental process at this location is not good. It is treated as a side bar and took a long time to complete, 30 minutes. They also did very little to help with the hook-up. Basically they said the trailer is in the back, the number on it is ######, see you tomorrow. The only reason I would rent from them again is that they are much closer than anybody else.

Christie R. on

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We were overall all dissatisfied. Long waits on phone trying to make a change to reservation... did not receive any free miles - was promised 283 free mile's in original contract. Need a rep to call to straighten it out. My cell us 506543741

Derrick S. on

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John N. on

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ERIC C. on

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As you already should know. Darryl needs training in understanding contracts. If it stipulates "Insurance Declined" then it's simply not insured...

Leslie L. on

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Cheryl B. on

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The staff member was far to busy with regular customers to help me - so the wait time became ridiculous. She also misinformed me regarding "in town" v "different city drop off" location when I made my initial reservation. She couldn't complete any of my paperwork without her calling HQ and then giving me the phone.

sherily P. on

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It took almost an hour to get the paperwork done and checked out. If you’re looking to quickly get in and out DO NOT use this location

Ricky A. on

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John Douglas A. on

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The usual Irving standard service

Kyle G. on

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