Trailer had not been washed on the exterior.Tom R.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The mobile app sucks and put me behind scheduleAmber R.
Tara and her crew are awesome! Outstanding customer service!ALBERT B.
Customer did not leave a comment.Douglas M.
Customer did not leave a comment.Sharron G.
Customer did not leave a comment.felix P.
It was not the location itself. It was the entire on line check in process that had many flaws. I was alerted the day prior by text and email to "pre-register". A process that took more than 15 minutes each time because it did not like the picture I was taking of myself at the time. On moving day it was as if I had not registered at all! I had to start from the beginning ! Again, it took about an hour to complete this process. Upon return of the vehicle, the on line program told me the mileage was wrong. THE PICTURE! then there was no where to go from there to help. No more Uhaul for me. I also tell everyone I know about my experiences.CHRIS L.
Excellent staff and location. Keep up the good work!Mark O.
Very nice folks. We've dropped off twice here and all has gone well. Nice professional-looking facility. Is there a reason this trailer does not have a built-on jack? It would have been convenient at one point during the unload to take the trailer off my truck. I suppose it has something to do with accidents your clients have had in the past?Raymond E.
We moved out in OCTOBER and just now could get ahold of someone and she's trying to charge us for November. Their hours are impossible and definitely not as advertised, they don't answer the phone, the lady lives on the dang property and you can't get in touch with her ever. We almost didn't get to unpack our truck in time because she was out on the property and couldn't answer the phone. In 2020 she doesn't have a phone she can carry with her or better yet she doesn't have a phone she can forward to her home on the property?? I believe she is lazy, unprofessional and I would never recommend this facility to anyone. And yes my husband has called and called trying to clear all of this up and at one point went by but again the hours aren't as they seem and no one answers a call back.Franklin H. | Overall Experience
The mobile option was nice for a Sunday rental. But.. I wanted a 9 ft van and was told I had to rent a more expensive 15 foot truck. When I got there to pick up my truck I saw 2 10 foot trucks that piled have been the same price as mine. And guessing because I shorted my usage guess by 2 hours was then charged double. Not impressed with anything U-HaulRamona B.
Everything was amazing here! Staff was great, and this transaction made my move so much easier. Thank you!Deb S.
Customer did not leave a comment.michelle D.
Customer did not leave a comment.Stefanie S.
Very good experiencedonald W.
Great seeviceJoseph M.
Excellent! Friendly and helpful. Quick and easy drop-off of utility trailer I had taken across State. Absolutely no problems with the utility trail.Michael B.
The female that was in the office was less than professional. The place is messy. She had her young daughter (maybe 7-8 yrs) with her. They didn't even wear masks!! We had them on as we don't want to get sick and don't know her and her habits. When we hooked up the trailer to our car, both the mom and daughter stood behind the car trying to direct us. We had to tell her to move that it wasn't safe. After telling her we have done this numerous times she tried to get cutesy with us making stupid comments. (Told my husband she "feels him"!!! She tried to direct us and get involved in hooking up OUR CAR. Keep your hands off and back the hell away. Won't ever go here again! Would rather wait to get a U-haul than pick it up here.Pattie M.
My trailer was available and ready to go in a timely manner. Nikki identified a location for drop off very close to where I was delivering the contents, which made the finalization of my trip enjoyable. Of all Uhaul locations in Montrose, Co I would recommend Airport Storage above the others.PAUL F.
Customer did not leave a comment.Todd L.
Customer did not leave a comment.Terry P.
Customer did not leave a comment.Geno G.
Customer did not leave a comment.BERNADETTE H.
Customer did not leave a comment.Phillip S.
Make customer that use remote check-in have their location services on their cell phones turned on.JOEL S.
It was great working with the airport Montrose store. There were no screw ups and our things were intact. They were professional.Susan J.
Customer did not leave a comment.Terry C.
Takes way to long to get a trailer. Between the paperwork and hook-up I was there an hour.leland M.
Wonderful customer service!Myra F.
Customer did not leave a comment.Ryan W.
Thank you Tara for a wonderful experience, for accommodating us with a storage facility, and for being such a delightful person to work with!Constance C.
Nikki was extra special making sure the trailer was clean and safe for use. She reviewed all documentation with me and assured that I understood my responsibility for the equipment in my possession and the required time for return. She assured my tailoring equipment was compatible to the trailer I was renting. Her attention to detail was commendable.paul F.
Nothing. This is a great location to get Uhaul from.Eric M.
Customer did not leave a comment.Franklin H.
Customer did not leave a comment.George M.
Customer did not leave a comment.Barry C.
Excellent service & concerned about all the problems.Edward P.
Customer did not leave a comment.Tera W.
Customer did not leave a comment.Ric C.
Tara, the woman who checked me in and helped was amazing. Very personable, very accommodating and very professional. Had me checked in / trailer hooked up and out the door in 5mins!!! Please recognize her for helping you brand maintain that high levelJess P.
Colorado U-Haul people are fantastic-Horrible experience in ft. Walton, Florida where mine was delivered. April charged me twice on Monday the 17th, I just got refunded today August 27! no way to deny that! Certainly, they didn't handle it correctly.JAMES P.
I love Airport Storage UHaul! They are always so polite and helpful. The trucks are immaculate. The best place to get a UHaul.Michelle C.
Customer did not leave a comment.Lawrence C.
Customer did not leave a comment.Jimmy B.
Great service. Accepted the trailer easily and did not penalize for dropping the trailer off early or at a different location.dana B.
Phenomenal! Thank you for making our move so easy. We will recommend using uhaul containers to our friends.Lisa G.
The employees at the Moving company were great!Michelle C.
Customer did not leave a comment.richard H.
Customer did not leave a comment.Alan B.
I am incredibly disappointed in the quality fo service from UHaul itself, not this location. I needed roadside assistance and spent over an hour on the phone trying to get ahold of somebody before giving up. I tried the uhaul.com/help website and never got it to work. It just sent me to the main UHaul page over and and over again and never gave me a way to request roadside assistance. I tried the live chat and got ahold of somebody who over the course of nearly 20minutes managed to write to me about 3 times (not much of a chat). The end result of the chat is that she told me to call the roadside assistance number and that she couldn't help me. This despite me explaining that the reason I contacted her in the first place was because that number wasn't working. Your â€œroadside assistanceâ€ leaves a lot to be desired. I would have gotten better roadside assistance from a blind mute squirrel. UHaul sucks and has lost my business in the future.David P.
Customer did not leave a comment.David D.
Customer did not leave a comment.terry B.
Customer did not leave a comment.Ryan C.
Customer did not leave a comment.Zoe C.
Staff were great and accommodating.Henry L.
Ashley was great!! Van was great! I'll be sending a letter to CEO about my awful experience with Heather at a different location, 9th street, where my rental began. Heather is a manager and you would think she might know something about customer service....she doesn't!!Roxanne T.
You provided ample furniture pads which was really considerate. Both drop off and delivery drivers of my U-Box were incredibly nice. Thank you!Amelia S.
Customer did not leave a comment.Robert G.
Helpful staff, prompt, easy checkout and return, plenty of stock- thank you!Christopher B.
The girls are phenomenal, I was running late and they stayed open so I was able to rent the cargo van and not have to wait until the next day. Super awesome. Thank you ladies!Nicole C.
I'm not at all with your severs on Sunday the 21st of June. First your instructions sent us to the wrong U-Haul place. then when we found out where we were suppose to be it took us over an to finally get in the truck and go to our location. I would not ever rent another truck from you on a weekend. Help people were no help at all.Edward K.
I was met outside the office at drop off location in Montrose, and check-in was promptJOSEPH H.
Wrong information about extra miles purchased. Talked into them and said if not used I would be credited.Michael G.
Customer did not leave a comment.Daniel L.
Customer did not leave a comment.rick M.
The two employees seemed to be mother and daughter. From the time I arrived until we had the trailer to leave, we had to listen to them bicker back and forth. It was very unprofessional. I will not be using airport storage again.Brandice H.
All was great!brian H.
Customer did not leave a comment.Keith J.
top notch moving services did a great job on the delivery end of thingsSean G.
Customer did not leave a comment.Doug F.
The staff acted above and beyond to get me a trick in time for my move.Kathleen T.
The location is wrong on google maps and I let them know that, but the company or location might want to make sure that google actually updated this location on their maps.Jonathan T.
Customer did not leave a comment.chris F.
Customer did not leave a comment.TRACY V.
Not a thingJackie B.
Customer service was great!Jeanine S.
Customer did not leave a comment.Avis G.
Customer did not leave a comment.Gary W.
We would like to thank U-Haul for the service and help we needed in our time of need to get my daughter, moved back home while her husband is being deployed in the Navy. Thank you againcharles M.
Customer did not leave a comment.Jerry C.
Customer did not leave a comment.SEAN R.
Excellent family run storage and vehicle rentals. You become part of the family when you walk through the door. Great place!Louis R.
Not Much. Service was very good.CLIFFORD M.
Customer did not leave a comment.JAMIE J.
Customer did not leave a comment.Joel H.
The lady there went above and beyond even helping us find the right trailer and truck after uhaul screwed it up! Also for getting us help to load a few heavy items that I could not help with because I am disabled!!! She was awesome!!!!Elizabeth W.
Very accommodating by staying 30 minutes after closing due to my stupidity of losing my car key. Thank you ladies!Keith R.
Customer did not leave a comment.mike D.
high speed internetBRENT H.
Station was kit open at 9 am as advertised. I had to call CS for support. Upon arrival after 11 am I returned for my cash deposit. I had to listen to numerous excuses about â€œno cashâ€. The female manager was tellin BBw she would have to take cash from her other storage business. I didn't really care, I just wanted my deposit. Great trailer, just horrible experience on the return.Derek M.
Customer did not leave a comment.kathy A.
All good!Yvonne G.
Customer did not leave a comment.mark G.
returned trailer on Sunday so only contact was via telephoneRobert C.
Customer did not leave a comment.Carol F.
Customer did not leave a comment.Tera W.
Uhaul is the way to go. Thank you for making my move easy. Nice, professional people working for uhaul.Gail L.
I didn't have to wait and everything was smooth both pick up and drop off.steve C.
Customer did not leave a comment.ELIZABETH M.
Customer did not leave a comment.rebecca R.
very nice , but charging me if I don't submit a review? shady.Kelly C. | Reservation
Moved in a day late (my doing) and all went smooth.lindy s. | Reservation
Very helpful staff.Dan L. | Reservation
Did not use storage unit because I was misunderstood on the free rent. She was willing to work with me but I didn't end up needing itCHRISTINA A. | Reservation
Staff was friendly and attentive.DANA H. | Reservation