It was easy to rent a truck and storageDeborah W.
Customer Reviews for AJ Quick Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.David M.
Customer did not leave a comment.JUAN V.
Customer did not leave a comment.crystal G.
Customer did not leave a comment.Corrina R.
We were told when we left Grapevine where the gas needle was and to fill it back to where it showed on the paper they gave us, so when we get to the drop off the problem started and I don't like to be used, but we got it straightened out. ThanksRonald G.
Charged me for insurance when I specifically said many times I don't not want it. Assured me it was not included. I am already on a budget and this is disappointing. Don't charge people extra without there consent .Danielle S.
Customer did not leave a comment.John M.
Customer did not leave a comment.Linda B.
Customer did not leave a comment.VICTORIA K.
The transaction was smooth. The agent was very friendly. If we needed any additional supplies or accessory rentals, this is not the place. Check what they have for rental before assuming. The tank was not full, so it was bit difficult for us to give back the vehicle with same level of fuel or close.Naidu C.
Make sure the equipment is maintained.Magdalena A.
The lady in the counter is very patient and nice. She knows a lotAtenas A.
Every thing wrnt smooth from start till finishedrosalind R.
The owner was nice enough, but when we arrived at the scheduled time of 9 AM, nobody was there. We had to wait around in the parking lot for some time before picking up our UHaul. Once we got service, there were not enough blankets to fulfill what we ordered. So, we had to get 48 instead of 60 and because of our time crunch, we ended up regretting that due to the damage it caused on some of our furniture. The truck was in decent shape, but the back was not swept or cleaned. Overall a poor experience, but we accomplished the mission.Andrew D.
First of all, uhaul screwed up our reservation. The location we originally booked was closed for the week. An agent called and told us to go to the Ave H shop. I never got a confirmation email. The owner had no record of our reservation when we went to pick up the uhaul. FRUSTRATING! Thankfully they had one available. Return check in was brutal. It took 30 mins for the guy to check us back in because the wrong truck had been logged in at checkout. The prices were wrong and had to be adjusted as well. We will not go back here. The parking lot is too small for uhauls and cars and there was one person trying to check in returns AND check out gas station customers.Colin R.
The folks, husband and wife were very helpful with the rental of the trailer. Thanks!Douglas T.
Customer did not leave a comment.Kathy G.
Only thing is I had a contract on a 5/8 trailer for Sunday Confirming the appointment but the dealer did not have any information had to rent a new trailer and pay again little upsetJames I.
The service and the vehicle were both excellentveronica B.
Basically â€œself-serviceâ€. Little or no assistance from the staff.Michael Q.
Customer did not leave a comment.pio C.
There was no jack to lift the heavy trailer and only the running lights and right turn signal worked. No brake lights and no left turn signal.Jeremy A.
Customer did not leave a comment.gayla B.
Customer did not leave a comment.AdriÃ¡n R.
You had me return the truck to.a place that added more miles cost me an extra $15 someone didn't figure the miles correct at the start not good businessmike M.
Everything was excellent.Gloria C.
The place I got the truck was it real good person in charge to pair of everything and have to worry about anyting great jobJoe C.
Quick and easy no long waitdeborah W.
Great guys at this location, friendly and courteous, will definitely recommend this place to anyone who desires thier service!👌VINCENT O.
Customer service was amazing, fast and convenient!Monique W.
Keep doing what you are doingbobby L.
I arrived on time and started following the mobile pick up prompts. When I got to the step where I needed to get the keys, I approached the man at the counter and was met with open hostility. He chastised me for not getting with him as soon as I arrived. When I explained that I was following the prompts online he dismissed me as if I was a child or speaking nonsense. I wanted to take a moment to explain how the online system worked from my perspective, but figured that was not my place, and it wouldn't help his attitude anyway. He shoved the key at me and told me to take it and I left quickly to just move forward with my day. When I entered the truck I could not believe the condition inside. I was not expecting a luxury experience. You get what you pay for. I was expecting to be able to use the equipment without extensive effort. Every surface on the inside cab was covered in dirt and grime or dried, caked on food. There was limited visibility through the windshield and the mirrors were almost useless because all the glass surfaces were coated in either dead bugs or what I assume was dried dirty rain water. I was shocked with COVID still being an issue that there is not any kind of cleaning procedure or inspection done by the location. After interacting with the pick up location representative, I understand if the procedure was not followed. I cleaned the glass then started to clean the inside cab and realized- I didn't receive the dolly or furniture pads that I reserved. Based on the interaction I had with the representative and the condition of the truck, I could see why my order wasn't completed accurately. I could have checked for the rented items before I left, but I wanted to leave as soon as possible. I imagine the pick up location has a record of the reservation and had the items on-hand. I called U-haul customer service and after about 45 minutes of waiting (I was cleaning the cab of the truck this entire time) they refunded the fees for the dolly and furniture pads that I never received. Initially they asked if I wanted to return to the location to pickup the items, but I let them know I did not want to return to that location ever again. To top it off, I spent about an hour driving around and about $75 buying moving blankets and borrowing a dolly. That put me over the miles for rental and I paid for the overage. I don't need or want anything. I do suggest a review of this pick up location and maybe an evaluation of their partnership/agreement if this happens often.James R.
The inside of the truck smelled and was dirty. The storage part of the truck had not been swept out. The gas was left on 1/8 of a tank and I had a 40 mile range before I ran out of gas.royal A.
We tried returning the truck on Sunday July 25th but because the store never opened, we had to return it on Monday July 26th and we were charged for that day. I'll never rent another uhaul, I already spoke with corporate and she said I wouldn't be charged but I just received my bill and was charged anyways! Go figure!!!RANDY W.
Customer did not leave a comment.Kyle A.
Customer did not leave a comment.Dimas A.
Confirm the mileage and fuel level. I picked up the vehicle at 1/4 and didn't receive the contract in my email until after I left the location. When I went to return it, I was told fuel level was incorrect and to refer to email. I made the mistake of trusting the clerk and the system and didn't take a picture. I would rate zero stars if I could.Maria S.
Make it to wear you dont have to use a credit card to rent so you dont charge people extra for the rental.Mikaella B.
Customer did not leave a comment.BARRY WAYNE N.
Customer did not leave a comment.Ryan S.
Customer did not leave a comment.Sammy P.
There was a homeless man sleeping inside the truck. I was glad to do the inspection because he could have gotten hurt if I drove offMICHAEL N.
Customer did not leave a comment.Ramon P.
Customer did not leave a comment.jose P.
Customer did not leave a comment.Adolfo C.
Customer did not leave a comment.FAWAZ A.
Customer did not leave a comment.JOSE LEOPOLDO P.
Customer did not leave a comment.JONATHAN S.
Customer service was excellent!! No problem!! Easy pick up and drop offsandra A.
Homeless person in the back of truck. Smelled like pee. Man didn't want to honor my rental. The location is very sketchy and dangerousRegina R.
The gentlemen who took care of my needs were very respectful and pleasant. Very happy and pleased with serviceveronica B.
Make the customer experience a smoother and more attentive to your needs and focus on you not all the other customers. Be personable and hospitality to the customer.pete R.
not the safest place available. Staff was friendly but location os in a bad neighborhood.James G.