Customer did not leave a comment.hector A.
Customer Reviews for AJ Salvage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was given a different truck than what I booked, and then found a used needle under the passenger seat.Rowan S.
Customer did not leave a comment.Stephen V.
Customer did not leave a comment.LILLIAN C.
Customer did not leave a comment.Genesiah F.
The u haul was partly full of snow and ice frozen to the floor as the back sliding door had been left open, probably dropped off that way the night before. However, that was not a problem for me just a little effort to clean it out and it performed excellently to Williston and I appreciated the ability to drop It off there. It accomplished what I needed at a reasonable cost. And the staff at both terminals were efficient and friendly. Thank you.Doug P.
Customer did not leave a comment.tammy M.
Customer did not leave a comment.CHRISTOPHER T.
Customer did not leave a comment.LARRY W.
Awesome serviceRAJDEEP S.
While the conditions of the pick-up location and U-Haul themselves were fine, I had an awful experience with this company when my U-Haul got a flat tire the morning of my move. I had to jump through hoops to get anyone to help me; even roadside assistance said they couldn't help me. Isn't that their job? Once I finally got in contact with the U-Haul manager, I started to get some answers as to how to get this tire repaired. Then they didn't come to fix the tire until 7pm that night and gave me no notice regarding when they would be coming or how late they would be. I didn't even have contact information for anyone involved to be able to follow-up on the status of this situation. I would have completely missed my moving day if I had waited for them to show up. Very displeased with the entire situation. Roadside assistance is extremely unhelpful. There needs to be a better service in place for when there are issues with the U-Haul and the pick-up location is CLOSED the entire weekend.Dale B.
Staff was extremely friendly on a windy day!Davin C.
Customer did not leave a comment.BRENT F.
Customer did not leave a comment.mark P.
While it was a fine location, I had issues with the padlock at the back of the truck. The letters were nearly frozen shut, and I spent a good 30 minutes out in the cold trying to thaw it so I could use it. I recommend that UHAUL purchase better locks more suited to the cold. Also, I recommend that ALL trucks be left with a full tank. My truck only had a quarter tank in it, which is hard to work with when you're driving around the city, and all trucks that I've used before were left with full tanks so it's easier to work with when you begin using the truck.Bryce B.
Very well doneaustin W.
Two small inconveniences; 1. The tongue was frozen into the snow bank and had to be cleaned out before it would go onto the ball. 2. One tire was very soft. Otherwise an excellent experience.RODNEY L.
Male staff was rude, made me feel uncomfortable. Trailer was dirty. Yard was disorganized and sketchy looking.Dawn T.
Nothing keep up the good workALEXANDRA G.
Service was pleasant and brightened up my move. Very happy with my experience, didn't get charged a big extra fee even though I forgot about filling the gas back up (I'm so sorry about that!). Thank you so much!Sophie D.
Staff very helpful. They accomodated my needs on short notice. I will definitely use their services again.Leonard G.
interior was not clean. major crumbs in cupholder and sugar or something in arm rest.Shannon P.
Have to know how to hook up yourself as is a self serve locationBrian B.
Very helpful and friendly staff. We were in a bind and they made everything nice and easy for us.Tanya G.
Customer did not leave a comment.Teri H.
I never got the money back from the deposit fee.ANTHONY C.
Truck was dirty and dented, location had no street lights. Additionally, this was not the truck I reserved nor the location I chose.Jason P.
It's all good, no improvement needed, thank you very much for the service!!karen B.
Having great customer service makes everything go smoothly and AJ Salvage has top notch service. Honestly the best experience I've had with U-HAUL. Company's amazing, don't ever change!!!VANESSA G.
On line I ordered a 6x12 UTILITY trailer and when I arrived I was given 6x12 ENCLOSED. I reserved to pick up 12 ft fence posts. About an extra hour of work to load. Not impressed.FRED H.
Customer did not leave a comment.Loral D.
Tremendous and friendly staff who walked us through the process. Thank youdavid G.
Karen was friendly and helpfulBonnie S.
Customer did not leave a comment.Daniel O.
Make sure washer fluid is full.Melanie M.
If a customer does not select a coverage on his original reservation. Please do not include it without his permission.EDGAR P.
It's had with covid , couldn't go insidetom R.
Customer did not leave a comment.martin A.
No improvement comments. The Covid protocols at the pick-up were very much appreciated and everything went smoothly. I also liked the use of digital medium for accepting the pic of the drivers licence. Thanks again.GREGORY G.
Locks that are easier to unlock. And the mobile app, which is horrible to use!Jonayed Nafis H.
Check the overall condition of the trucks being used.galyna K.
Customer did not leave a comment.STEVEN I.
Have more 15 and 20 foot trucks available.Sharissa H.
Check all the tires on your vehiclesJACOBUS J.
Customer did not leave a comment.karen S.
Customer did not leave a comment.Scott M.
It would help if the branch didn't make me go through the whole reservation process although I made an online reservation. Also if they wouldn't keep trying to add more charges by selecting additions I didn't include in my online reservation. and if they clean the equipment. The van I got smelled like it was used to move huge amount of animal droppings and as it was the only one available I had to drive with the windows open all the time.Ahmed F.
Customer did not leave a comment.Ahmed F.
Mobile pickup was tedious, and had difficulty uploading images (not sure if it ever did). I tried using the app thinking it would be better, but I think it was actually worse than using the web browser version. Location was ok, but trucks parked along street instead of in a lot. As such it was just not an overall great user experience. Truck was clean enough.Kris T.
Customer did not leave a comment.YUSUF F.
I was guaranteed a uhaul for 3 days and I only got to use it 18 hrs wow complete bs if you ask meBRANT D.
Customer did not leave a comment.VLADYSLAV F.
Excellent! Keep up the great work!LONNY S.
Customer service and empathyCourtney L.
The overall online experience was a disaster. It took over 40 minutes to get my truck. It took three tries tries to get my code. I would much rather prefer to walk in to an office and do the physical paperworkJoe W.
Nothing at all.collin A.
Nothing. But not happy that I had to pay for both days when my plans changed and got charged for the whole weekendJASON S.
Customer did not leave a comment.Hunter S.
The rep was excellent to deal with, very helpfulKelly W.
I got the vehicle with 3/8 gas. i returned it 1/4 , they declared that I returned with 3/8. They sid they will give credit but didn't appear for my last bill. Gas robber.EDWIN M.
We were allowed to pickup the truck the nite before that was very very helpful.... however: 1 We ordered packing blankets and a utility dolly and those weren't provided. We were not told at time of pickup they were not available. We could have made other arrangements. 2. The truck had no A|C from the moment of pickup - June30 hottest day -extremely uncomfortable. We should get $$ returned for the equipment not being operational. Rented many times - worst experience at worst possible time.DALE W.
Customer did not leave a comment.Riley H.
Customer did not leave a comment.Deborah M.
Customer did not leave a comment.Wayne F.
The online/mobile pickup system didn't seem to work properly but staff at the pickup location were super helpful and got us on the road right away. While we were loading, got a message from dispatch that the drop-off location in our home town was not available, but they set us up with extra time and mileage to make up for the inconvenience. Front end people were excellent. The online system needs a bit of work. Requested photos would not upload, and the credit card transaction did not add the local tax, and had to be added in a separate transaction. These should be relatively minor fixes but would improve the experience a lot.Stephen J.
Customer did not leave a comment.WALLY F.
Customer did not leave a comment.Aaron L.
I wasn't allowed indoors due to Covid restrictions so my comments on the location only reflect what I could see from outside. Paved parking is great but the parking lot is pretty small and shared by staff; they had to get somebody to move their vehicle before I could hook up to the rental trailer. Fortunately the trailer i rented is light enough to move by hand or hookups would have been really challenging and returns as well.Scott M.
I am a long time customer. The main concern in the past was availability(I had to travel 700km to get an available trailer once and 200 km another time. In the past including those above I had to repair three tires at my expense. Replace a back door locking latch and replace a totally wrecked wiring system that erupted in flames when I went.back to check the stability of the hitch and trailer status. Some trailers where booked in Prince Albert. So though I appreciate having the units available they definitely were not in proper condition. AJ was very good in helping repair the trailer I had to get from out of town though which had the broken latch so thanks to them. Lloydlloyd S.
Customer did not leave a comment.Mariam M.
I couldn't return the key to the lock compartment attached to the fence. They were both locked and in use. I couldn't get through to 1800gouhaul. I called to the Miller location. Spoke with jolene. She said leave it in the back of U-Haul with the padlock that I used to get in it at the start.JJ F.
Customer did not leave a comment.Joilene W.
Staff person was very helpful and accommodating. Everything went smoothly and the unit was just what we needed. Online check in was efficient and we were able to confirm we had the correct hitch capacity prior to pick up.Carl K.
Customer did not leave a comment.annie B.
Great customer serviceMichael K.
Customer did not leave a comment.Murray S.
Do not charge extra fees and tell the customer it is for taxes which were not paid through the online booking.Greg G.
Customer did not leave a comment.CHELSEA W.
I was charged twice, once at pickup and once at return. I'm not paying $300 for a truckCaspar S.
Great service at this locationBill S.
Customer did not leave a comment.Gunnar J.
I have rent a van with dolly, but unfortunately the dolly wasn't in the van and they charged me for dolly.Fazal M.
I had basically no contact. Couldn't go in the building had to call. Attendent came took the keys and thats it. Yes it was quick but not great customer aervice in my opinion even with the pandemic restrictions in place it could have been better.Janice J.
Have vehicle cleaned properly was very dirty inside cab and inside box aswell as outside of truck needed cleaning. Also was charged extra $10.00 for safe move when I did my online rental it said safemove was only $30.00 i am very disappointed with this considering we do not have alot of money being on social assistance. Overall tho was very easy to book the truck and return the truck aswell. Was so glad we did not have to have a credit card to rent this truck. May use again but hope we get a cleaner vehicle next time.James Z.
Customer did not leave a comment.Randy J.
Maintenance on vehicle was lacking. Two different styles of wiper blades. No windshield washer fluid. Rear passenger side tire sensor was on. That sensor to let you know if you are driving "green" or not for best gas mileage as broken. Not sure it is always suppose to go into tow/haul mode everytime you start the vehicle. Overall be nice if it was actually maintainedtroy C.
Please make sure customers know the address, the Google maps location is incorrect and caused some confusion.Tamra W.
Customer did not leave a comment.Bill S.
Customer did not leave a comment.Dhaka B.
Customer did not leave a comment.GARY P.
Appreciated the prompt friendly service and clean equipment! Truck was I good working condition and made a hard day easier. Thank you.Eric S.
Filthy vehicle, drove very rough, accessing the key was next to impossible as the lock was corroded and I had to use a screwdriver to move the letters, took me 30 minutes to get in , working outside in freezing temperatures and the app did dot work for me, had to access haul thru web browser, 8 calls to customer serviceLaura W.
Trailer was clean inside. Very dirty outside. Did not want too, but had to touch back door to open it. Bearing grease spray all 9ver hubs. Not sure if hub where going to make the journey and back. Safety chain "S" broken. Self loading of trailers are far too heavy for the customer to do. This location is extremely small, too small. Trucks lining up and down the street. I have been a Uhaul customer for a few years now and this was one of the worse experiences. I will be back as one bad experience does not reflect all the other experiences.Jim M.
It was a very smooth and quick process, especially with using just your cell phone, it works really well.REBECCA F.
Customer did not leave a comment.arnold N.
There was almost no fuel in the truck when I picked it up and the website isn't compatible with Firefox so it took me twenty minutes to get the truck and then I had to go put of my way in a 26' long truck to get fuel before loading, which put me an hour behindJacob G.
First off, booked truck for a Saturday. Problem #1, location is closed Saturday, U-Haul call centre says hey, no problem, pick up Friday and it's yours all day Saturday at no extra cost. Drop unit Saturday night, piece of crap website to process return means I "return" truck Sunday afternoon, charge an extra day. OK. Truck is as dirty at dropoff as when picked up, so hey add $25 for "cleaning". Oh, when picked up, the web checkin has a photo of a broken mirror but none of the smashed in right front corner of the van body, so maybe the aforementioned POS web check in let me add those photos, or maybe it didn't. At least they're time stamped in my phone. The overview would be that you should rent from a location that's open on the return date, so you don't get charged a bunch extra. That and U-Haul should really improve their website.Steven P.
Trailer was ready to go. Customer service was very good.Jared B.
Customer did not leave a comment.Shaun R.