Customer Reviews for AJ Sunoco
(U-Haul Neighborhood Dealer)

1,279 reviews

320 Washington St   Barre, VT 05641

(802) 476-9737

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(802) 476-9737

320 Washington St
Barre, VT 05641

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No problem with the site but I heard the 2 customers ahead of me having trouble getting the trucks they had reserved through U-Haul's on-line reservation service. I called the site directly for my reservation and I will be sure to do that in the future. It seems much more reliable!

judi J. 
Rating:
1.0

The email pick up and drop off links are HORRIBLE! They are confusing and it doesn't work. It wasn't just me, there was another person picking up and he couldn't get it to work. THANK YOU to the guy working at AJ's who helped both of us out and was late to an event. The drop off wasn't any better, it wouldn't let me upload the mileage and gas reading. I will never do a remote pick up for a uhaul EVER. I may not deal with UHAUL ever.

Brenda M. 
Rating:
3.0

Sunoco uhaul rental Washington st barre Vt, owner older man at desk very grumpy, bad morning I guess. Uhaul had a terrible shimmy, shake in front end got pretty violent at interstate speeds.

Corey B. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
5.0

Customer did not leave a comment.

Caroline H. 
Rating:
5.0

Smooth ride, nice people, affordable rates

Scott H. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
2.0

I did not select this location, but was forced to go there for equipment. It was 40 miles one-way out of the way. That's 80 additional miles on contract.

Scott P. 
Rating:
5.0

Fast process in picking up and returning the rental.

Paul V. 
Rating:
5.0

Really thinks about the customer! Will use again for hauling and antique shopping

Samantha R. 
Rating:
5.0

Very helpfull!!

Henrietta J. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

This is a well managed UHAUL location; if the manager is given the time he will make the arrangements for anything offered through UHAUL! I was very impressed with the location and his ability to make me, the customer, his main priority!

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Meredith E. 
Rating:
2.0

My pickup and return were this past Sunday. So I used the option to use the smartphone pickup process., My cell reception there was not good enough to get through all the steps of the pickup process. So I called U-Haul customer service. My wait time to speak to someone was over an hour. This was very frustrating. Same thing for the return. Unable to complete the process and another long wait to speak to someone to help. Please figure out to make this work for this location.

David L. 
Rating:
5.0

Customer did not leave a comment.

Jan C. 
Rating:
3.0

Dropped on a Sunday they were closed called them on Monday to make sure everything was ok he said he checked it in

joseph J. 
Rating:
5.0

To educate all uhaul employees (not this location). I was told I could split my payment using 2 cards, however that is not true. The folks at AJ's went out of their way to help me. But the people on the phone gave me differing answers. Very frustrating and embarrassing when trying to pick up the truck. Also very frustrating that I had to drive 70 out of my way one way to pick up the truck and trailer. This resulted in an additional $121 cost because I went over mikes.

michelle L. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

This location was excellent. However, before finding this rental we had a terrible experience with U-Haul. Our original reservation was changed to a different location, but when we went to pick up the van, we discovered that the agent failed to change the location in the record. The automated system did not work because we were at the “wrong” location. After waiting for 45 minutes on hold for customer service, the agent hung up on us and never called back. We tried to call back but the hold time was over an hour. We went home with no van. Horrible customer service for the automated truck rental. People are sitting in empty parking lots waiting for help that never comes. Really not ok.

Lisa C. 
Rating:
5.0

I really like this location and the owners of this U-Haul location.

Martin L. 
Rating:
4.0

Customer did not leave a comment.

Matthew B. 
Rating:
4.0

Customer did not leave a comment.

Margo D. 
Rating:
2.0

Customer did not leave a comment.

beth H. 
Rating:
5.0

Reasonably priced

Paul M. 
Rating:
5.0

Lovely and knowledgeable couple .

Beth C. 
Rating:
5.0

Customer did not leave a comment.

Lori V. 
Rating:
5.0

service could not be better

William C. 
Rating:
5.0

Very informative and helpful

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

I have a local U-Haul dealer here in Montpelier but we have a great repor with AJ's in Bare and try to use them everytime we can.

gregory P. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Have more 20' trucks available!

shanon S. 
Rating:
4.0

The truck was really dirty and there were cigarette burns on the rubber of the window. I cleaned the best I could but It wasn't my mess. I rent from uhaul frequently so I don't want the dirty truck to be on my name.

Brandie C. 
Rating:
3.0

Customer did not leave a comment.

Braedon V. 
Rating:
4.0

The service provider was very nice, and helped me out a lot, during what can be a very difficult time.

Peter J. 
Rating:
5.0

The people running the Uhaul rental were very accommodating and helpful. I will go to them again when I need a trailer.

patricia W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

Folks were kind, flexible, and professional!

shawn B. 
Rating:
5.0

Customer did not leave a comment.

Michelle Z. 
Rating:
5.0

Nice job AJ's!

Ian A. 
Rating:
5.0

The truck cab was dirty and there was water in the armrest handhold - it was almost full - seems like the windows had been left down during a rainstorm. I was in a hurry and the place was busy, so I didn't have time to deal with it at the moment. But, overall, this location was great. No issues. I do have issues with U-Haul overall, however, if anyone would care to contact me about those.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

taylor P. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
3.0

There where holes in the side of the roof. I drove through some thunder storms and the roof leaked. Some of my stereo equipment got wet as well as some boxes that expensive painting where in. I need to examine the contents to check for damage but can't do that until we get a new house which could be a while.

michael W. 
Rating:
5.0

Brand new 6X12 trailer. Very nice and clean.

Ian A. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

RONALD T. 
Rating:
4.0

Customer did not leave a comment.

Justin J. 
Rating:
5.0

Customer did not leave a comment.

Julia S. 
Rating:
5.0

Customer did not leave a comment.

Kyle L. 
Rating:
5.0

Everything went smoothly. The more the customer can fill out their rental form, the better.

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

Kathy P. 
Rating:
5.0

filling out the forms online was easy and and finishing up at the location made it quicker and a return for the equipment was fast and easy too

alvin B. 
Rating:
5.0

The back door of yhe truck would not close. Had to strap everything in to insure it would not fall out

Wayne E. 
Rating:
5.0

The husband and wife that own AJ Sunoco/uhaul location are the friendliest people I've ever had at any uhaul locations I've rented from over the last 35 years.

Bob H. 
Rating:
1.0

Forced me to buy insurance when I had an option to declinewhen I reserved the rental.

Josh F. 
Rating:
3.0

I returned the truck a day earlier than planned but didn't receive any money back. Other than that the truck was really good.

michael W. 
Rating:
5.0

Customer did not leave a comment.

Ayman H. 
Rating:
5.0

Customer did not leave a comment.

Briana D. 
Rating:
5.0

the folks were very nice to work with, and helped to get us on our way as quickly as possible, we thank them for the hard work they do

Todd D. 
Rating:
5.0

Customer did not leave a comment.

Wayne E. 
Rating:
5.0

Armand was great. Top notch service. Will highly recommend!

JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

Keven M. 
Rating:
5.0

A J Sunoco folks were friendly and knowledgable and helpful

Bill H. 
Rating:
5.0

Friendly, knowledgeable, very easy and convenient pick up and return. Van in excellent condition and clean. I'm a very happy, grateful customer. Thank you!

Lucinda G. 
Rating:
5.0

Customer did not leave a comment.

AMBER R. 
Rating:
2.0

They didn't have the 24 blankets I reserved, only 12. The drivers windshield wiper fell off the first swipe of the window. There was no mounting tab in the blade. Instead of owning these mistakes he blamed Uhaul.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

vincent S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

Marcus T. 
Rating:
5.0

You made the whole process smooth and easy. Thank you.

Karen M. 
Rating:
5.0

No complaints. Very knowledgeable folks.

JONATHAN W. 
Rating:
5.0

Great customer service! No issues continue providing the services and customer support you have in place.

carol S. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

Gordon M. 
Rating:
3.0

Update the phone program so it's easier to do and make it better than waiting over 2 hours for the owner to get there but luckily his son got there first and made it able for me to go inside and warm up before the higher up guy did the rest of the job so I was able to drive away in the van.

John V. 
Rating:
4.0

Customer did not leave a comment.

richard B. 
Rating:
5.0

I have no criticism of the Barre location or service. I am significantly frustrated by my overall experience with U-Haul which I will detail in a letter. I had arranged, carefully and with input from U-Haul to pick up a truck in Burlington. I was told the day before it was not available. U-Haul's answering message says "we want to keep our promises." I'm afraid that is far from the truth.

lee W. 
Rating:
5.0

Only issue we had was self inflicted because I was using a cashapp card. The folks that run the place were super funny and very nice. I would say they went above and beyond in helping me. These needs to be people like them in this world.

Carl T. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Ellen Parent H. 
Rating:
4.0

AJ is a great guy and was a pleasure to work with.

Philip G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

MAX C. 
Rating:
5.0

2nd rental from this location-great service, plus can refuel on-site at return.

Lisa O. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
3.0

Customer did not leave a comment.

Stefan G. 
Rating:
5.0

When we had an issue, they took care of it quickly.

gregory P. 
Rating:
5.0

The gentleman who helped us went above and beyond to get us on our way well set up. He had to dig the trailer out of ice, make sure the brake was working, clean the electrical contacts on our car, etc. He was terrific.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Really easy to use and great people

Vincent Y. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHCARROLL M. 
No reviews have been submitted for this location.

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