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Gilbert S
Customer Reviews for Al Rons
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Literally at someone’s house, no cell service there to complete online drop off which is extremely difficult and time consuming. I wouldn’t recommend U-Haul to a friend.
Norman GDrop off was smooth and easy. Steve was nice and friendly at time of return. Easy transaction
Daniel DNobody was there to accept the trailer and when I call the number of the drop location I got the answering machine and nobody called me back after I left a message.
Jose MI had an EXCELLENT experience
billy bSteve is awesome and very customer friendly. I highly recommend using him as your uhaul contact. Very responsive to any and all questions
brett bThis is our 2nd rental from uhaul and it has been a pleasure both times.
Jennine SAwesome service thank you very much!
JOSHUA LThis has been the worse experience I’ve ever had with uhaul. I would recommend PENSKE to anyone that is in need to do some moving. Not only did the truck overheat and had to sit for an extra day, when I went to return it, they were having internal issues. The trucks are poorly serviced, the website states .59-.99 per mile that is a lie, they charge 1.99 per mile, the manager that called from 856-577-8344 told me that he was the only person to speak with and refused to give me his superior. He failed to hear concerns and clearly didn’t look at the notes from 8 calls I previously made, jumped to his own conclusion. What was supposed to be an $85 trip, turned into $381. This is a terrible company to rent from. Save your money and your time. I will never rent from this company again.
DONNALLIECE EAlthough its nice to order online...its always better to interact with staff when you reach at a location to pick up truck
Garcia HExcellent
Anthony BFantastic customer service
Pleashette AMake sure all persons involved on the account are on the same page. This will prevent confusion , over charging and better communication.
LETITIA PSteve had fantastic customer service and went out of his way to help us out for our move. He provided us with an extra day to pick up the truck and additional mileage for the long travel distance. He was great!
Joseph GSteve was very helpful and great to work with.
Ralph PNothing to say. Overall was bad
Naji FThanks ft the great service
Jermey MGreat people very Helpful Thanks
emily fGreat place to rent A truck From Thanks For all your help Even warmed up truck for me !!!!!!!!!!
UPS DThank You for the Service
brian sWind shield wipers very squeeky
robert bThank you Steve went out of his way to make my drop off easy !!!
Latoyat TSuper easy drop off location
Clarence MSimply the Best experience I ever got from any U-Haul rental location !!!! Warmed My truck up on a cold day!!! Helped me With Moving boxes From My van!!!! Steve is the Man @ AL-RON'S U-Haul
brian sThanks A bunch for all your Help
brian sAwesome Service
ben cVery good Service.
oliver tThank you
joyce mOwner was rude and dismissed me telling me to leave keys in the visor and vehicle unlocked over night in front of his business.. Very unprofessional.
Jennifer B5th Time Renting From This Dealer Excellent customer service !!!
art pThanks For the Great Service
jeane bTrailer was ready, the owner helped me hook it up and answered all of my questions.
Diane KDid a wonderful Job helping me On a rental Thanks
dave gThank you for the Excellent service ...
amrmed aGreat Dealer
margaret eThere was nothing wrong with the location itself, just that we were not able to pick up the vehicle at a uhaul location that was much closer to us
david fVery Helpful Thanks for all your help
don tThanks!
MICHAEL DPlace was closed when I dropped off the truck. It was a little shack on the side of the road. Had to park the truck on the side of the road also.
Joseph VGreat experience Excellent service
Brian HNothing. Location was convenient and the managers/owners were great. They were very helpful and accommodating.
Lia CI was asked to go out of my way to drop the truck at a different (inconvenient) location then scheduled and then I was called & asked why I never returned the truck when I returned it same day and then was charged extra money & have the harassment of trying to get reimbursed
Eina LNothing
dan gSteve (the owner) was very professional and understanding. He made the process easy and effortless. I will definitely rent through them again. Overall provided great service
Myrlande TEverything was super. Steve went out of his way to make sure we had a great experience
NICK SWarmed up the truck for me prior to my arrival on such a cold day!
Tsz YAwesome U-Haul Dealership I will rent again & Again From Them AL-RON'S is the best !!!
SURGE RVery smooth rental In & Out 5 min
DAVE GGreat U-Haul dealer
ROBERTO FGreat experience !!! They went out of there way for me !! Coming in @ 3:30 on a Sunday, When they were closed... I can't express how much I appreciate all that This u haul dealer did for me .... God bless take care
DORIENA PExcellent customer service!!! This Guy went out of his way to help me with My rental ....
david oVery Helpful Fast service Thank you for your help :~)
John FRude and used a lot of profanity in front of me while on the phone with U-haul because apparently the truck was double booked. How was that my problem? Did not handle the situation appropriately in front of me and if anything made me feel really uncomfortable regarding my need of the truck...that I was 2 seconds from walking out. I also tried to call and ask a question regarding the truck an hour later and the guy basically rushed me off the phone, OBVIOUSLY annoyed and told me to just call 1-800-Uhaul. This was my first time renting from U-Haul, and would not recommend renting through this guy as this left a terrible impression on me. I only had to go to this guy bc that was where my reservation/pick up was. Someone teach this man proper ways to handle situations of double booking and etiquette and to refrain from using the f-bomb repeatedly in front of me. Also, his printer was broken so I walked out of there without any paperwork/receipt. How professional.
Leah FExcellent customer service
james gGreat customer service
todd mGreat Place to rent equipment Fast friendly Service
Antonio LSuper great Dealer Very friendly
HOLLAND AVery Nice Dealership Very easy to deal with I was In & Out fast Thanks
Elizabeth HService was lighting fast In and out in a flash I will see you again soon for another rental. Thanks so much
daniel mVery happy with excellent service Thanks Al-Rons
jacob kGreat U-Haul dealer Great customer service I was in & Out in a flash ....... This was My 5 time renting a truck From AL-Ron's Thanks for taking care of My Family & I ...........
Michele PUhaul was extremely difficult to work with in my last rental. I set a preferred pick up location and did not hear anything, so I went to that location in the morning, only to be told they did not have a vehicle for me and no one from the other location had bothered to call me with a time or date. I had to drive 30 minutes to the other location only to be yelled at by the owner for coming early. He had never called me or given me a time and acknowledged that. I was unaware where I was supposed to go, and it was an extreme inconvenience. I was late for where I was supposed to be that day.
Rose DVery good Service Super nice Super fast
Linda MExcellent customer service !!!! Very Helpful !! Super fast service I suggest anybody looking to rent a U-Haul Go to AL-RON'S
STEVE WEasy to deal with Very friendly
Jose LExcellent service. The owner helped me in making the right decision in choosing the right equipment for the job . Very professional .
Orvel CThey go the extra mile to make the customer happy. I have rented from them multiple times.
Christopher JVendor was awesome. Very polite, and eager to assist with simple advice to make my move easier. I would eagerly recomend anybody to him!
chris bVery Good Service
JOHN MI Just wanted to say Thanks For all your Help You guys are the Nicest U haul dealers I have ever Met
YULIA HVery Happy with this Drop off location See You soon for My next U haul rental Great Job On the return
Gregory BI am very Happy I went with U haul Drop off location was so Helpful, & Friendly I just moved Here I will use AL-RON'S for all my U haul needs Thanks Again
Gregory BSuper nice, super Fast service. I Wish every retail establishment was as professional as AL-RON'S
DIANE DGave me excellent customer service
KISHA C