Customer Reviews for Ala Stor Self Storage
(U-Haul Neighborhood Dealer)

446 reviews

145 Eastdale Rd S   Montgomery, AL 36117

(334) 288-3852

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 11 am
  • Sun: Closed

Services at this Location:

Contact Us

(334) 288-3852

145 Eastdale Rd S
Montgomery, AL 36117

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Antonio R. 
Rating:
5.0

I had a wonderful experience at the location where I picked up my truck. I would definitely recommend U-Haul to everyone

Cynthia S. 
Rating:
5.0

Everything was great! They are so nice! I love renting from them!

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

DEWANZO B. 
Rating:
2.0

The truck was filthy!!!!!! Germs everywhere.. I could see the covid before I even got in..Everything needs to be cleaned and sanitized in need of a serious detailing..

TIFFANY D. 
Rating:
5.0

Customer did not leave a comment.

LASHONDA S. 
Rating:
5.0

Customer did not leave a comment.

WEERAPHON K. 
Rating:
5.0

Remain the same being considerate.

JONETTA D. 
Rating:
5.0

Very friendly couple

Louis B. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
5.0

Miss Cecilia is doing an amazing job at running this location. We enjoyed pleasant conversations and she was extremely nice and bid me farewell with a friendly hug. Keep up the great work!

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN P. 
Rating:
5.0

Customer did not leave a comment.

VINCENT W. 
Rating:
5.0

Customer did not leave a comment.

WANDA M. 
Rating:
5.0

Customer did not leave a comment.

CHEKITA M. 
Rating:
1.0

Very poor customer service and false information. I ask that customer service call me to discuss my charges. I have attempted several times but can not get through. Karey 470-488-6221

karey W. 
Rating:
5.0

Customer did not leave a comment.

Derrick W. 
Rating:
5.0

Customer did not leave a comment.

TONY B. 
Rating:
3.0

I started at Woodmere, told the person who answer I wanted a ten foot truck , pads, one way to Birmingham for Saturday 10th and to pickup at 8 AM. .He took my info and credit card. Well Friday get message to pickup a 26 foot at 12noon at another location. So call customer service,( stayed on hold for 30 minutes), they transferred me to dispatch. They set me up Easydale Rd location with a 15 foot with no pads for 10 AM.with a drop off point 25 to 30 minutes away from where I had to go. I took it but call the Brookwood location in Birmingham ( 3 miles from my destination). Take it there little after 4 PM, take key and paper work inside and told the lady be hind the counter that I filled it up. She said just leave the key. I left the key and paper on the counter. She was to busy on the phone telling someone " I told you I would pick it up on the way home" I heard her say. I will properly use another service next time.

forrest I. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Excellent customer service at this location

Tara E. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

ALTHEA C. 
Rating:
5.0

Customer did not leave a comment.

HANNAH W. 
Rating:
5.0

Customer did not leave a comment.

Talishia J. 
Rating:
4.0

Customer did not leave a comment.

larry A. 
Rating:
5.0

Agent went over and beyond in helping my husband and I. She was very friendly and patient with us. I will definitely be back.

NAOMI S. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

LILIA B. 
Rating:
5.0

Customer did not leave a comment.

NATHAN T. 
Rating:
5.0

The staff was awesome

Jasmine M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

latoya R. 
Rating:
5.0

THE OWNER IS SO NICE I LOVE HER! SHE HELPED AND WENT OVER AND BEYOND!

CHRISTINA B. 
Rating:
5.0

Customer did not leave a comment.

Maggie V. 
Rating:
5.0

The customer service lady was amazing and helped so much. I would definitely recommend to a friend

Daijanae C. 
Rating:
3.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Nothing at all! Mrs. Cecelia Ryals and Mr. Ryals are gems. So sweet, down to earth, yet very professional. Mrs. Ryals even showed me how to get up in and out of the truck easily with my back issues! I will always use this location from now on as long as you have people like Mr. and Mrs. Ryals running it!

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Gloria A. 
Rating:
5.0

Customer did not leave a comment.

Tony M. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

The owner was such a sweet person. She was very helpful.

Ritchie B. 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

kevin L. 
Rating:
5.0

Keep up the good work

Ashley J. 
Rating:
5.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

Everything was great ! Best experience I ever had with uhaul

Kezia M. 
Rating:
5.0

Customer did not leave a comment.

nathaniel S. 
Rating:
5.0

Thanks for the Great Services 😊

sharon M. 
Rating:
5.0

Not a thing best service from uhaul I have ever experienced. They will probab6be the only one I use for now on. Great service and with a pleasing smile

Jacqueline M. 
Rating:
5.0

Customer did not leave a comment.

RAMONA H. 
Rating:
5.0

Everything was fine

DARRYLE S. 
Rating:
1.0

Clean the vehicle inside and remove what others left in it. Customer service was horrible.

Anjiquita M. 
Rating:
5.0

Sicilia made it super simple and seamless. Great experience!

Mark C. 
Rating:
5.0

Nothing .. Everything including the service was just perfect!

Arleathia D. 
Rating:
5.0

Customer did not leave a comment.

Tamarcus V. 
Rating:
5.0

Continue to use kind, courteous, and experienced people. I highly recommend this location. The service was simple and easy to follow instructions.

odessa S. 
Rating:
5.0

Customer did not leave a comment.

Asa W. 
Rating:
5.0

She was so sweet and nice!

Khalilah H. 
Rating:
5.0

Mrs. Ryals was very nice, accommodating, and explained everything very well. I will go out of my way to use this location again.

Kelly P. 
Rating:
3.0

The person renting the uhaul at this location was extremely nice and helpful. She went above and beyond to make sure me renting from uhaul was a great experience.

GREGORY F. 
Rating:
5.0

Great customer service!!

MARCUS S. 
Rating:
5.0

U-Haul made a tough chore easier. The folks at pick up were super helpful and friendly. The truck was easy to drive and manage. Drop off was a piece of cake. Even though it was after hours, the key drop off was 1-2-3!! Thanks a million

AUTUMN N. 
Rating:
5.0

Customer did not leave a comment.

AVERY H. 
Rating:
5.0

Very friendly service at this location. The truck was ready on time and the process of picking it up and returning it was easy.

Jennifer J. 
Rating:
5.0

Attention to details

LaVeryne J. 
Rating:
5.0

Customer did not leave a comment.

DERRICK H. 
Rating:
5.0

Excellent

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

Courtney J. 
Rating:
5.0

Ms. Cynthia is great and very polite. I would definitely recommend anyone here.

Chekelia S. 
Rating:
4.0

Customer did not leave a comment.

Terry F. 
Rating:
5.0

Nothing. Cecelia Ryals was great . She took care of us.

Donald M. 
Rating:
5.0

I AM A Christian Minister and a CHRISTIAN BELIEVER IN THE LORD AND SAVIOR JESUS CHRIST FIRST AND FOREMOST! Thank You 4 allowing Me to rent a Truck for a few days with such of ease.... A lil expensive with The .79cents Per mile charge. Mrs. Cecilia was VERY NICE!??????????????? Thank You And GOD BLESS You In JESUS CHRIST NAME!

brian M. 
Rating:
5.0

Very outstanding customer service! This is the best U-Haul rental place.

Frankie T. 
Rating:
5.0

Customer did not leave a comment.

Ernie R. 
Rating:
1.0

They was not organized they charged my card more than it was suppose to be and they tried to charge my card again. They they try to put the money back on my card and it's still not on there smh never again for this location

Jamedra M. 
Rating:
5.0

Customer did not leave a comment.

Latonia W. 
Rating:
5.0

Nothing. Thank you so much!

Mark W. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Window handle on passengers side was off so I couldn't roll the window down. Otherwise, everything was good. I would rate the 24/7 truck share a 4.5 out of 5 stars due to having to upload my driver's picture license a second time when it took it the day before

Alethia J. 
Rating:
4.0

Customer did not leave a comment.

Alegna S. 
Rating:
5.0

Customer did not leave a comment.

SHALONDA M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Ashley W. 
Rating:
5.0

Customer did not leave a comment.

Marquesha W. 
Rating:
5.0

The representative was AWESOME!

Ashton O. 
Rating:
5.0

Customer did not leave a comment.

YVONNE W. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY W. 
Rating:
5.0

Customer did not leave a comment.

Laquangela L. 
Rating:
5.0

Customer did not leave a comment.

ALEXUS M. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Nothing, everything was perfect.

Shirley M. 
Rating:
5.0

Nothing

Ruthie S. 
Rating:
5.0

The lady at the front desk was very pleasant, thorough and helpt

Martha H. 
Rating:
4.0

Customer did not leave a comment.

Curnasha T. 
Rating:
5.0

Mrs Rice provided excellent customer service.

Aaliyah C. 
Rating:
5.0

Great service !

Sherri M. 
Rating:
5.0

Customer did not leave a comment.

Gloria N. 
Rating:
5.0

Customer did not leave a comment.

jade P. 
Rating:
5.0

Customer did not leave a comment.

Brianna D. 
No reviews have been submitted for this location.

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