Nothing it was good
Larry K
Customer Reviews for Alans Diesel Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good services
Abelardo LGreat customer service & great people
WESLACO IGreat location Great customer service Fast & very helpful
misauntwan wYou took extra money from me. I left gasoline in the car and left more, I have photographic records. But I was still charged for gas. This is not fair. and customer service is very bad. I cannot reach anyone by phone. I talked to a lady and she was interested in other things and didn't care about me.
Inanc kDon’t change a thing all is good.
Juan SCan't think of a thing
JERRY tThis location has served me well in the past, however this last experience was very poor! The equipment was not ready for pick up as promised and as set forth in my rental agreement. This was extremely disappointing particularly given I received an email from U Haul approximately 24 hours prior to the expected pick up time indicating the equipment was available and guaranteed for delivery at 10:00am. The equipment was not ready at this location at 10:00am. It arrived at 11:15am and by the time it was entered back into inventory and available for rent, it was 12:00pm. This resulted in 2 hours of lost time and when considering the rental was for a pick up at one location and drop at another location 1600 miles away, this delay completely disrupted a planned cross country drive resulting in traffic delays due to rush hours through city areas and changes to my lodging. The explanation from your call center and from the dealership that "we're trying our best and apologize", comes up short. A company in the business of Moving, should understand the importance of scheduling!
Sheldon NOutstanding customer service would recommend highly
Bobby MSpeed up the paperwork.
robert hNO NEED FOR IMPROVEMENTS HERE! ALLEN'S DIESEL SERVICE, SPEAK WITH ALAN OR LAURA, BEST PLACE FOR ALL YOUR UHAUL NEEDS.
CINDY ANothing just the app can be faulty and not work for location purposes but did it. Made me kind of late but meh at least I got things done from moving which is something I was more worried about
Pedro MExcellent service
ORAILA LExcellent service and attentive to my needs. Will certainly use again as needs arises. Will recommend to my family and friends. Thanks again for excellent service
ORAILA LExcellent service.
ORAILA LBetter directions to lock box. We had no idea where to find the keys. Had to ask someone where it was.
Stephane CWe had a hard time getting the truck because the app kept saying that the place that Was assigned for me to pick up the truck kept telling me that there was no 10 foot truck scalable, after we had already reserved the truck. Thankfully the man from the shop showed up and helped me get the truck, but I was charged in advance for insurance and mileage, but was not quoted the $15.00 for insurance that he charged me. So I payed $55. And some change from him. Would like to know if this was accurate. Because the only price that I was given when I reserved the truck was $20.00. 19.00 and some change. Plus I was to replace what gas I used back into the truck, when I was done. But He said that he prorated the milage, and charged me in advance for milage. Sounds like a mix up.
anna mThing went smoothly
Rick JCustomer service was great, equipment was well maintained.
Joe GNothing, Alan was fantastic and helpful
Justin SThey scam my money rude
rosemary sThe attendant who was serving me was also named Lori. I had a few hours to accomplish a small move before I drove to Houston. She was accommodating! So thankful for her!
LORI RI was incorrectly charged for fuel and cleaning at drop off.
Dirk HGreat service
Francisco RRental experience was great. Alan was kind enough to assist with hooking trailer to my truck. I definitely would rent from this location in the future! Very flexible dealer
SERGIO EClean the truck of bugs and definitely clean ALL the inside of the windows (especially the windshield).
DAVID WRental transaction was done well. We were able to pick up trailer earlier than planned and received assistance in hooking up the trailer. If necessary will rent from this location again as we were treated as if we were family.
luann wDropped after hours.
Jorge AMr Thompson was a great help. Great and prompt service!
JOSE GHonestly nothing can be improved. Customer service is the best. Nothing to complain about. They are good people . Totally recommend.
ANTHONY AThiers anything to be improved. Customer services was great definitely renting again. 😌
ANTHONY Athey were very friendly and helpful but i was charges more then told would be and they didnt know why told me to contact omtomer srevice whick i did and rhwre looking inti it i believe was chged 80 per exra mile instead of 40 like when i was told online
june kThey are VERY accommodating! Always professional, friendly, and helpful. I highly recommend this location to all who want to rent a truck or trailer from U-Haul.
CLAIRE FFollow through with promises like reserving boxes and supplying rods for wardrobe boxes. Make sure truck is in good order. Example given windshield wiper was unsafe. I was in a very dangerous situation driving in the rain with obliterated vision.
Julie BI was very pleased with everything they did. I showed up, told them what I wanted to do and they recommended the trailer I needed. They hooked up the trailer and I was on my way.
GEORGE FThey have it down perfectly, they go the extra mile to help
GEORGE Nthe best service experience very hospitable, The shop manager is the greatest for service
GEORGE NVery professional, helpful, and made me feel like family.
JAIME SThe shipping blankets were not available at the time of pick up, which was a significant problem. No advance notice was provided to me either.
Sheldon NFriendly and helpful
Mark CNothing your doing great 😊
Samantha CWas charged for cleaning fee that I was not aware of sent an email to uhaul and yet to receive a response to why
MICHAEL AAlan was friendly and professional. The equipment was ready for me just as requested. The location is easy to find. No complaints 👌
PEDRO CExcellent service
GEORGE VAllen’s diesel service did A most professional job i’ll providing me a trailer. I was sent there after no one showed up at Nitro rentals where my original reservation was made. I do not recommend nitro for any type of rental. Allen’s was definitely five stars.
GLEN JThe instructions for after hours drop off need to be sent sooner and be clearer on the process
DREW ECUSTOMER SERVICE WAS EXCELLENT.
JORGE NQuick service
DANIEL Cvery helpfull
HAROLD H