Customer Reviews for Alcoa Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alcoa Storage

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Diana W. on

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This location was difficult to find. A resident in the neighborhood directed me to the location and told me "U-Haul should pay me as I often direct people where to go when I notice the trucks wandering in the neighborhood." The return directions were not useful and I spent over an hour (mostly on hold) on the phone talking with 3 different U-Haul employees - and got 3 different sets of directions. The experience was frustrating, time-consuming, and unpleasant.

Charles P. on

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I had to drive 30 miles to get the car dolly from a facility in New Kensington. I understand that U-haul does not have an unlimited supply of car dollys.

Lawrence M. on

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Customer did not leave a comment.

Andie B. on

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Better signage and/or instructions for pickup. We were trying to find an office to check in, but I guess there wasn't one? I had to call the rental twice before I got an answer and got instructions to get the key from a box on the property.

patricia S. on

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choose a location that actually has building with employees not and empty lot with a person waving us down. a location that is properly marked. advise me that my location that changed did not provide dollies which was to be in included in the truck rental but this location did not provide. had to go to another location and was held up 45 minutes to rent one dolly and staff was rude and in no hurry to wait on customers.

Erica C. on

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Customer service all around wasnt very friendly. The pick up area was very sketchy and unprofessional

Terry T. on

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I reserved the truck 6 minutes from my location. They send to 30 minutes away for pickup.

mary jane R. on

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I dropped off the truck at 8:30pm and the location was closed. Not sure if there would have been any employees at this location anyway. No office are in sight

Damitha K. on

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Diane is very courteous and helpful. Best customer service. Thanks.

Mary J. on

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Drop off is difficult and not exactly clear on what needs to be done had altercation with drop off return online not so good

Jacob S. on

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Customer did not leave a comment.

Terry S. on

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Just dropped it off so really can't comment on the place over all but easy drop off.

grace G. on

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It was hard to find. Had to ask a man loading a truck where the place was. No person at the site. Keys were in a pole box.

Katie F. on

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I am extremely unhappy with this end of my UHaul experience. There was no one around to greet us or to offer help even though we arrived during listed business hours. This facility then did not communicate with the main company that the rental had been returned (a day early) even though I called and spoke with a customer service representative upon arrival. I then received a phone call from the main company four days after returning the rental asking when I would be returning the truck. This was extremely upsetting and unprofessional. This experience was so terrible that I do not intend on using UHaul again.

Monika S. on

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The lady that checked me in there was absolutely positively wonderful she is a true gem

Benjiman G. on

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They lost the truck and harassed me about it THEN proceeded to double charge my bank account. Ended up being charged over $80 for a 1 hour, 4 mile rental. Worst experience ever,will not be using or recommending this company again.

James J. on

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Patrick M. on

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Ryan B. on

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Cab passenger window was open a crack so some rainwater was in that side of the truck. Not sure how often the owner goes by with how rough everything looked. Asked for furniture pads - did not get furniture pads by the time I picked the truck up. Did not have to see anyone face-to-face which I guess is somewhat of a positive.

Lawrence M. on

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Patty B. on

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Jon S. on

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No drop box key or sign explaining where to drop off keys.

Katie K. on

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I had a very tough time trying to get a truck. I made sure my reservation was in nearly a month before my move. The day before, I get a call saying the truck I had reserved was in an accident and would not be available. Fine - I understand things happen. However, I then had to drive to a location that was 40 mins away from my home to get the size truck that I needed. And this location is simply a parking lot in New Ken. It's not staffed. The mobile app that you can use to sign trucks out is a nightmare to use. Avoid it if you can. There were just...so many stressful things surrounding getting this truck that I didn't want to have to deal with.

GARY E. on

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No one came to check the hauler, but she could see us. Un hooked & a way we went. easy in & out.

David T. on

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Ross S. on

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Rose J. on

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This was the easiest and most pleasant rental experience I've had! Thank you Diane for taking care of us!! I will absolutely rent from her when I need a truck again!

Peter T. on

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Carl J. on

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