I didn't give 5 stars because I was supposed to be told or receive a text about taking pictures of the trailer before leaving the lot, which I never did. As a matter of fact, I didn't receive this communication until the next afternoon - more than 24 hours after picking up the trailer. I took pictures and tried to submit to the link, but it had expired. After leaving a message on Wheel Deal Auto's machine and not hearing back, I called U-Haul directly and they informed me the link actually expires 30 minutes after it is sent, so being it was more than 24 hours after I picked up the trailer, that was happening. Wheel Deal Auto needs to make sure they do the picture thing with customers before leaving the lot
PAUL M
Wheel Deal Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Kensington, PA 15068
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Customer Reviews
- 3.0 Average Customer Rating
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The people there were very helpful! My app didn’t work so well but they helped.
Jennifer CAt first it was hard to find where I dropped off the truck at but after that he was extremely helpful and had no problems and had no problem having answers to my questions
EMILIE MIt was difficult to locate the box where the key was, another building had the same style and we walked all around the wrong building, because the truck was closer to that building than the one the key was at!
Lisa BPerson who helped us was nice
Samantha Y