Customer Reviews for Alexanders Automotive
(U-Haul Neighborhood Dealer)

1,366 reviews

1601 Lewisville Clemmons Rd   Clemmons, NC 27012
(S Of Hwy 421)

(336) 766-2132

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(336) 766-2132

1601 Lewisville Clemmons Rd
Clemmons, NC 27012
(S Of Hwy 421)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Truck doors would not shut properly.. passages seat belt not working. Windows dirty and windshield whipers bad. The truck was so loud going down the road from the wind noise.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Paul-Ernest C. 
Rating:
1.0

Charged me for gas that was not missing from the truck fortunately I had pictures to prove my case and get my money returned

DAVID S. 
Rating:
3.0

Customer did not leave a comment.

CHARLES V. 
Rating:
5.0

Customer did not leave a comment.

victor A. 
Rating:
4.0

Customer did not leave a comment.

CETIN U. 
Rating:
5.0

Nothing.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

george B. 
Rating:
1.0

Place was pretty dark. Barely found a place to park 20' truck. Outside was kinda trashy. Walked all around front of 2 buildings and the parking lots trying to find drop off box. Business was closed, but called their number and got a outgoing only message. Called Uhaul Cust Service and got put on hold (w/ a 34 min wait time). Started Mobile Return process while waiting. Just needed to know where the drop box was. Got done and walked around until we finally found it. Put us an hour past the time we should've been back on the road for an hour drive. This place needs cleaned up and box needs put in the front of the business under the Uhaul Rental sign, in plain view. As a former Uhaul Neighborhood Dealer myself, I can personally and professionally say this Neighborhood Dealer needs their AFM to do an inspection!

WES H. 
Rating:
4.0

It was a great and easy experience. The only downside is the parking lot at Alexander's is very small and there isn't a lot of parking available. It can be especially difficult if you're not used to driving a big truck.

Allison A. 
Rating:
5.0

Nothing. Excellent service. Plan to rent with them again soon

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Ismael R. 
Rating:
5.0

Customer did not leave a comment.

HANEEFA M. 
Rating:
1.0

My contract was for 2 days. I returned the truck with an hour and a half to spare and they charged me for an extra day. I'm disputing the charges with my bank.

JEANINE G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
3.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Wonderful customer service

DAWN T. 
Rating:
4.0

Truck shut down in the middle of the interstate. I pullled over and re started truck. Luckily it started and we did not get creamed by a truck. Should get some money off?

James G. 
Rating:
4.0

Customer did not leave a comment.

lester W. 
Rating:
5.0

Customer did not leave a comment.

gwendolyn T. 
Rating:
3.0

Truck had not been swept, there was a large amount of a dried sticky substance all over interior wall of truck (possibly chocolate milk or coffee).

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH G. 
Rating:
5.0

The trailer was very dirty, the lights did not work properly and the trailer was falling apart.

Paul S. 
Rating:
4.0

Parking was a bit challenging because there was way too many cars / trucks in the lot.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

Cindy P. 
Rating:
5.0

Very nice new equipment! Customer service was excellent! Thank you

ELIZABETH T. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
4.0

Customer did not leave a comment.

Cathy K. 
Rating:
5.0

The only thing that was wrong was driver low beam headlight burnt out.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY G. 
Rating:
4.0

Customer did not leave a comment.

JERRY J. 
Rating:
5.0

Customer did not leave a comment.

RANDY M. 
Rating:
3.0

The online check-in was horrible. Had to restart several times and redo especially when they called to verify another person. Call came from unidentified 800 number and did not go thru. Also timed out if too slow. It was a terrible hassle doing online check in and out was terrible too with all the pictures and having to redo.

Ruth H. 
Rating:
5.0

Customer did not leave a comment.

Miles G. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Great service provided from this location!

PHILIP L. 
Rating:
5.0

Customer did not leave a comment.

KAY Y. 
Rating:
5.0

Customer did not leave a comment.

QUEEN N. 
Rating:
5.0

Very good service and pleasant experience. Thank ya so much to Alexander's Automotive and U haul.

Teresa N. 
Rating:
5.0

Customer did not leave a comment.

Gabriela L. 
Rating:
5.0

Location facility/worker was friendly. Easy in and out. Looks like we were given a newer van which was a great experience. Clean and easy on the pedal.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

JoEllen W. 
Rating:
5.0

say hey to Bill

GIULI S. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
3.0

Customer did not leave a comment.

WALTER S. 
Rating:
5.0

Customer did not leave a comment.

QUEEN N. 
Rating:
5.0

Customer did not leave a comment.

thomas M. 
Rating:
5.0

Great customer service!

Connie W. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Very nice and helpful people at both locations so no improvements for the next customer. My wife returned the trailer to this location because I had to work and the guy there had no problem backing the trailer up and unhooking it for her.

STEPHEN K. 
Rating:
1.0

Terrible customer service and confusing check in process. Was never told about first come first serve equipment rental.

Joel A. 
Rating:
5.0

Customer did not leave a comment.

jason C. 
Rating:
4.0

The location did not have a furniture dolly which I requested.

john V. 
Rating:
5.0

I have had many bad experiences with rental trucks. This location was by far the best I have ever dealt with. Everything as requested, on time, and handled professionally.

F D B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

LLOYD P. 
Rating:
5.0

The sales guy was very good customer service

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Quick and Easy!

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Frank J. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Always a pleasure renting from this location courteous staff and always helpful. The vehicles are always clean, filled up, and in good running condition.

AARON S. 
Rating:
5.0

Returning the truck on the app took 30 to 45 minutes while I sat in the parking lot. It kept Kicking me back to entering my odometer reading after it asked to share location. Location sharing was turned on. It was very frustrating especially after a day of moving.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
5.0

Did a great job

DAVID A. 
Rating:
5.0

Great service as always

BRIAN P. 
Rating:
4.0

Air conditioner on the truck rented worked for only 6-7 minutes at time and then not for 15 minutes or more. It was working for a fraction of the time we were driving.

Kenan S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Close to home. Easy return.

Gary B. 
Rating:
3.0

Customer did not leave a comment.

Arthur M. 
Rating:
4.0

Bad cell service at the pickup location

Cody P. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

The staff was welcoming, helpful, a delight for this rental experience. They were surprised to hear of the negative comments posted for the main UHaul location on Marshall Street. The good folk at Alexanders Automotive were most complimentary of the Marshall Street location and the relationship they enjoy with the Marshall Street main hub staff and vehicle sharing. It was a great U Haul experience.

Carolyn C. 
Rating:
5.0

Customer did not leave a comment.

CETIN U. 
Rating:
5.0

Nothing i can see. I've always had great service with U haul no matter what city i used these services. Great company!!!!

MARK B. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH G. 
Rating:
5.0

Everything went smoothly. Would use again.

TERRI W. 
Rating:
5.0

Two weeks ago with a reservation of five days at another local UHaul dealer, I received a call ONE HOUR BEFORE MY PICKUP TIME that canceled my reservation and my truck rental. SHOUSE UHAUL RENTAL, PFAFFTOWN, NC. They moved my reservation including my credit card number to another dealer 15 miles away. Their giving my credit card information to someone else may be a criminal offense. I did not check but definitely thought about it. I was told that I did not have a truck. I was forced to cancel six people who had volunteered to help move a re-assigned minister from my church to their new home and assignment. I WILL NEVER DEAL WITH THEM AGAIN AND WILL DO MY BEST TO DEFER ANYONE FROM USING THEM. TERRIBLE CUSTOMER SERVICE AND UHAUL REPRESENTATION! Back to Alexander's: Superior service in every way! Very nice folks who care about you!! My truck was clean and ready for me. Their informational explanation was very clear and excellent. I will recommend and use them for every future rental and will recommend them at every chance. Thank You! Michael Petree

michael P. 
Rating:
5.0

Renee at Alexander's Automotive was wonderful and very helpful and had the truck ready for me when I picked it up. The truck was clean and drove fine but had no AC which made the job far more difficult and exhausting.

Ingrid S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G. 
Rating:
4.0

Customer did not leave a comment.

Keith B. 
Rating:
4.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Gabriel C. 
Rating:
5.0

Can't think of anything. Very pleased with my rental.

PAUL C. 
Rating:
4.0

Customer did not leave a comment.

Wendy P. 
Rating:
5.0

I've used Alexander's five times for uhaul needs. They are great.

MARKSIMMONS P. 
Rating:
5.0

very friendly helpful staff

KEITH O. 
Rating:
5.0

Improve your response time for your roadside assistance. Also, a better explanation of what is included. The rental got stuck and when we tried to use the service. It took an hour for a response and then another hour to be told that we would have to pay out of pocket for a company coming from over 2 hours away. We happened to have a neighbor that was able to help us out. I'm not sure what good the $28 safe move was. Local company was good but national service was lacking.

Tammy R. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
2.0

Difficult access to location. very congested

Michael B. 
Rating:
5.0

Give a discount when something goes wrong I had to sit for 2 hours due to a tire blow out luckily that's all that happened.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
No reviews have been submitted for this location.

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