The truck had 120,000 miles on it and it leaked oil on my concrete drive way. Not happy.
Stephen N
Customer Reviews for Alexanders Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent Service !!!!!!!!
Charles HTook a while for help. Equipment ordered with rental was not in the truck and they did not have some of the equipment available.
Alex CCharged me extra at the drop off. I was given 30 miles to drive it from the pick up location to where I needed items moved from then to my drop off for those items and back to drop it off at the uhauls drop off location. That itself is over 30 miles. I ended up paying over 200 for a 15 foot trunk when they’re only quoted for 130 online
Ashley OWe have used him for years and are VERY PLEASED!
Ian MDrop off was also fast and convenient
LISA VThe reservation, pickup, and drop off were all very easy and convenient. Thank you for making one part of my move simple!
Shaunna GDo a guided walk through with the vehicle. I had to do it on my own even though that's NOT the option I chose. Also, over ⅔ of the mileage I paid was from the pickup/drop-off location to where I was moving from/to. Please write down what type of gas the vehicles use instead of saying it as the customers are walking out the door.
Rebekah MGo to the counter if it's open. The people there were better than mobile
Jason PNothing, it was a bit far from our normal location but they had the size truck we needed. The gentleman who handled the rental for me was just the Best! Calm and friendly, we will make this our go/to rental location going forward. bj bush
BARBARA BExcellent service
Lester TYour vehicles have always done the job. This location has more choices of vehicle size I have ever seen but does not have the needed parking space but the proprietor upon my arrival was overwhelmed, informed me there was no room to leave my car, and was curt. He was more pleasant upon my return. Could have been a one time incident but I doubt it.
diane sMy car got blocked in by people returning vehicles. I had to remove the tire bumper and slide my car between the building and a truck. There should be a designated place to park personal vehicles. Signs should say do not block private vehicles
Terry HGreat people to work with. Recommend highly.
RICHARD MThe staff at this location was very helpful sorting out my order. Friendly and professional. Thank you
Jeff HGentleman helping was very pleasant and friendly to both me and the other customer
ROBERT BDid not interact with personnel. Only suggestion for here would be if they know they have a big truck coming clear a spot for it. I had to do one heck of a backup to squeeze it in so not to block their entire parking lot.
LAWRENCE LReturn was quick and easy! Thanks!!!!
James ZSmall lot difficult to park a 15 foot truck
PRESTON Leasy drop off
STEVEN MThe guy was very friendly and courteous, had inventory of what I needed and everything was a quick in and out.
MIGUEL RAgain everything went well, no issues.
DONALD MBest mobile experience ever so smooth
Stan Smake your phone app easier to use
Marty HThe truck wasn’t very clean in the inside up front but the customer service was great!
AISHA NNo comment.
SCOTT MThe location that I rented the U-Haul from the gentleman at the counter was very professional outstanding customer service went through and explained everything perfectly. He is so sweet and kind I have rented U-Haul from that location before that is the reason why I go back to that location, the gentleman Who handles that store is a very professional, nice gentle gentleman.
Amy BTurn off or reset the warning lights for tire pressure, etc.
August PMake sure last customer cleans cab and back so I don’t have to clean up their trash
SAMUEL HGreat customer service. I own a staging company and I rent a U-Haul at least 15 times a year or more from Alexander. Would not go anywhere else. Trucks are always clean.
Andy SThe packing blankets I ordered were not available...
BRUCE KWould have provided above average but parking was tight for my car. I would recommend this location but advise that it is tight on parking
Steven TGreat service, trailer in great condition, very convenient. Would definitely recommend!
BRADLEY CIt was a bit challenging to find a place to park the truck when returning it. But the staff was great and the truck worked well.
DANIEL BQuick and easy experience
Eliot EParking and pickup is tricky, due to the layout of the lot and the fact that this is predominantly a car repair shop, with UHaul vehicles interspersed throughout the property...but that wasn't a huge deal, just not ideal. My main issue is the cleanliness of the vehicle - the inside was so dirty that my wife refused to sit inside until we used a container of cleaning wipes to thoroughly clean the seats, dash, steering wheel, console, etc....and I honestly couldn't blame her! We couldn't clean the floor mats, which were covered in dirt. If we didn't absolutely need that truck and did have time to make new plans, I would've gone elsewhere.
STEPHAN BI put 4 gallons of gas ($12) to get back to half tank level when I dropped off this truck. The mileage at pick up was 85393.9. The mileage at drop off was 85409.9.i drove exactly 16 miles in this truck. I put 4 gallons of gas in this truck, yet I was charged an additional $7.25, which I can only assume was for fuel. Why? Why was I charged an additional $7.25 when I had already replaced 4 gallons of fuel for the SIXTEEN MILES I drove this truck. I have rented cars and trucks since 1988, and this is the FIRST time I have ever incurred an additional fee. I will not do business at this location again, and I will recommend that this location be avoided if at all possible.
JAMES BThank you to the worker helping me on his off day while he was at the shop. I forgot his name but i believed he was a retired police officer and has one hand. Regardless, he was so nice to help me figure out my online booking on this New Years Day! Dean, you have a good one looking out for your business! The smoothest uhaul rental since I’ve moved to the area, thank you all again!
Skylan MNot sure where to park truck after hours
JACE KI dropped off after hours
JEFFREY HDean at Alexander’s Auto was great to work with.
DILLON WProprietor (Manager) was great with my rental process completed faster than calling Uhaul phone number and super friendly.
KENNETH CHave more equipment readily available. They need more equipment to make sure every customer has what they need. The man they did my paperwork first needs to realize that the customer should always come First no more what. He was doing a quote for another customer about an automotive.repair. I feel as if he could have waited to get that done. Then he got several calls after that would stand there and talk to them for a minute or two. I felt as it was extremely rude. Customer always comes First, I worked in customer service my whole entire life and would never treat a customer like the way they treated me. They need more equipment to pacify each customer. I come back another customer thank God I come back because the other guy wouldn’t have been able to have a handtruck.
Michelle HI dropped the trailer off before staffed hours so I don’t have any experience with the personnel there.
HOLLAND PVery friendly staff!!! 👍
Douglas CEverything was prompt and on point. A little expensive for me but I thank you.
Brandy O