Customer Reviews for Alexanders Automotive
(U-Haul Neighborhood Dealer)

2,012 reviews

1601 Lewisville Clemmons Rd   Clemmons, NC 27012
(S Of Hwy 421)

(336) 766-2132

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(336) 766-2132

1601 Lewisville Clemmons Rd
Clemmons, NC 27012
(S Of Hwy 421)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The truck had 120,000 miles on it and it leaked oil on my concrete drive way. Not happy.

Stephen N 
Rating:
5.0

Excellent Service !!!!!!!!

Charles H 
Rating:
4.0

Customer did not leave a comment.

GILMER C 
Rating:
2.0

Took a while for help. Equipment ordered with rental was not in the truck and they did not have some of the equipment available.

Alex C 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P 
Rating:
3.0

Customer did not leave a comment.

Raymond L 
Rating:
1.0

Charged me extra at the drop off. I was given 30 miles to drive it from the pick up location to where I needed items moved from then to my drop off for those items and back to drop it off at the uhauls drop off location. That itself is over 30 miles. I ended up paying over 200 for a 15 foot trunk when they’re only quoted for 130 online

Ashley O 
Rating:
5.0

Customer did not leave a comment.

Erica M 
Rating:
5.0

Customer did not leave a comment.

Anthony A 
Rating:
5.0

We have used him for years and are VERY PLEASED!

Ian M 
Rating:
4.0

Drop off was also fast and convenient

LISA V 
Rating:
5.0

The reservation, pickup, and drop off were all very easy and convenient. Thank you for making one part of my move simple!

Shaunna G 
Rating:
5.0

Customer did not leave a comment.

Joe W 
Rating:
5.0

Customer did not leave a comment.

Daniel W 
Rating:
3.0

Do a guided walk through with the vehicle. I had to do it on my own even though that's NOT the option I chose. Also, over ⅔ of the mileage I paid was from the pickup/drop-off location to where I was moving from/to. Please write down what type of gas the vehicles use instead of saying it as the customers are walking out the door.

Rebekah M 
Rating:
5.0

Go to the counter if it's open. The people there were better than mobile

Jason P 
Rating:
5.0

Nothing, it was a bit far from our normal location but they had the size truck we needed. The gentleman who handled the rental for me was just the Best! Calm and friendly, we will make this our go/to rental location going forward. bj bush

BARBARA B 
Rating:
5.0

Customer did not leave a comment.

LUCIUS B 
Rating:
1.0

Customer did not leave a comment.

Jim M 
Rating:
4.0

Customer did not leave a comment.

Reginald F 
Rating:
5.0

Excellent service

Lester T 
Rating:
3.0

Your vehicles have always done the job. This location has more choices of vehicle size I have ever seen but does not have the needed parking space but the proprietor upon my arrival was overwhelmed, informed me there was no room to leave my car, and was curt. He was more pleasant upon my return. Could have been a one time incident but I doubt it.

diane s 
Rating:
5.0

Customer did not leave a comment.

Melissa D 
Rating:
4.0

Customer did not leave a comment.

MILES S 
Rating:
5.0

My car got blocked in by people returning vehicles. I had to remove the tire bumper and slide my car between the building and a truck. There should be a designated place to park personal vehicles. Signs should say do not block private vehicles

Terry H 
Rating:
5.0

Great people to work with. Recommend highly.

RICHARD M 
Rating:
4.0

The staff at this location was very helpful sorting out my order. Friendly and professional. Thank you

Jeff H 
Rating:
4.0

Gentleman helping was very pleasant and friendly to both me and the other customer

ROBERT B 
Rating:
5.0

Customer did not leave a comment.

marcos m 
Rating:
5.0

Customer did not leave a comment.

JEAN C 
Rating:
3.0

Did not interact with personnel. Only suggestion for here would be if they know they have a big truck coming clear a spot for it. I had to do one heck of a backup to squeeze it in so not to block their entire parking lot.

LAWRENCE L 
Rating:
3.0

Customer did not leave a comment.

Anai B 
Rating:
5.0

Return was quick and easy! Thanks!!!!

James Z 
Rating:
5.0

Customer did not leave a comment.

NOAH M 
Rating:
1.0

Small lot difficult to park a 15 foot truck

PRESTON L 
Rating:
5.0

Customer did not leave a comment.

Cathy M 
Rating:
5.0

easy drop off

STEVEN M 
Rating:
5.0

The guy was very friendly and courteous, had inventory of what I needed and everything was a quick in and out.

MIGUEL R 
Rating:
5.0

Again everything went well, no issues.

DONALD M 
Rating:
4.0

Customer did not leave a comment.

PATRICK H 
Rating:
5.0

Best mobile experience ever so smooth

Stan S 
Rating:
4.0

make your phone app easier to use

Marty H 
Rating:
5.0

Customer did not leave a comment.

Mykhailo R 
Rating:
4.0

The truck wasn’t very clean in the inside up front but the customer service was great!

AISHA N 
Rating:
3.0

No comment.

SCOTT M 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M 
Rating:
5.0

Customer did not leave a comment.

Olivia M 
Rating:
5.0

The location that I rented the U-Haul from the gentleman at the counter was very professional outstanding customer service went through and explained everything perfectly. He is so sweet and kind I have rented U-Haul from that location before that is the reason why I go back to that location, the gentleman Who handles that store is a very professional, nice gentle gentleman.

Amy B 
Rating:
5.0

Turn off or reset the warning lights for tire pressure, etc.

August P 
Rating:
5.0

Customer did not leave a comment.

JOHN S 
Rating:
5.0

Customer did not leave a comment.

Lenny C 
Rating:
5.0

Customer did not leave a comment.

CORY M 
Rating:
4.0

Customer did not leave a comment.

Randy T 
Rating:
3.0

Make sure last customer cleans cab and back so I don’t have to clean up their trash

SAMUEL H 
Rating:
5.0

Customer did not leave a comment.

Timothy F 
Rating:
5.0

Great customer service. I own a staging company and I rent a U-Haul at least 15 times a year or more from Alexander. Would not go anywhere else. Trucks are always clean.

Andy S 
Rating:
5.0

Customer did not leave a comment.

Nancy J 
Rating:
3.0

The packing blankets I ordered were not available...

BRUCE K 
Rating:
3.0

Would have provided above average but parking was tight for my car. I would recommend this location but advise that it is tight on parking

Steven T 
Rating:
5.0

Customer did not leave a comment.

Jonathan H 
Rating:
5.0

Great service, trailer in great condition, very convenient. Would definitely recommend!

BRADLEY C 
Rating:
4.0

Customer did not leave a comment.

Dynice T 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S 
Rating:
5.0

Customer did not leave a comment.

Scott C 
Rating:
5.0

Customer did not leave a comment.

Marian C 
Rating:
3.0

It was a bit challenging to find a place to park the truck when returning it. But the staff was great and the truck worked well.

DANIEL B 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A 
Rating:
5.0

Quick and easy experience

Eliot E 
Rating:
3.0

Parking and pickup is tricky, due to the layout of the lot and the fact that this is predominantly a car repair shop, with UHaul vehicles interspersed throughout the property...but that wasn't a huge deal, just not ideal. My main issue is the cleanliness of the vehicle - the inside was so dirty that my wife refused to sit inside until we used a container of cleaning wipes to thoroughly clean the seats, dash, steering wheel, console, etc....and I honestly couldn't blame her! We couldn't clean the floor mats, which were covered in dirt. If we didn't absolutely need that truck and did have time to make new plans, I would've gone elsewhere.

STEPHAN B 
Rating:
5.0

Customer did not leave a comment.

HERMAN C 
Rating:
5.0

Customer did not leave a comment.

TAMARA H 
Rating:
4.0

I put 4 gallons of gas ($12) to get back to half tank level when I dropped off this truck. The mileage at pick up was 85393.9. The mileage at drop off was 85409.9.i drove exactly 16 miles in this truck. I put 4 gallons of gas in this truck, yet I was charged an additional $7.25, which I can only assume was for fuel. Why? Why was I charged an additional $7.25 when I had already replaced 4 gallons of fuel for the SIXTEEN MILES I drove this truck. I have rented cars and trucks since 1988, and this is the FIRST time I have ever incurred an additional fee. I will not do business at this location again, and I will recommend that this location be avoided if at all possible.

JAMES B 
Rating:
5.0

Thank you to the worker helping me on his off day while he was at the shop. I forgot his name but i believed he was a retired police officer and has one hand. Regardless, he was so nice to help me figure out my online booking on this New Years Day! Dean, you have a good one looking out for your business! The smoothest uhaul rental since I’ve moved to the area, thank you all again!

Skylan M 
Rating:
3.0

Not sure where to park truck after hours

JACE K 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
5.0

Customer did not leave a comment.

Lamont W 
Rating:
5.0

I dropped off after hours

JEFFREY H 
Rating:
5.0

Dean at Alexander’s Auto was great to work with.

DILLON W 
Rating:
5.0

Customer did not leave a comment.

BOBBY T 
Rating:
5.0

Proprietor (Manager) was great with my rental process completed faster than calling Uhaul phone number and super friendly.

KENNETH C 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D 
Rating:
2.0

Have more equipment readily available. They need more equipment to make sure every customer has what they need. The man they did my paperwork first needs to realize that the customer should always come First no more what. He was doing a quote for another customer about an automotive.repair. I feel as if he could have waited to get that done. Then he got several calls after that would stand there and talk to them for a minute or two. I felt as it was extremely rude. Customer always comes First, I worked in customer service my whole entire life and would never treat a customer like the way they treated me. They need more equipment to pacify each customer. I come back another customer thank God I come back because the other guy wouldn’t have been able to have a handtruck.

Michelle H 
Rating:
4.0

I dropped the trailer off before staffed hours so I don’t have any experience with the personnel there.

HOLLAND P 
Rating:
5.0

Customer did not leave a comment.

Jim B 
Rating:
5.0

Customer did not leave a comment.

Angela R 
Rating:
3.0

Customer did not leave a comment.

THOMAS M 
Rating:
4.0

Customer did not leave a comment.

Chrisopher L 
Rating:
5.0

Customer did not leave a comment.

ANDRE P 
Rating:
5.0

Customer did not leave a comment.

JEREMY J 
Rating:
5.0

Customer did not leave a comment.

Andy S 
Rating:
3.0

Customer did not leave a comment.

David L 
Rating:
4.0

Customer did not leave a comment.

Joe M 
Rating:
5.0

Customer did not leave a comment.

cheryl v 
Rating:
5.0

Very friendly staff!!! 👍

Douglas C 
Rating:
4.0

Customer did not leave a comment.

BRUCE C 
Rating:
3.0

Customer did not leave a comment.

JEFFREY J 
Rating:
4.0

Customer did not leave a comment.

HUGHES R 
Rating:
5.0

Customer did not leave a comment.

THOMAS B 
Rating:
5.0

Everything was prompt and on point. A little expensive for me but I thank you.

Brandy O 
No reviews have been submitted for this location.
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