Truck doors would not shut properly.. passages seat belt not working. Windows dirty and windshield whipers bad. The truck was so loud going down the road from the wind noise.
Jason S.
Customer Reviews for Alexanders Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged me for gas that was not missing from the truck fortunately I had pictures to prove my case and get my money returned
DAVID S.Nothing.
KEVIN M.Place was pretty dark. Barely found a place to park 20' truck. Outside was kinda trashy. Walked all around front of 2 buildings and the parking lots trying to find drop off box. Business was closed, but called their number and got a outgoing only message. Called Uhaul Cust Service and got put on hold (w/ a 34 min wait time). Started Mobile Return process while waiting. Just needed to know where the drop box was. Got done and walked around until we finally found it. Put us an hour past the time we should've been back on the road for an hour drive. This place needs cleaned up and box needs put in the front of the business under the Uhaul Rental sign, in plain view. As a former Uhaul Neighborhood Dealer myself, I can personally and professionally say this Neighborhood Dealer needs their AFM to do an inspection!
WES H.It was a great and easy experience. The only downside is the parking lot at Alexander's is very small and there isn't a lot of parking available. It can be especially difficult if you're not used to driving a big truck.
Allison A.Nothing. Excellent service. Plan to rent with them again soon
DAVID P.My contract was for 2 days. I returned the truck with an hour and a half to spare and they charged me for an extra day. I'm disputing the charges with my bank.
JEANINE G.Wonderful customer service
DAWN T.Truck shut down in the middle of the interstate. I pullled over and re started truck. Luckily it started and we did not get creamed by a truck. Should get some money off?
James G.Truck had not been swept, there was a large amount of a dried sticky substance all over interior wall of truck (possibly chocolate milk or coffee).
JOSEPH M.The trailer was very dirty, the lights did not work properly and the trailer was falling apart.
Paul S.Parking was a bit challenging because there was way too many cars / trucks in the lot.
Deborah C.Very nice new equipment! Customer service was excellent! Thank you
ELIZABETH T.The only thing that was wrong was driver low beam headlight burnt out.
Joshua S.The online check-in was horrible. Had to restart several times and redo especially when they called to verify another person. Call came from unidentified 800 number and did not go thru. Also timed out if too slow. It was a terrible hassle doing online check in and out was terrible too with all the pictures and having to redo.
Ruth H.Great service provided from this location!
PHILIP L.Very good service and pleasant experience. Thank ya so much to Alexander's Automotive and U haul.
Teresa N.Location facility/worker was friendly. Easy in and out. Looks like we were given a newer van which was a great experience. Clean and easy on the pedal.
Timothy R.say hey to Bill
GIULI S.Great customer service!
Connie W.Very nice and helpful people at both locations so no improvements for the next customer. My wife returned the trailer to this location because I had to work and the guy there had no problem backing the trailer up and unhooking it for her.
STEPHEN K.Terrible customer service and confusing check in process. Was never told about first come first serve equipment rental.
Joel A.The location did not have a furniture dolly which I requested.
john V.I have had many bad experiences with rental trucks. This location was by far the best I have ever dealt with. Everything as requested, on time, and handled professionally.
F D B.The sales guy was very good customer service
Matthew B.Quick and Easy!
Christopher L.Always a pleasure renting from this location courteous staff and always helpful. The vehicles are always clean, filled up, and in good running condition.
AARON S.Returning the truck on the app took 30 to 45 minutes while I sat in the parking lot. It kept Kicking me back to entering my odometer reading after it asked to share location. Location sharing was turned on. It was very frustrating especially after a day of moving.
Robert B.Did a great job
DAVID A.Great service as always
BRIAN P.Air conditioner on the truck rented worked for only 6-7 minutes at time and then not for 15 minutes or more. It was working for a fraction of the time we were driving.
Kenan S.Close to home. Easy return.
Gary B.Bad cell service at the pickup location
Cody P.The staff was welcoming, helpful, a delight for this rental experience. They were surprised to hear of the negative comments posted for the main UHaul location on Marshall Street. The good folk at Alexanders Automotive were most complimentary of the Marshall Street location and the relationship they enjoy with the Marshall Street main hub staff and vehicle sharing. It was a great U Haul experience.
Carolyn C.Nothing i can see. I've always had great service with U haul no matter what city i used these services. Great company!!!!
MARK B.Everything went smoothly. Would use again.
TERRI W.Two weeks ago with a reservation of five days at another local UHaul dealer, I received a call ONE HOUR BEFORE MY PICKUP TIME that canceled my reservation and my truck rental. SHOUSE UHAUL RENTAL, PFAFFTOWN, NC. They moved my reservation including my credit card number to another dealer 15 miles away. Their giving my credit card information to someone else may be a criminal offense. I did not check but definitely thought about it. I was told that I did not have a truck. I was forced to cancel six people who had volunteered to help move a re-assigned minister from my church to their new home and assignment. I WILL NEVER DEAL WITH THEM AGAIN AND WILL DO MY BEST TO DEFER ANYONE FROM USING THEM. TERRIBLE CUSTOMER SERVICE AND UHAUL REPRESENTATION! Back to Alexander's: Superior service in every way! Very nice folks who care about you!! My truck was clean and ready for me. Their informational explanation was very clear and excellent. I will recommend and use them for every future rental and will recommend them at every chance. Thank You! Michael Petree
michael P.Renee at Alexander's Automotive was wonderful and very helpful and had the truck ready for me when I picked it up. The truck was clean and drove fine but had no AC which made the job far more difficult and exhausting.
Ingrid S.Can't think of anything. Very pleased with my rental.
PAUL C.I've used Alexander's five times for uhaul needs. They are great.
MARKSIMMONS P.very friendly helpful staff
KEITH O.Improve your response time for your roadside assistance. Also, a better explanation of what is included. The rental got stuck and when we tried to use the service. It took an hour for a response and then another hour to be told that we would have to pay out of pocket for a company coming from over 2 hours away. We happened to have a neighbor that was able to help us out. I'm not sure what good the $28 safe move was. Local company was good but national service was lacking.
Tammy R.Difficult access to location. very congested
Michael B.Give a discount when something goes wrong I had to sit for 2 hours due to a tire blow out luckily that's all that happened.
PAUL D.