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NORMAN C
Customer Reviews for Alex's Gas Bar
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is well located and easy to find and the staff was pleasant and helpful. It met all my expectations for a small town business.
THOMASC FAlex is very knowledgeable and experienced - knows the processes and makes the correct recommendations. Thanks sincerely Alex 😊
WILLIAM SIt was a a handy location for me. Not impressed with the person I dealt with. He made a comment that I was two days early and he didn't indicate where to put the trailer until I started to disconnect it. Then said he would charge me another $20.00 for him to move it from where i was going to drop it off. May have been a bad day for him or just doesn't understand how to provide customer service.
LARRY CWhen we got in the U-Haul it was filthy and smelled like cigarettes & marijuana. This is totally unacceptable and left a very poor taste in our mouths - not sure if we would use this location ever again.
NICOLE WAlways friendly and supportive at Alex’s Gas Bar
SUZANNE DIt was a great place to rent from. The staff was friendly and helpful. I would definitely use them again.
PAUL BThe representative there was just awesome, everything went well and I would definitely recommend this facility, I would also use it again in the future.
DEBRA LThe pickup was smooth. The employee was pleasant and helpful. The truck was one of the cleanest I have rented recently. The truck was conveniently parked to allow it to be driven traight off the lot.
Nicholas VVery helpful and friendly.
Kurtis SMust say that it’s not often I find a 12 foot trailer at this location, which I have need of from time to time.
ROBERT HI suggest that a u haul depot could hire a detailer every time a vehicle comes back it gets cleaned and sanitized. Otherwise I am always very pleased with my experiences with the company vehicles and staff. Thank you
LYNA OI was received by John, a very friendly and easy going person. He deal with returning very quickly and smoothly. Highly recommended.
John ZThe trailer alignment is off. The unloaded trailer caused my vehicle to shake. Once loaded it was fine but it should ride smooth empty as well
Canadian CService was prompt and very helpful. Always pleased renting from this location. Excellent experience as always.
Farley DThe mother’s attic leaked horrible and ruined my contents that was up there. This however is not the fault of the location. The employee there and location was excellent.
TENA VFantastic service. Thanks
Brian FExpensive fees from uhaul 1 star to U-Haul. 5 stars to the drop off location
Randy IFront desk clerk was very friendly yet professional.
ARIAM RU-Haul was booked for Collingwood ON location 2 months in advance. Informing me 24 hrs before pickup that trucks are unavailable was a big challenge. Collingwood ON staff were not helpful and rude. Alex’s Gas Bar in Meaford ON were excellent- very helpful indeed.
John HExcellent - Easy - Exceptional
Mark AAlex’s Gas Bar was excellent to deal with however U-Hauls website was not. U Haul let me select Flesherton Ontario as a pickup location however I got a phone call the day before letting me know there were no trucks available in flesherton so we had to go all the way to Meaford to pick up which was fine because they gave me a discount. They let me select 8 am self mobile pick up but it doesn’t even work at all so then I was on hold with U haul for over 20 minutes and by that time Alex’s Gas Bar opened at 9 am. We didn’t arrive til about 830… The worked at Alex’s told us that you can’t do mobile check in as he has the keys locked up in the gas station. So please change your website so it is actually accurate. Thank you.
Lauren SWe should receive the tank full. I received it 3/8 full and accidentally filled it with 104 litres. So the truck was returned with more than 3/4 of a tank, and I ought to reimbursed for the cost of 3/8 of a tank (6/8 - 3/8 = 3/8).
John FNil
Preston HNil. Second time dropping off at this location. Always very helpful.
Preston HMy pick up location was changed 24 hrs out but this was only a minor inconvenience and Alex's Gas bar was very helpful.
Andrew TVery friendly staff. Went beyond what was expected when it came to dropping off the equipment.
Preston HSuper easy! Good selection of moving supplies available in shop.
Andrea WAlex was excellent to deal with as always. He was helpful and helped in everyway to make this a seamless experience.
Farley DI will never again rent from Uhaul. Your prices are now outrageous and I could rent from any other truck rental place for almost half the price; 1.10 per kilometer, rediculous!
Joaquim FExcellent customer service!
SARAH JThe customer service was exceptional
Kailash KThe trailer leaks rain into it. Fortunately it leaked away from the leather loveseats and footstools I put into it.
James MWhen we reached our destination and unloaded the car, our grandson came with us to the drop off point. We do not own a smart phone nor do we want one. To return a rental to you it was necessary to have one first to answer questions and then to take at least 6 pictures of the return. As we returned it after 9pm without a phone that would not have been possible unless someone was with us had one. This makes it impossible for anyone without a smart phone to use your services.
Robert REasy and friendly.
Doug HLet us book the equipment for a week at a time on line We were told that we could not rent it for more than two days and hence had to go to Alex to sort it out
Tim CAlex was once again top shelf!!
Dave CNo problems with return of the rental…manager happy & jovial!
Tammy WAlex was top shelf!
Dave CAlex was great from start to finish.
Kinette cCustomer service is absolutely horrible and useless. I spent 1 hour on hold on moving day and finally gave up. My truck was not at my scheduled pickup location and it took 2 hours out of my moving out day. New owners of my sold property were actually trying to move in while I was still driving to the rearranged pickup location. I ordered 2 wardrobe boxes and 2 mattress sleeves, which I tried to get at the new pickup location but the attendant refused to give them to me. The products were actually delivered to my sold property the day after I moved out. Useless! Now the fight to get appropriate credits begins!
Lisa MU-Haul met our need when the truck was not available at our preferred location for pickup. Thank you U-Haul for accommodating us on such short notice. We had great service from all personal that we encountered with U-Haul. JC, Ont.
Leo CKeep going great job!
Gregory MVery helpful staff. Vehicle was clean and ran perfectly.
Alan HAttendant was very helpful. However, the U-Haul system was down and the 1888 number was total garbage. It wasn’t helpful at all and it made me an hour and a half late.
MATTHEW BI was very pleased with Alex's fair and transparent dealings with me. When our truck had MINOR equipment malfunctions (battery), he IMMEDIATELY dealt with it. This depot is conveniently located, on the town's main village. The property was clean, neat and all the shelves were well stocked (with [what it seemed] everything you might forget mid-travels). I'm glad I was able to support this independent service centre. And so should you!
PAUL NAlex was very friendly and helpful and made my overall experience very smoothly.
Kelly DFor some reason, the order for my rental was cancelled... Alex was the real hero here as he was able to get me another vehicle. I lucked out there, thanks to Alex. Not your finest moment there U-Haul! 🤣
Michel SHorrible experience we were there at 9 o’clock to pick up our vehicle. The app on the phone kept shutting us out. I had to call customer service three times. There was no one there to help us. The guy who was supposed to be there was in his restaurant supposedly sleeping we were supposed to get our vehicle at nine and it was after 11 by the time we got the key totally unacceptable.
Lindsay BVery fast, pleasant and reliable service
Swavek CThe guy came out and helped me get on my way quickly. Very good service!
Jason T