Customer did not leave a comment.TREVOR M.
Customer Reviews for Alex's Gas Bar
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOHNMICHAEL M.
Customer did not leave a comment.DANTE P.
Customer did not leave a comment.David R.
Everything was great!JOHN P.
The process was very mixed up. We were told there was no record of or reservation. However we had email confirmation of our reservation update and confirmation. We ended up being given a 15 foot truck much larger than we ordered (10 foot) and had to pay more than we had agreed to with the initial reservation. The website and the phone lines were inaccessible on Sunday. The network suffered an outage and I believe this impacted the communication and regular processes. So I ended up paying more and having a big truck which I did not want. I was never called back when I tried to reach the Uhaul line to discuss. This was a problem with Alex's at the pickup spot. This was a booking botch up by the web site. Also, was required to return the truck to a location far from my home.RODERICKE W.
Customer did not leave a comment.SANDRAKATHLEEN K H.
Customer did not leave a comment.Michelle P.
Alex was great to work with uhaul was clean, great prices. Would recommend.ASHLEYEVELINE B.
Customer did not leave a comment.Sean M.
great servicephil G.
nothing , the guys were greatPHILIPJ G.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.TRISHANNBONITA C.
Customer did not leave a comment.Eric L.
Not a great experience! Won't be repeated! Young fellow on duty tried his best but has not been trained at all and mngr doesn't bother to come in often!peter L.
Very friendly staff at this location thank for the safe rideMurray H.
Alex was more than helpfulBurnley M.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.doug E.
Customer did not leave a comment.Brent S.
Customer did not leave a comment.TIFFANY D.
Customer did not leave a comment.JOHN MICHAEL M.
The truck seating cab area was fine. The storage area looked clean BUT had some sort of black powder residue that got on all furniture or items that were on the floor...made a mess of anything that came in contact with the floor area. Make sure the storage area is swept a bit better?Pat M.
Customer did not leave a comment.Warren W.
Ok, we were in Meaford, Ontario Vanada and called your toll free line to see what was available. Your customer service rep was awesome but no available equipment at that time. However as we were leaving Meaford we stopoed ar your agents gas station and there was suitable equipment right there on the lot. In no time at all he had us set up and we were able to move a couch no problem. My question us, why was you Arizona office unable to see the available equipment in Meafird. At one point your agent advised us on equipment that was way out of town in Collingwood Ontario. This is when I asked where your customer service agent was located. We are in the middle of a Canadian winter storm. My point us had we not stopped at Alex's gas station and we actually were served by Alex himself we would have had to hire a mover and it would have cost $400.00. More than Double your rate and Alex would have missed a customer Your agent in Arizona was a very nice person but what I don't understand is why she could not see the information Alex had when they were using the same data. Should she have not been on the same sheet of music. However our move went smoothly and Alex had the van back in 3 hours. And its worth a mention Alex is so customer oriented he offered to baby sit our dog while We completed our move Anyhow thanks for listening, and U Haul is my go to for any moves we can safely make ourselvesAnn B.
Alex's gas bar is always a great place to pick up or drop off your uhaul. Alex is one of a kind, such a great guy! He makes everything easy and is a pleasure to deal with.JESSEDAVID S.
Would have been nice if the truck was already cleaned off and started to warm up. It's January in Ontario truck was covered in snow.Ken J.
Customer did not leave a comment.Joseph J.
All went smooth so can't say there's much to improve on Thanks AlexSTEVENE A.
Keep up the good work.Milan S.
Have more parking areaWILFREDT B.
Everything was fine!Richard E.
Alex made renting this moving van very easy. Good overall experience, and easy to drive vehicle. ThanksPete R.
Customer did not leave a comment.jim J.
Customer did not leave a comment.GERRY C.
Friendly service, great location for people moving locally. I would recommend Alex's Gas bar UHaul location.Lotte H.
Alex is the best. He does your company proud.brian I.
Customer did not leave a comment.Michelle F.
Customer did not leave a comment.Kevin D.
Customer did not leave a comment.peter C.
Not have glass, food crumbs, dirt and gross items in the vehicle for the customer to clean up when on a time restraint moving with an appointment as well over an hour away. Had to put blankets down in the back. Pricing not explained well and not what we were told on phone. Happy we were able to move our items in one trip but unhappy with cleanliness of vehicle, pricing description and deposit/refund not as much as expected/told.THOMAS H.
Everything was fine!Richard E.
Your agent here was very attentive and assisted me in the rain with my hookup.GERRY C.
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.NIKOLAY JORDANOV T.
Customer did not leave a comment.gale F.
The cab of the truck was filthy. Considering we are in the 5th month of a pandemic, we expected the cab to have been disinfected before the next use.jennifer P.
I recommend this UHaul in Meaford highly. The service was excellent and very helpfulNancy M.
Thanks AlexPERRYA H.
Easy online pick up didn't work, van wasn't clean, have been over charged for gas when the owner filled up the truck to the allotted level. Will do best to not use uhual again. Thanks. DamienDamien M.
Customer did not leave a comment.BILL C.
All worked very well was a last minute discussion and was looked after GREATmartin T.
I can't think of anything you could do to improve for the next customer. The service was impeccable and when my son left his wallet in the truck by accident and called to see if he would be able to come back and get it out, they went in after hours to meet him and help him get his wallet back, so he could head back home to Toronto. We are so thankful.Susan P.
The vehicle I ordered was not available. This is the second time this has happened to me.Laura S.
Customer did not leave a comment.Joan S.
Customer did not leave a comment.DAVID F.
Customer did not leave a comment.Bryan K.
Customer did not leave a comment.Dave R.
Customer did not leave a comment.Nick C.
Alex was fantastic! He got me setup quickly on a very busy day. The uhaul was clean, but it was clear someone had been smoking in the cab before us. Would recommend a further cleaning of the cabs between customers, but overall very good. Would highly recommend Alex and this location!Steven M.
The online checkin system wasn't working for me. It took about an hour because it wasn't loading well and kept resetting. Just when I thought I had it completed it refreshed again back to the beginning and I took the chance maybe that it had been successful but Alex told me â€œnoâ€ when I got there. No worries though, he got me sorted out and on my way quickly, even gave my kid a candy.James M.
Van was ready to go. Clean and well maintained. No hitches for the day at all. Alex was a very friendly, cheerful person who made the rental experience seamless.Don P.
Alex was awesome to deal with very helpful!!I would definitely go back again.Jeff P.
Customer did not leave a comment.Frazer M.
Customer did not leave a comment.Marty F.
No comments at this time.Jeff M.
Customer did not leave a comment.NIKOLAYJORDANOV T.
Alex is awesome. Much better advice than other locationsDavid D.
Customer did not leave a comment.Stephen I.
Customer did not leave a comment.William C.
Service and manner ls already excellent. Keep up the wonderful friendly service.eldon A.
Alex was very gracious and had soap and water ready for me to wash my personal vehicle which had been painted by seagulls!! Very thoughtfulBrad S.
Wonderful customer service from the owner Alex.sian H.
Alex was great, fast friendly service out and in with no pressure. Covid prevention measures in place. Thanks Alex!Robert W.
Customer did not leave a comment.john C.
The interior was not clean ie. cup holders, garbage under seats. During Covid especially these high touch areas should be cleaned and sanitized.Martina P.
Fine as is thank you..Michael M.
Customer did not leave a comment.NIKOLAYJORDANOV T.
Customer did not leave a comment.Donald B.
Alex was friendly and helpful. The online interface was very easy, fast, well designed. Over all, 8.5 or 9 out of ten.Steven S.
Alex is always a pleasure to deal with.PATRICK K.
Excellent experience.William L.
Customer did not leave a comment.William R.
Customer did not leave a comment.David S.
Nothing. I dropped it off full of gas and dropped the keys in the box on the door.Greg M.
It was fine!Richard E.
Customer did not leave a comment.Allan C.
Nothing. I love dealing with this location for friendly service!!!Fiona D.
Fine as it is thankyou..John M.
Customer did not leave a comment.Nikolay T.
Alex was friendly, courteous and got me set up with my trailer quickly! Definitely use this UHaul dealership again!Brian P.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Heather B.
Alex is very helpful, patient and personable. Excellent service!zanna S.
everything was great.Douglas B.
Customer did not leave a comment.Denys W.
Customer did not leave a comment.Ron T.
Everything was fine thanks!Richard E.