Customer Reviews for All About Storage LLC
(U-Haul Neighborhood Dealer)

1,227 reviews

132 S Hooker Rd   Sequim, WA 98382
(HWY 101 at Hooker Behind the Clallum County PUD facility DO NOT BLOCK GATE)

(360) 683-8298

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9:30 am - 5 pm

Services at this Location:

Contact Us

(360) 683-8298

132 S Hooker Rd
Sequim, WA 98382
(HWY 101 at Hooker Behind the Clallum County PUD facility DO NOT BLOCK GATE)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9:30 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Fredrich K. 
Rating:
5.0

The day before I was to pickup Truck in Tacoma I was informed that the nearest available truck was in Sequim, which is two hours away from me in the opposite direction that I was traveling.

ALBERT G. 
Rating:
5.0

Friendly and fast . Appreciate the service had to rent the trailer twice in 2 weeks. In and out in minutes.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

ed A. 
Rating:
4.0

Customer did not leave a comment.

Paul A. 
Rating:
3.0

So to start this transaction off I reserved my rental 2 weeks prior and never received a call to verify it but did receive a text message changing my time to 4 hours later than I requested. That happens I get it. Then I show up and no trailer available. My original location called and found me another trailer. It was only a 200 mile round trip on a friday afternoon.

Carl G. 
Rating:
4.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Kurt W. 
Rating:
3.0

I went to a different location that had a 26' truck. I reserved it for the 4th. I get a notification from U-Haul in Kent WA to pick at a different location not far from there. THERE WAS NO 26' TRUCK. I had to settle for a 20' and it was not big enough. I have to get another truck, hire another crew on days they are available. If I reserve another 26' in Sequim will I get it? I might just go to Penske if you can't guarantee that I will get what I reserved. And I prefer the location I originally went to. This is not the first time this has happened with U-Haul for me.

DIANNA F. 
Rating:
5.0

All in One Storage does a great job with rentals, as well as supplies for moving. We've rented from them about 10 times over that last 4 years and we would continue to use them every time, as long as vehicles are available. So far, they have always had a vehicle available to us each time we rented. The staff is very helpful and friendly.

David F. 
Rating:
3.0

Customer did not leave a comment.

Kurt K. 
Rating:
5.0

Friendly and helpful. Thank you

John H. 
Rating:
3.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Dana S. 
Rating:
2.0

It took me 90 minutes to finally check out with the truck. The clerk didn't know how to do the computer paperwork. She involved tech support as well. When that didn't work she had me do the reservation from scratch. I must have given her my credit card over 5 times. It wasn't a good experience.

Crista M. 
Rating:
3.0

Figure out what went wrong with my reservation. Initial quote online was $447.18. I called the Uhaul 1800 number after making reservation to add 2 days to the contract. Was told it was done. Went in to pickup vehicle and the quote on my phone was $1,644.00. Employee checked it and I was told it was $447.18. She even flipped her screen around to show me the date range from 4/15 to 4/19. I pay and sign and she prints me a copy of the contract and the dates are wrong. Once I reach my destination I have to pay an additional $116.96 for the additional 2 days I already thought I had paid for.

Matthew Y. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

All great

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

KATIE S. 
Rating:
5.0

Nothing really. They were very nice people.

John D. 
Rating:
5.0

One of the nicest UHaul locations we have ever used with great staff.

RITA V. 
Rating:
3.0

The location is fine - clean, decent amount of supplies, easy to access and the rep was friendly and knowledgeable but this was NOT the location I "ordered". This was 1.5 hours from my original location and where I needed to get a truck. It was a HUGE hassle to get here and I was notified less than two days before my move. I had no choice but to make it work.

Christiana P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Nothing was amazing service even stayed late for me

Christopher K. 
Rating:
5.0

The vans engine sounded like it wanted to blow up

MIKE A. 
Rating:
5.0

Customer did not leave a comment.

Danielle B. 
Rating:
4.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

The U haul Lady was a treat to watch her work. She's a one person Army doing all duties. She was very pleasant and is a tough Lady. I'll be back to use more of the U haul items....Thank you U haul Lady....Ron Gustafson.

Ronald G. 
Rating:
5.0

Great service and professionalism from the manager. Very nice and polite wven even though it was busy. Very competent.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Frederick T. 
Rating:
5.0

Nice lady

john W. 
Rating:
5.0

Customer did not leave a comment.

Mikal C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl H. 
Rating:
5.0

Customer did not leave a comment.

dave H. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN JEANINE B. 
Rating:
2.0

Make sure employee wears mask at all times if required to for customers to wear one inside

Heather K. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
1.0

The van was dirty - McDonald's food on the seats and in the cup holders, the back was not swept out. The van was converted in dents and had a broken bumper. The customer service rep was in a bad mood and was unprofessional.

Kendon M. 
Rating:
5.0

Fast and easy!

Kenneth B. 
Rating:
5.0

Good square deal.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Royce C. 
Rating:
2.0

Staff was rude and belittling. I've rented here many times and Delt with a very nice gentleman. I went in and asked what they had and she told me price. I said online says like 7 dollars cheaper. She said well that's our price. I went outside reserved it online at cheaper price and went back in. She charged me 2 dollars more than online stated it would be but even then was cheaper then she quoted with the insurance. I did not feel comfortable with her taking pictures of my I'd since she has credit card info as well. This was a lady and I got out of vehicle to watch her hook up trailer and she barked get back in truck which I did not. She kept saying ball was wrong size and I'm like no it's not. She didn't have it unscrewed so it would go over ball. I pulled out of drive with trailer and it bounced hard and I pulled over and it was not screwed down to tighten around ball. I took it back today and was backing it in the slot which I've done numerous times and she comes out yelling stop. I thought maybe she wanted it somewhere else and waited to see what was going on. I couldn't see her and got out to find her directly behind my truck unhooking trailer in middle of drive. I said why did you do that she said so I could do this and pushed it across drive into spot I was gonna put it. The tongue and wires were dragging on ground and left marks in drive. If there is damage I didn't do it. When I asked where the gentleman was she said he doesn't work here anymore. I will not rent there again due to her.

Kimberly H. 
Rating:
4.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

DONNA T. 
Rating:
5.0

Jennifer was great to help us to hook up the trailer She had us fully inspected at the time we left with the trailer which added greatle to the overall sagftey of the trip thanks jennifer

Colin T. 
Rating:
5.0

Customer did not leave a comment.

korey D. 
Rating:
5.0

Customer did not leave a comment.

Irene E. 
Rating:
2.0

Rent a proper hitch if the customer doesn't have one.

Stephen L. 
Rating:
5.0

Good, friendly service and vehicle was clean and ran well. Easy to find and ample space and parking.

Jon K. 
Rating:
5.0

Customer did not leave a comment.

RONNIE H. 
Rating:
4.0

Cindy was Awesome!

Carhy C. 
Rating:
5.0

Made the process very easy

Toni R. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA H. 
Rating:
4.0

Customer service over the phone was excellent! Thank you for being so helpful even in a 3 minute phone call.

JANELLE S. 
Rating:
5.0

Customer did not leave a comment.

KELLEN S. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

BRYANT B. 
Rating:
5.0

Thanks

Teuku-Isa L. 
Rating:
5.0

No improvement needed. Larry is great and knowledgeable.

NANCY C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Val G. 
Rating:
3.0

There was no availability for a car transport in my area

Rory M. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
3.0

Customer did not leave a comment.

Ed C. 
Rating:
5.0

Thanks. Nice people.

Marbella B. 
Rating:
5.0

Customer did not leave a comment.

Doris C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Service was great, barely got parked and she was out checking out the truck and checked me out quickly. Thank you for the great customer service.

DONNA S. 
Rating:
4.0

Customer did not leave a comment.

MARK STUART P. 
Rating:
3.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

Customer did not leave a comment.

MARC H. 
Rating:
4.0

Customer did not leave a comment.

SKY R. 
Rating:
5.0

Customer did not leave a comment.

Sheri H. 
Rating:
4.0

We left with what we thought was one bad tire. It made the trip worrisome but we didn't have any problems.

Ronald R. 
Rating:
4.0

The clerk is not very customer friendly. He gets the job done, but isn't really friendly or accommodating. The location is neat and well maintained, but as stated above, the worker was abrupt. And unfortunately, this is not the first time.

ANGELA W. 
Rating:
5.0

Customer did not leave a comment.

WALTER G. 
Rating:
5.0

Customer did not leave a comment.

REBECCA M. 
Rating:
5.0

Customer did not leave a comment.

Judith J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD EDWARD S. 
Rating:
1.0

The customer service is very poor, this drop off point should not be a representative for your company . If this location requires mask for COVID-19 and you forgot your own the place ( I put my sweater over my nose and mouth ) should provide one and not have his personal beliefs in the conversation( being very rude and belittling). I will not recommend are use this facility ever.

Robin H. 
Rating:
1.0

I had the truck for slightly over 24 hours total and was charged for four days. This one day rental costed me nearly $500.00 and at this point I've called the pick up and drop off location as well as the customer service number and nobody will help me. Will never use uhaul again.

Matthew M. 
Rating:
5.0

Larry is the best.

Field M. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
1.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

ROCCO PAUL P. 
Rating:
5.0

Great Service, very professional and friendly.

David F. 
Rating:
5.0

Great service!

David F. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Agent was very helpful and friendly. I don't have any suggestions for improvement as my experience was outstanding.

craig C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Great service, friendly staff and super clean office and yard.

WILLIAM M. 
Rating:
5.0

All About Storage is a clean, well run establishment. It was a pleasure renting from them. Thanks

Eric P. 
Rating:
5.0

Larry was very fast, friendly and professional. Assisted every step throughout the process, explained pricing and all the options. Very simple process. Thank you!

John Z. 
No reviews have been submitted for this location.

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