Customer Reviews for All American Storage
(U-Haul Neighborhood Dealer)

452 reviews

2294 IL 158   Belleville, IL 62221
(at RT 158 and Mascoutah Ave)

(618) 566-9100

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 8 am - 1 pm
Special Operating Hours
  • 10/15/2021: Closed

Services at this Location:

Contact Us

(618) 566-9100

2294 IL 158
Belleville, IL 62221
(at RT 158 and Mascoutah Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 8 am - 1 pm
Special Operating Hours
  • 10/15/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Although I would still recommend this location to a friend, this experience wasn't nearly as good as the 1633 E US 50 location nearby. At this location, the woman working the desk had no idea how to hookup a trailer, luckily I did, and I had to hook it up myself. She was on the phone and sending pictures to who I believe was her husband and he was able to help that way, but still a very difference experience than just walking out front to see everything is ready to go for me. She was extremely nice though and that made it a better experience.

Tanner O. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
4.0

Customer did not leave a comment.

CURT L. 
Rating:
5.0

Great customer service

COREY S. 
Rating:
5.0

Above and beyond customer service! Very knowledgeable, and honestly caring that the renter has a great and safe experience.

Michael W. 
Rating:
5.0

George did a great job setting up the tow dolly for me and providing helpful hints to make the job easier!

Kenneth H. 
Rating:
5.0

Owner provided outstanding customer service throughout whole experience. I wouldn't go to anyone else in the area. Strongly recommend uhaul make him a point man for rentals, if not already done.

Alexis A. 
Rating:
5.0

Great Service. Thank you!

Richard W. 
Rating:
3.0

The Belleville location is fine. It's nothing fancy, but the guy working was polite and took time to explain everything. I didn't like having my reservation changed 24 hours before we left. I was forced to drive 2 hours out of the way to get a vehicle that should have been only 10 minutes away from my house. I would advise anyone in the future to avoid Uhaul if possible. P.S. your company's customer “Service” at Corporate level sucks ass.

JONATHAN P. 
Rating:
5.0

Not get trucks stolen! :) I got the 15 foot truck because the larger one I reserved got stolen. Blessing in disguise. The 15 foot truck fit just right when I backed into the driveway. Customer service was excellent.

KELLY M. 
Rating:
4.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

NICOLE C. 
Rating:
5.0

Excellant, very helpful, stayed later than normal to make sure everything was ready to go.

Larry E. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel H. 
Rating:
4.0

Customer did not leave a comment.

MARTIN C. 
Rating:
4.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

Awesome customer service! Really close to Scott AFB.

Joseph M. 
Rating:
5.0

very professional and his ac is out and he still was very personable and helpful both in person and on phone.

JACQUELINE P. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Great service

Jennifer J. 
Rating:
5.0

George did a great job and I really appreciate his help.

Philip M. 
Rating:
5.0

Customer did not leave a comment.

Ruben L. 
Rating:
5.0

Explained everything and friendly.

Gordon M. 
Rating:
5.0

The owner called me ahead of my drop-off to give me a code to access the site after hours. He was great.

HOWARD S. 
Rating:
5.0

George was excellent, very customer oriented and helpful. I will definitely use this location again.

Kevin M. 
Rating:
5.0

George provided wonderful customer service and had nice equipment. He was detail oriented and helpful. I really appreciate his service and assistance. I will highly recommend this location to family and friends.

Nikko F. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

George was extremely helpful and went out of his way to make sure we were taken care of. Highly recommend George. Michael B Aurora CO O

Michael B. 
Rating:
5.0

Best Customer Service EVER! TY!

Jerry R. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

George at All American Storage was professional and curious. Thank you George.

Scott H. 
Rating:
5.0

Super friendly and speedy. Had the truck ready when I arrived and was out tge door in minutes.

Aaron M. 
Rating:
5.0

Nothing at this time. I received extremely great service. Will be using your company in the future.

Belynda H. 
Rating:
5.0

Thank you for your service

Sheila M. 
Rating:
5.0

I find prices to be slightly high considering we are expected to fill the tank back up with gas

Christian M. 
Rating:
5.0

Very polite and helpful

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Jarrette H. 
Rating:
5.0

Excellent customer service Easy and convenient pick up and drop off. Owner very responsive to questions. Trailer was in good condition and we had no issues during our trip

Laura E. 
Rating:
4.0

The only thing I can complain about is they did not have the appliance dolly available that I reserved. John was able to locate me one, but then I had to retrieve it myself from a location in O'Fallon. This took about an extra 45 mins from my schedule and caused my friends, ready to move my belongings, to wait and we had to start later than expected. That was a little disappointing!

LYNN L. 
Rating:
5.0

Excellent to work with

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE L. 
Rating:
5.0

Not much to improve. The service was really good. I was well informed about the trailer that I rented

Shelly W. 
Rating:
5.0

Not much to improve. Service was really good. I was well informed about the trailer that I rented.

Shelley W. 
Rating:
5.0

Not much to improve. Service was really good. I was well informed about the trailer that I rented.

Shelley W. 
Rating:
2.0

I was not informed of a $20 cleaning fee. I left the truck clean and secure the same way I picked it up. Also, was charged extra mileage. The location I first chose did not have the truck I reserved. I was told the other location was just as close....it was not. It was 13 miles (one way) whereas the original location was less than 2. That means an extra 22 miles I was charged for, that I shouldn't have been. Very upset!

Angelina C. 
Rating:
5.0

Absolutely nothing, George was awesome!

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
3.0

Highly recommend George's place to all my friends. He was extremely helpful and accommodating.

Lora B. 
Rating:
5.0

Customer did not leave a comment.

Clyde L. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

George is GREAT! Always a friendly smile & Great Rates on rentals. I Trust him at his word as he as been very Honest with me! I will return to his business ALWAYS!

Keo M. 
Rating:
5.0

Customer did not leave a comment.

IRVIN A. 
Rating:
5.0

Customer did not leave a comment.

Drayton D. 
Rating:
5.0

great people working here. Had the trailer ready when needed and the return process was great.

jon W. 
Rating:
5.0

Customer did not leave a comment.

Dale W. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH F. 
Rating:
5.0

Very pleasant experience.

Johnathon C. 
Rating:
5.0

This location was amazing. I was helped by George, who was incredibly friendly, answered every question, and really took the time to make sure I was comfortable with the truck before leaving. I will definitely keep this location in mind if I am ever in need of a Uhaul again, and will recommend anyone I know to use this location.

Nicki S. 
Rating:
5.0

The gentleman working this location was so helpful and explained everything. He took time to show me my blind spots and how to hook up my tow dolly. He didn't rush through my rental even though others were waiting. Great place to rent.

Laurie V. 
Rating:
5.0

George Mell made me feel very welcomed & was a total professional at informing me off all the safety things to be aware of while driving this large truck. The height clearance & long rear end were specific areas to watch out for when in operation. I will definitely rent from George Mell again! Great Service!!!

Keo M. 
Rating:
3.0

No place to park to many U-Haul at this location

Jason K. 
Rating:
5.0

I can not tell you how much I like this location. Friendly staff and more importantly, a secure facility. My car sits behind a gate after hours. I can access my vehicle by using a code provided. Worrying about parking my car and someone breaking into it is not an issue here. Several gas stations within ~1.0 mile.

Anthony R. 
Rating:
5.0

Of the three U-Haul places I have used in the past, this is the top one. The guy who works at this location is friendly and treats you well. He makes both pick-up and drop-off actions go smoothly. I like that my vehicle (dropped off while I was using the truck) are behind a secured gate while I am using the service.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

I don't know how much control you have, but Google kept sending me to your competitor on 161. Bad Google Maps!

Mary F. 
Rating:
4.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

Friendly and professional very nice I will use again

David H. 
Rating:
5.0

Great customer service

DRAYTON D. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
4.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

No improvements. The experience was excellent. George, the owner, is good to his customers -- professional, friendly, and accommodating. I drove 6 extra miles to use this particular U-Haul establishment.

Wilson W. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Great service nothing to improve as far as I could tell.

Steve T. 
Rating:
5.0

Phenomenal service

George M. 
Rating:
5.0

George was awesome! He was very understanding and accomodating about my concerns during this pandemic. He was also very personable, friendly, professional, and accurate. I appreciate everything he did. I will continue to use location for all my moving needs in the future. Thank you so much George!

Christine J. 
Rating:
5.0

Customer service the best!!!!

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

George and co are fantastic - highly recommended!!

James R. 
Rating:
5.0

Couldn't ask for a better rental experience. George was knowledgeable and helpful and had the equipment ready before I could get there

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

BRENDA W. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Very friendly!!

Bart M. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

I have used this provider a number of times - I use them regularly and there's a reason. They're great and very customer oriented.

Michael H. 
Rating:
5.0

Rep gave me a great deal and quick turn since I was in a last minute pinch move. Would definitely recommend!

Edward W. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Flexible and supportive

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Mary Jo S. 
Rating:
5.0

Great service! Always goes the extra mile for the customer. My preferred provider.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

The man there was very helpful and explained everything to us. Would use that location again.

Mike P. 
Rating:
5.0

Very responsive and flexible

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Sandy D. 
Rating:
5.0

Great, welcoming drop off! Thx!

dan N. 
No reviews have been submitted for this location.

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