Customer Reviews for All American
(U-Haul Neighborhood Dealer)

181 reviews

3601 W Hwy 66   Gallup, NM 87301
(One Block west of the Loves's truck stop)

(505) 726-4584

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 2 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(505) 726-4584

3601 W Hwy 66
Gallup, NM 87301
(One Block west of the Loves's truck stop)

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 2 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service

Rachel S. 
Rating:
5.0

Everything was excellent!

Tina D. 
Rating:
4.0

Everything's good customer service was great

CYNTHIA H. 
Rating:
5.0

Customer did not leave a comment.

Marie K. 
Rating:
5.0

I used the fenced vehicle storage area. The storage area was very convenient to use. However, during inclement weather it was a muddy mess to use or retrieve your unit or vehicle

Charles R.  |  Overall Experience 
Rating:
5.0

The attendant took very good care of my needs and any concerns I had. She was awesome.

JEANNINE R. 
Rating:
4.0

All our interaction with this facility has been great.

MILLIE H. 
Rating:
5.0

N/A

Peter L. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
3.0

Rightside tire low tread! Had tire tread fly off and almost lost the trailer. Shifted entire load and broke a few items. It too over 4 hours to get repaired, had to rent a hotel room. Getting Customer service if virtually impossible to file complaints.

Mark S. 
Rating:
5.0

None needed

Peter L. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Nothing. I needed the trailer for a couple of extra days. When I called, the representative was very kind and accommodating. She was also easy to work with when I returned the trailer.

Jody A. 
Rating:
5.0

Very helpful people.

Donald K. 
Rating:
5.0

All went well d Definitely a good experience.

Tom N. 
Rating:
5.0

Customer did not leave a comment.

Brenton B. 
Rating:
5.0

Customer did not leave a comment.

Liam M. 
Rating:
5.0

Thank you awesome job

Rayosita H. 
Rating:
5.0

Customer did not leave a comment.

SHARON P. 
Rating:
3.0

Customer did not leave a comment.

Cathlena P. 
Rating:
3.0

Customer did not leave a comment.

Frank K. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
4.0

The windshield was dirty and covered with bugs

Foster H. 
Rating:
4.0

Customer did not leave a comment.

AURELIA S. 
Rating:
5.0

Customer did not leave a comment.

Cardell J. 
Rating:
1.0

I had the dolly for less than 2.5 hours and the car i needed to tow would not smoothly load without damage. Yet, i was not able to get a refund. I am very disappointed how this was handled.

Tara D. 
Rating:
5.0

Customer did not leave a comment.

MARGARET C. 
Rating:
3.0

Chains, straps and hook system wasn't put on correctly or safely after I specifically stated that I have never put them on before and needed it done correctly due to the very long 1,800 mile trip. Less than 2 hours down the road, chains loose or broken and the straps where put on incorrectly. Called U-Haul Roadside Assistance while in Tupelo, MS and the Representative was located in Phoenix, AZ. She was very helpful and after a long wait my vehicle was finally ready. I made it to my destination. While turning in the Truck and Tow we realized that the chain was broken again and one of the straps was still loose. Thank those who assisted me along the way. Ensure that all employee's are trained on how to hook up towing and make sure that they tell customers HOW to do it correctly.

Terry M. 
Rating:
3.0

Customer did not leave a comment.

ROGER A J. 
Rating:
4.0

Customer did not leave a comment.

Phyllis G. 
Rating:
1.0

I ask if I could drop the trailer anywhere as we are emergency relief. The young lady said yes. I tried to leave it in Holbrook and another location in Gallup but was unable to. The trailer was old and everything inside got wet including PPE's. Not a good way to run a business.

James W. 
Rating:
5.0

Customer did not leave a comment.

Santiago L. 
Rating:
4.0

Customer did not leave a comment.

janet K. 
Rating:
5.0

Wesley went out of his way to move the rented equipment to a convenient location. Area (Gallup) was under a lock down order because of Covid-19 and he relocated equipment to West side location. Also, the lady at the West side helped with some of the paperwork. No extra fees. Thank you very much

David B. 
Rating:
4.0

Upon arrival, I was informed that they did not have the truck I reserved. Needless to say, I was not happy. However, the guys at the location were able to help us out and locate a truck for me to use.

Minerva B. 
Rating:
5.0

No change. Super easy and great staff

Tommy H. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Donavon E. 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
5.0

This lady was awesome!!! I was going to be a few minutes late (for her closing time) due to the horrible experience from the previous place i went, I will address that later, she was nice, helpful, had no issues with helping me after her closing time, you need to send all you can renting something in Gallup to her.

Samuel K. 
Rating:
5.0

No issues but did let them know about the floor part

Isabel G. 
Rating:
4.0

It was good

Virgil B. 
Rating:
3.0

Customer did not leave a comment.

Sharon A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Sheila L. 
Rating:
4.0

Customer did not leave a comment.

Spencer H. 
Rating:
5.0

Customer did not leave a comment.

Susan J. 
Rating:
5.0

Customer did not leave a comment.

Dominic M. 
Rating:
5.0

Customer did not leave a comment.

Brett H. 
Rating:
4.0

Customer did not leave a comment.

Randall B. 
Rating:
5.0

Customer did not leave a comment.

Bida T. 
Rating:
3.0

It took a long time for the employee to complete the paperwork in the computer, and she had to enter the information twice before she was finished.

Joe M. 
Rating:
4.0

A better overview of the vehicle could have been given at our initial inspection. The tow haul function and deactivation of prior to driving sans trailer should have been provided.

Thomas or Tammy J. 
Rating:
5.0

Went out of their way to accommodate me in areas that corporate could not do.

CINDY K. 
Rating:
5.0

The lady at the drop off location was very polite and helpful. THX

JAMES M. 
Rating:
3.0

Customer did not leave a comment.

patricia B. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
5.0

Customer did not leave a comment.

Bernard B. 
Rating:
4.0

Was taken care well.

RANDY L. 
Rating:
2.0

It was snowing the day I dropped off our rental unit. I was charged for not having it clean on the outside due to ice/snow. I thought that was unacceptable.

Deborah B. 
Rating:
5.0

Great service and attention to detail!

Ed H. 
Rating:
5.0

Customer did not leave a comment.

ella P. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

GARRY T. 
Rating:
5.0

Customer did not leave a comment.

TOBI I. 
Rating:
5.0

I dropped the trailer off at night after they were closed.

William J. 
Rating:
5.0

The staff were very helpful

paula M. 
Rating:
5.0

Customer did not leave a comment.

Marilyn R. 
Rating:
5.0

I really liked,the way the whole experience was from support with making the reservation at the Apache moving and storage in Tempe As with Scott Fowler .Help from All American moving storage back to Tempe . It was an overall positive move. Thank you once again for an easy no stress move. from Doretta Rayam Jatabarry

DORETTA R. 
Rating:
5.0

EVERYTHINGS GOOD , FRIENDLY SERVICE.

Raymond B. 
Rating:
5.0

Friendly, helpful, and professional service. I was impressed both during the pick-up and the drop-off of the trailer. The trailer suited my needs very well.

Michael J. 
Rating:
5.0

Stay friendly and professional.

Melvin S. 
Rating:
5.0

Very informative anf pleasant attendant.

Mark H. 
Rating:
5.0

Very friendly customer service with a smile!

Laurie C. 
Rating:
5.0

Very nice lady who explained everything as far as hauling the vechicle is concern

Charity E. 
Rating:
5.0

I am impress with their services, the equipment we utilized. I prefer unsullied and recommend highly. Thank You U-Haul

David L. 
Rating:
4.0

Customer did not leave a comment.

Dahn H. 
Rating:
3.0

The lady needed my help to unhook the trailer, where are the guys to do this task????? it took too long to unhook.

Bernadine J. 
Rating:
5.0

Customer did not leave a comment.

Bernard B. 
Rating:
5.0

Customer did not leave a comment.

Maricela A. 
Rating:
5.0

Customer did not leave a comment.

Bernard B. 
Rating:
5.0

Customer did not leave a comment.

Cornell C. 
Rating:
5.0

Customer did not leave a comment.

Teressa B. 
Rating:
5.0

Customer did not leave a comment.

Pastor S. 
Rating:
5.0

Customer did not leave a comment.

Chloe P. 
Rating:
5.0

Customer did not leave a comment.

virginia E. 
Rating:
5.0

The dispatcher was the best UHaul worker I've ever been helped by. He pulled some strings and was extremely accommodating with my situation. Very impressed by his customer service and happy to have been serviced by him.

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

Monica D. 
Rating:
1.0

Ripped off again ! Twice this month I've been over charged it's time the public is made aware of wants seems to be a nationwide overcharging problem established by UHAUL

FREDERICK M. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

Bernard B. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
4.0

Trailer rear door was missing a set screw, allowing the door to be loose and rattle badly. I had a screw that worked so I fixed it myself. Should have been noticed and repaired before I picked it up.

David W. 
Rating:
5.0

Customer did not leave a comment.

Bernard B. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Great costumer service!!!

Andres F. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
4.0

Customer did not leave a comment.

Bernard B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
No reviews have been submitted for this location.

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