No improvements needed.Jill D.
Customer Reviews for All Island Storage Operations LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jerome S.
Need better training for employees on how to handle returns or rentals when the system is down. The staff really didn't seem to understand the paper form process; they couldn't even provide a receipt or copy of the form I had just signed. I was told I would receive an email return receipt as soon as the system came back up, but didn't get one until I called them 24 hours later to inquire again..JOHN M.
wish freeland had same trailer to rentJoe K.
Customer did not leave a comment.JOEL W.
Be little more detailed about pick up informations. I made plans to pick up in lynnwood WA but a rep called me to say it's wasn't coming to that location it's going to Clinton bc they didn't want to cross the ferry. If I knew about the rates to go over it twice then I probably would had made other plans.anthony M.
Friendly customer service!Mark B.
Customer did not leave a comment.Robert S.
My agent went above and beyond, even waited for me to get off work. Thank you so much, MerryMerry P.
Customer did not leave a comment.DENNIS W.
Great service. Helpful staff.randy B.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.TREVOR RYAN W.
Customer did not leave a comment.Carolyn J.
Jackie and Cory were so great to work with! Fantastic team, we already spread the word about them !Naomi L.
Customer did not leave a comment.Richard S. | Overall Experience
Very friendly and helpful staff and well organized & clean facilityKeith B.
Customer did not leave a comment.Miranda H.
Customer did not leave a comment.Shawn M.
ABSOLUTELY THE WORST EXPERIENCE I HAVE EVER HAD IN MOVING. I personally moved 17 times in 24 years with the military both on my own and with the government and U-Haul did nothing but steer me wrong. From the reservation a month out to being over charged in the end. In an attempt to rectify the problem to another run around saga. Oh wait we will open up a 72 hour investigation although it took you 10 seconds to over charge me...how convenient. Sent to a 5 hour pick up to finding out availability was 10 miles down the road and no one seemed to care. U-HAUL SUCKS to put it polity. NEVER AGAIN!!!KELLY S.
Customer did not leave a comment.Pat H.
Customer did not leave a comment.MICHAEL W.
Customer did not leave a comment.JOHN NICOLAS D.
Check out takes too long....tom L.
Customer did not leave a comment.TIM E.
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.Harvinder B.
Customer did not leave a comment.James I.
Only issue was I requested a furniture dolly, and none was available, so I called someone who called three people to finally find one available on a Sunday. Would have liked to have been notified prior to my move day that none was available.Erin W.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.FRANK S.
Customer did not leave a comment.Maureen B.
Great service from Josh!Scott G.
I am sorry to say I forgot the name of the man who helped me. He was terrific. It is among the best business experiences I have had on Whidbey. Please give him my thanks.Jon A.
Customer did not leave a comment.Gregory P.
Hire people like those that work at the Clinton facility for your Bay Area offices.Vincent J.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Layla T.
Very customer focusedTom S.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.tom L.
Customer did not leave a comment.bill M.
Customer did not leave a comment.jim P.
Dropped off to approved location on time. Spent the next 5 days proving it had been dropped off.Adam G.
Customer did not leave a comment.kathy T.
Customer did not leave a comment.Esther C.
staff very friendly and helpfulCecelia D.
It was an awesome experience. I'll go back again in the future, without a doubt.Glen H.
Absolutely a fabulous experience. Jackie, Josh, and the owner Natasha were incredible.!!Ginger M.
Jackie was very helpful and friendly. I enjoyed doing business with herDavid B.
Customer did not leave a comment.James C.
Customer did not leave a comment.Jeff A.
Customer did not leave a comment.Gunilla E.
Customer did not leave a comment.AARON B.
Customer did not leave a comment.leann H.
Very helpful.STEPHEN V.
Very helpfulSTEPHEN V.
Customer did not leave a comment.Kate S.
Customer did not leave a comment.JENNY P.
Customer did not leave a comment.Andrew B.
Customer did not leave a comment.Christine G.
Customer did not leave a comment.Alice J.
The only issue I had was I used the same size truck and car carrier to move fathom McCall Idaho. To Freeland Wa. With the same mileage distance and it cost me$600.00 dollars. I used the exact same size size truck and car carrier 4 1/2 months later to go to Boise I'd. with the same driving distance and they charged me $1,200. Ask why and the answer I received from your HG in Az. was it was at the end of our busy season--Really!! What kind of response is that. ?????jerry T.
Josh really came through for me and my family...again. Highly recommend All Island storage to anyone who needs Uhaul equipment or storage spaces. Best Regards from Mark SpharlerMARK S.
Signage is somewhat confusing and the truck was not checked before we left (I thought that was standard), but otherwise the experience was fine. Unmemorable.CHELO B.
It took a great deal of time to transfer my reservation to this location, causing me to miss a ferry, miss a business appointment, and lose a lot of money.Jan M.
Customer did not leave a comment.Pam E.
Customer did not leave a comment.William P.
So helpful as we moved to our new home. Amazing customer service. Could not recommend higher.Vincent H.
Customer did not leave a comment.Ron R.
Jackie and Josh are both superior people, they helped us in all aspects for all of our moves...they provided storage, packaging materials, locks and assistance with securing our car on the auto transport. We will ONLY use All Island Storage for our needs. They have become personal friends to us. Mark Spharler.MARK S.
Customer did not leave a comment.Jeff B.
Great van, great people to work with, very good experience!!Donna W.
Customer did not leave a comment.Jeffery M.
Customer did not leave a comment.Mark H.
Very friendly and conscientiousRobert B.
Josh made this experience a breeze from start to finish. I have never experienced renting a truck so easy. All Island Storage is a â€˜one stop' operation. Highly recommend All Island Storage (& especially Josh)!GINGER M.
Customer did not leave a comment.Jeff B.
Customer service was amazingZach H.
Super friendly, Johnny-on-the-spot service!Albert A.
Customer did not leave a comment.Robert B.
Tough move for us, but these nice people helped make the truck rental smooth.Mark W.
The drop-off location was required because the staff at the pick-up location would not return calls or come to the location to help un-hook the trailer. After a 2 hour wait, and several calls to the emergency number I was finally told to go to the new location to get help. I injured my back trying to un-hook the trailer myself and was not able to turn around easily to put the trailer in an appropriate location. got little help from the staff there. They were not responsible for the initial lack of help and my injury precluded me from being very accommodating.Stephen B.
Probably somewhere in the system, either at the pickup or in the system, the drop off location was wrong. Two phone calls and we were finally confident we could drop it off in the U-Haul location near our destination.arleesue S.
Only thing..your system would not accept my debit card that i used many times at same location. Inconvenient.Patrick K.
Good equipment and service.ERIK K.
The vehicle, a new van, was just right for the job. And, easy to drive.Zoe V.
Customer did not leave a comment.Ariel P.
Customer did not leave a comment.ERIK K.
Jackie was extremely helpful and friendly.Louis K.
Customer did not leave a comment.Joann D.
This is the best U haul place I've been to on the island, and I've been to all of them.catherine S.
Customer did not leave a comment.David R.
Customer did not leave a comment.Mike H.
Customer did not leave a comment.Mike H.
Customer did not leave a comment.thomas P.
You guys were friendly and helpful. Thank you!Jennifer K.
Customer did not leave a comment.Mary Ella K.
Great customer service :)stephanie R.
Customer did not leave a comment.David M.
Great storage great place great people thanksGEORGE D. | Overall Experience
Customer did not leave a comment.John S.
The staff is friendly & helpful. The facility is clean, brightly lit, cool in summer & warm in winter. Restroom and carts are available for renters. Our furnishings were safe there.BERNIE B. | Overall Experience