Everything was excellent! The place was very clean, and the young lady at the front desk was extremely kind and helpful. She made everything easier for us and helped us arrange a better pickup. We really appreciated her great customer service!
Juan M
Customer Reviews for All Our Trucks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was pretty nasty on the inside. Had to kill the spiders and there were many and they were big. Then had to broom everything out and clean up the front ledge. I've got pictures of it all, if you'd like to see the spiders. It was a Southern House Spider so not dangerous but I was worried it would lay eggs in the gear we packed into the truck overnight.
Matt VVery good customer service and the overall location was good.
Patrick TThe person that helped me was very nice and made the process very easy.
Derek ANeeded mowing and clean up
W. Dthe location is run down . grounds need maintenance. employees were great vehicle was clean and running great
Sam PVery good service
Bruce FTo make sure they recognize the damage on the truck before someone else uses it.
JEFFREY V5 stars.
DANNY PMn
BRAULIO BWe did a drop off. Everything was great
ALAN KI reserved equipment a week + in advance only to be told upon arrival that they didn’t have what I reserved. Poor customer service experience at rental location. Not having the equipment needed caused me to double my cost in time and trips due to having to settle for a smaller trailer at the last minute. A simple heads up prior to my scheduled arrival or providing alternate locations with the equipment I needed would have been more than sufficient.
Patrick EMy entire rental experience was awful. I booked a truck in Tallahassee Florida almost two months before the date of moving my daughter back to Orlando. The morning of the day we were leaving, I got a call saying that due to availability issues, there were not trucks available in Tallahassee, we would have to drive an hour away to get a truck and that was the only option. I talked to several people about at the very least credited for the extra gas this was going to cost me, but no help was offered. The pick up place was so far away from Tallahassee that it was in a different time zone! After I got the truck, everything was fine until I got home and lost the key. I had purchased extra safe insurance and thought this would cover the key. It did not. After I had to pay and wait for a new key, it caused be to be a little late returning the truck. They then proceeded to charge me an extra $68 for an extra day. I will never use U-haul again.
Timothy CGreat customer service! The young lady running the office and helped us was great, knowledgeable, and helpful! Highly recommend!
Jerry CI was overcharged and not given an explanation. What should have been a $70 rental ended up being over $230
Jazmeshia RNothing at all !
CARL N