Customer Reviews for All Pro Fleet Services

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of All Pro Fleet Services

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Steven G. on

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Furniture pads were damp and had moldy smell

dan N. on

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Customer did not leave a comment.

Stephen R. on

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BRIANNE F. on

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Dean W. on

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Street not on GPS no sign and no other u haul vehicles, took 1.5hrs to find location using fuel,then was. charged X for under. in tank. NOT HAPPY

Michael M. on

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Location for pick up change, that's ok. Called to confirm, and was told to go to yet another location 12 miles away to pick up blanket. A few hours later got email that truck and moving blanket would be ready guaranteed. Called morning of pick up to double check. Talked to a young man, explained about email and asked to check my rental. He said every thing was ready. Went to pick up and no blankets. The lady there said I had to go and get them. If I did not have the email that said my reservation was guaranteed I would have to waste an hour or more going to another location. The worst part, they lied, they went up stairs and got the 20 blankets.

David R. on

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Jarrod S. on

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We waited nearly an hour to even be acknowledged we were waiting at the front counter to pick up the trailer. They guy seemed very tired and unhappy, he told me about his recent medical problems at which I am sorry for. I told the guy our return date and city, he said he only had a 10 day rental, but i told him because we couldn't make it cross the country in 10 days, we would be dropping it off in 12 days. He said he could only extend it to 11 days and we would pay a $20 late fee if we brought it in on the 12th day. Then when we got to the drop off location on the 12th day, like I told them. They said it was still a 10 day rental and we had to pay $40 per day, not $20. On top of that, the wiring for the trailer was wrong, we had to purchase another plug along the way for the trip. the plug we purchased at uhaul at pick up was shorting out. The drop off property was confusing, there was no clear entrance, so when we went in the door in the bay we were told in a snooty way that was not the entrance. I apologized and told her I didn't know that. I told her we were there for a drop off and her body language was clear that she did not want to help us, she even verbally said that someone else would help us, and that she didn't even think they could take our trailer because it wasn't scheduled to be brought in there.. Even though I told the original store in West Virginia that was the city we wanted to return it to. They ended up taking the trailer from us but was the girl seemed so rushed, rude, and then even rolled her eyes at me at the end of the transaction when I told her that I wasn't supposed to be paying $80 in late fees, I was clear about my return date, and it was only supposed to be $20. She said she couldn't do anything to help me and I would have to take it up with uhaul... Wasn't SHE working for uhaul??? Overall, this was an awful experience and I wish I had gone with a better company like Budget or something. Moving cross country with 2 young children is stressful enough, and when you're paying hundreds of dollars to a company to aide you, you'd think they'd be helpful.

Leann L. on

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Kenneth A. on

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matt H. on

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The woman can stop yapping about her dogs thru out our entire check out experience. The Guy was just plain fine with zero feedback to us about basically everything. Just a poor service person with zero personality or care.

Michael P. on

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I had a reservation at the Eagle Point location for well over a month, they even called me multiple times to confirm before I was to pick up the tow dolly. Upon arrival the manager said that he had forgotten to procure one and gave me a "So what?" kind of attitude. They shuttled me off to this location, which was a royal pain in the ass. This location however was excellent and I have no complaint about them.

KEITH M. on

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The office at the pick up location was not well marked so was hard to find. It was also considerably farther away from me than the Hwy. 99 North location.

Arley B. on

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Thank you for all your help! You provided outstanding customer service!

George B. on

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Denise R. on

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The office is a bit difficult to find.

ron S. on

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told them about the wiring issue they said they wouldn't let anything that way

David C. on

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Excellent! Everything, from the paperwork to hookup was great. All the work had been done before I arrived. Thanks

James D. on

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ronald M. on

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Diane G. on

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