Customer Reviews for All Pro Fleet Services

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of All Pro Fleet Services

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loyd L. on

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Thank you to uhaul for the excellent truck and internet reservation. Every thing was perfect and I could not be more satisfied. A special thank you to the lady at this drop off. She was exceptionally helpful and seemed full of the Christmas Spirit. A wonderful way to end our transaction.

Steven G. on

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Furniture pads were damp and had moldy smell

dan N. on

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Stephen R. on

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BRIANNE F. on

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Dean W. on

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Street not on GPS no sign and no other u haul vehicles, took 1.5hrs to find location using fuel,then was. charged X for under. in tank. NOT HAPPY

Michael M. on

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Location for pick up change, that's ok. Called to confirm, and was told to go to yet another location 12 miles away to pick up blanket. A few hours later got email that truck and moving blanket would be ready guaranteed. Called morning of pick up to double check. Talked to a young man, explained about email and asked to check my rental. He said every thing was ready. Went to pick up and no blankets. The lady there said I had to go and get them. If I did not have the email that said my reservation was guaranteed I would have to waste an hour or more going to another location. The worst part, they lied, they went up stairs and got the 20 blankets.

David R. on

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Jarrod S. on

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We waited nearly an hour to even be acknowledged we were waiting at the front counter to pick up the trailer. They guy seemed very tired and unhappy, he told me about his recent medical problems at which I am sorry for. I told the guy our return date and city, he said he only had a 10 day rental, but i told him because we couldn't make it cross the country in 10 days, we would be dropping it off in 12 days. He said he could only extend it to 11 days and we would pay a $20 late fee if we brought it in on the 12th day. Then when we got to the drop off location on the 12th day, like I told them. They said it was still a 10 day rental and we had to pay $40 per day, not $20. On top of that, the wiring for the trailer was wrong, we had to purchase another plug along the way for the trip. the plug we purchased at uhaul at pick up was shorting out. The drop off property was confusing, there was no clear entrance, so when we went in the door in the bay we were told in a snooty way that was not the entrance. I apologized and told her I didn't know that. I told her we were there for a drop off and her body language was clear that she did not want to help us, she even verbally said that someone else would help us, and that she didn't even think they could take our trailer because it wasn't scheduled to be brought in there.. Even though I told the original store in West Virginia that was the city we wanted to return it to. They ended up taking the trailer from us but was the girl seemed so rushed, rude, and then even rolled her eyes at me at the end of the transaction when I told her that I wasn't supposed to be paying $80 in late fees, I was clear about my return date, and it was only supposed to be $20. She said she couldn't do anything to help me and I would have to take it up with uhaul... Wasn't SHE working for uhaul??? Overall, this was an awful experience and I wish I had gone with a better company like Budget or something. Moving cross country with 2 young children is stressful enough, and when you're paying hundreds of dollars to a company to aide you, you'd think they'd be helpful.

Leann L. on

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Kenneth A. on

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matt H. on

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The woman can stop yapping about her dogs thru out our entire check out experience. The Guy was just plain fine with zero feedback to us about basically everything. Just a poor service person with zero personality or care.

Michael P. on

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I had a reservation at the Eagle Point location for well over a month, they even called me multiple times to confirm before I was to pick up the tow dolly. Upon arrival the manager said that he had forgotten to procure one and gave me a "So what?" kind of attitude. They shuttled me off to this location, which was a royal pain in the ass. This location however was excellent and I have no complaint about them.

KEITH M. on

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The office at the pick up location was not well marked so was hard to find. It was also considerably farther away from me than the Hwy. 99 North location.

Arley B. on

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Thank you for all your help! You provided outstanding customer service!

George B. on

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Denise R. on

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The office is a bit difficult to find.

ron S. on

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told them about the wiring issue they said they wouldn't let anything that way

David C. on

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Excellent! Everything, from the paperwork to hookup was great. All the work had been done before I arrived. Thanks

James D. on

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ronald M. on

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Diane G. on

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GERRY B. on

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Quick, easy to deal with. Polite.

Robyn J. on

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The girl at the desk was very nice but being in Oregon, the truck had been used to transport marijuana plants. It had not been cleaned and had marijuana debris (leaves and buds) throughout. All of our furniture came out smelling heavily of marijuana

Dan K. on

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Mitchell P. on

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I usually rent from the Medford location on N Front Street but they didn't have the size I needed. Everything at this location was great.. Not quite as convenient to get to and I needed to hook up and unhook my trailer myself... That was no problem but the other place does it for me.

Amy G. on

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First off I was supposed to pick up a 6'x12' trailer in Medford off N Pacific hwy. Gotta a call 2 days prior that they didn't have one and I would need to drive to Selma Or to pick up one. That's is over a hour drive from me and in the wrong direction. I finally agreed to this cause my son is stationed at Camp Pendleton and needed his belongings. The day im supposed to go pick up said trailer I call the number to make sure the trailer was ready for pickup......the number was disconnected. I then called the main number in Eugene where they attempted to contact the dealer as well as the last person to rent trailer. No luck. I then had to rent a 5'x8' trailer from a place in central point off crater lake hwy. The trailer had not been moved in 6 months per the young lady that rented it to me and then she asked if I would need help hooking up. The trailer was up against a fence on dried grass past my knees in some places. Yes, I'm gonna need your help. This whole experience was a nightmare.....don't guarantee stuff if you don't have it.

Kieron M. on

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Jim D. on

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Dennis H. on

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They need a larger sign. I passed by 3 the times.

Richard R. on

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Andrew W. on

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The office is a bit hard to find. A sign on the main access road showing where to turn would be helpful.

ANDREAS S. on

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jonathan D. on

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ann G. on

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It would have been nice if the trailers were parked in an asphalt parking lot and not out on grass and dirt.Staff at this location provide excellent customer service though. Simple process to rent and to return. Thanks!

Janine C. on

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Good family business.

Ian M. on

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G.L. P. on

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Location is hidden in an industrial area with no clear signage to aid in finding the location.

MARK S. on

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jeff M. on

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The truck wasn't clean inside, it had a horrible odor, and there were buggers all over the steering wheel. The radio was stuck in the on position and you could not turn the volume up or down, so the staff at the pickup location had to remove the fuse from the radio so I didn't have to listen to the radio blast for 800 miles. The staff at the pickup location was friendly and great to work with. I have rented from U-Haul many times in the past, but I will have to say that this particular truck was pretty beat up and not pleasant to drive 800+ miles.

Erica B. on

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Awful we were here at 11 pm at night with no help transferring a load from our broken uhaul into another one ... 2 girls and two pets in the dark

Grant D. on

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Lisa W. on

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Very pleasant experience. Friendly and efficient staff. Thought provoking businesses nearby.

yaron C. on

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Using uhaul for several years now. This is one of the best locations I have used so far. Excellent customer service. Thank you.

don A. on

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Rebecca M. on

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Jess H. on

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All four bearings were very unsafe and the right rear leaf spring was broken prior to picking the trailer up. After taking the trailer home, packing it, and starting our 1,000 mile trip we found the broken part and had to return home to repack our house into a different trailer. A learning experience for my wife and I, and we will never make this mistake again.

Derek P. on

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Being in the furniture industry we have no problem sending customers your way. Thank you ,Derek

seth P. on

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Blain A. on

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Betty K. on

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Bill W. on

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JACK D. on

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emailed receipts only show zero balance it would be easier to send them with the cost of the rental so a person doesn't need to search for a way to print the order. My AR dept. actually needs to see the cost before the approve the expense for reimbursement.

Tim G. on

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Jon M. on

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Super experience sales associate was friendly and helpful at check out and check in. Wanted to be sure all went well and asked if there was any trouble with equipment.

Kim S. on

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Linda C. on

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Wonderful, attentive staff. They placed a hitch on my vehicle prior to renting the trailer. I felt confident in their abilities and appreciated their insight as to hitch size, maximum hauling, etc. I will definitely use this location again.

Dori C. on

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The ladies at this location were angels. The one lady came in on Saturday on her day off just so she could rent me the truck. While driving the truck from the lot to my house I noticed the wind shield wipers were not good and I called them. Jason the person who answered the phone at Uhaul when I called about the wiper blades was very nice and helpful he worked on getting me new wiper blades for a couple hours because it was Saturday and most of the Uhaul locations in the Medford oregon are is closed. but he found the main location in Central Point had them but didn't have any body that could bring them to me so I set it up to go there on my way out of town so they could put them on for me. They are ROCK STARS! it was only about 10 minutes and they even adjusted the side mirror for me. When we got to Hillsboro Oregon where we are moving to we needed a storage unit. those guys in Hillsboro are ROCK STARS as well. they were all very pleasant to work with. They did anything they could to help us out. one of the ladies even helped my daughter unload a couple sets of bookshelves as she was there unloading the truck by herself while I was driving back to Corvalis to get my car after parking it there on the trip to Hillsboro. Uhaul you are angels and your employees ROCK!

gregery M. on

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BARBARA L. on

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IT WAS JUST A LITTLE HARD TO FIND.

KRISTIE L. on

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LaDel S. on

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Some of the best customer service I have experienced in a very long time. Thank you.

SONIA V. on

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The employee was very nice however even after telling her we needed to pay cash for our rental and assuring us it was only to hold in the event we ran off with the truck etc. We were charged. She also told us the $28 would be credited at the location and any adjustments would be done at the drop off. We were supposedly given an extra day which we didn't need and extra miles we didn't need......if we had to pay upfront we would have gladly done so. Just tell the truth. This was not the location I chose it was out of the way and we were called more then 2 times to adjust the time when we didn't request it also changing truck size... Really rude person "it happens I can't take their stuff out of the truck" Wow that is professional. I always have used a U haul and will not be doing so after this experience.

ADAM T. on

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Our request was horribly mixed up. We went to another location because of the bad reviews for this location. After receiving numerous emails and being told they didn't have the truck we ordered, we went to the original location that we ordered the truck from. They said we had to go to the central point location. That's not what we wanted or requested. What a mess.

Josh S. on

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JERRY C. on

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I have no suggestions...the office staff was incredible, location was easy to find, pick up and return was easy as well...I will definitely return for my future U-Haul needs!

MICHAEL P. on

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The location was extremely difficult to find and there was poor signage. However, the customer service was excellent!

DUSTIN J. on

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Hard to find the area to drop off truck

MIKE N. on

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Brake fluid was missing and Anna quickly had it filled. However, all the way from Medford, Oregon to Washington State drop off, we had to refill every 50 miles or so. Had to purchase 2 pints of the fluid. Told drop off location about the brake fluid.

SCOTT W. on

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Larry M. on

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Had to drive around for 1 1/2 hrs trying to find the hidden uhaul store...down a road with no signs out for public...then down an alley and behind another bldg...Put signs out for the public...had to ask the mailman where it was!!! Had to unhook trailer by myself no help...Was charged $100 more than told in the beginning...ripoffs

TAMMY D. on

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David C. on

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thank you for a really good rental experience...I'll be back!

KAREN H. on

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kathleen F. on

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a little hard to find at first , however wonderful & Friendly people working with me. I not only would recommend to others , but would go back again if needed. Thank You.

JOYCE C. on

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SARAH M. on

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Joyce C. on

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Excellent customer service. Would highly recommend this location.

Valery S. on

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Fred C. on

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ANNA D. on

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MICHELLE L. on

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Extra training for the employee, he was unsure of what paperwork to give to me. But it turned out fine

HOWARD F. on

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Need signage from hwy 62, it was hard to find the place, especially at night.

Ernest W. on

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Robert H. on

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Nathan P. on

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Interestingly, at the initial pick up location, when I picked up the truck a staff member noted that the gas cap was off on the truck. He wasn't sure if someone tried to siphon gas. Gas gauge was correct, nothing siphoned. When truck rear opened, it was noted someone had stayed in it. Truck re: swept. Paper signed, took truck to storage facility approx 10-15 min away. When leaving Uhaul facility noted, virtually no acceleration, and it sounded like the engine was not running correctly. It had a rhythm which sounded closer to a diesel rather a gasoline. Drove to storage. Turned off vehicle while waiting for traffic to clear, to reverse into spot. Restarted truck, check engine light on. I called the roadside number to discuss options, they advised returning truck to pickup location. Truck loaded with approx 15 furniture items, in anticipation of either A: repair of truck or B: Swapping trucks and transferring furniture load. Returned truck, codes read (at initial pick up location) 3 codes present: Cylinder 2 misfire, Cylinder 10 misfire, and unknown misfire. I noted in this 20-30 min round trip drive the truck had consumed approx 1/8 of a tank (approx 5 gal of gas). Truck check out. They test drove it and noted very poor acceleration as well. Eventually located another similar truck at other facility. Trucks swapped. Loaded rest of load, and moved to Portland. I realize this issue was not the fault of any individual. Interestingly, during this process, I learned it is the policy of Uhaul, not the location, to leave trucks unlocked to prevent damage to fleet from forced entry. I can see this. As for the damage, I strongly wonder if rather than someone attempting to remove gas, if someone added something instead (i.e. water, or other liquid) which was causing misfires (see top of page where it was noted gas cap was off). If the Uhaul fleet has a tendency to deal with cut fuel lines, siphoning, etc. I would expect Uhaul, as an entity, to require a certain degree of security around their vehicles. Furthermore, in order to be at Medford Uhaul, I had to work a 13h shift, take a greyhound to Medford, pick up uhaul, nap, then pack. This delay resulted in the loss of me being able to take a nap. To give it perspective, I was up from Thurs 6am until Fri 9am when I picked up the Uhaul. Because of this delay, I did not get to sleep until Fri at 11pm. Meaning, I was up for almost 41 hours of sleep. I then slept about 5 hours, and then got up, finished packing, and drove to Portland to meet the scheduled unloading team at noon. Uhaul unloaded and returned. I then went to bed. Cumulatively, in a window of approx 60 hours, I had 5 hours of sleep. I was hoping to have another 4-5 hours of sleep in there, but I could not as the truck was not in working order when I picked it up. The delay related to addressing the non working truck was at the expense of my sleep. The "nap" I mentioned above. It may sound trivial, but if it does I enco

CHARLES M. on

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Carol S. on

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The only "problem" I had with the entire experience overall, was the fact that although I used the graph I was given as a guideline for how much gas to replace (my graph indicated 1.7 gallons was needed to replace the gas I had used, and I had the attendant pump 2.0 gallons just to be sure to cover the distance between Fred Meyer and The UHaul place), i was informed by the site location that I had NOT replaced enough fuel and had a further $9 added to my rental. I still have the gas receipt and the rental paperwork with the graph, and feel this was not a nice surprise. Perhaps if you are going to tell your site rental locations to instruct the people renting trucks to use your guide and ONLY add as much gas as indicated, your graphs should more accurately represent how much gas they need to replace. I would have gladly added enough gas and paid Fred Meyer's price for fuel, than to follow your guidelines and be charged a ridiculous amount to replace what it was lacking because your guide was incorrect. I would imagine someone who had traveled a greater distance would have had an even more unpleasant "surprise" at time of charge-out on their credit card. Not nice.

DONALD H. on

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Albert R. on

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