Customer Reviews for All Purpose Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of All Purpose Storage

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Brian S.
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The check in on phone was somewhat confusing when asking about a second contact. Wasn't sure what it was asking as far as the choices listed since I didn't have one listed. After waiting for 20 minutes on the phone for help I was FINALLY able to get my key and get rolling down the road. I will say that the check IN on the phone went much smoother!

DEBORAH S.
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All Purpose Storage has always been so helpful. We have used them multiple times.

Leo K.
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Customer did not leave a comment.

Kenneth P.
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Customer did not leave a comment.

kathey C.
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Everyone was very nice and willing to make my experience with moving a smooth one .

William W.
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Nothing, very easy pick up and drop off. Only issue I couldn't upload dispute pictures on the all when picking up the truck.

Catherine T.
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Need to extend hours on saturday.

Kenneth G.
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Card reader wasnt working, took 3 cards to get one to be accepted !!! I filled the truck ACROSS THE STREET FROM LOCATION upon return, filled it till the pump clicked off, it says on the truck to not top off..more fuel than when i picked it up and i was charged !!! Online return would go thru !!!! And the person at the desk never left her chair, no walk thru, no instruction on the truck...nothing...this was the worst u haul experience ive had in 40yrs...maybe if they stayed open more than 3.5 hrs in a saturday this would have went smoother...

Richard H.
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make sure truck is road worthy

keith D.
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Great experience!

rusty J.
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Customer did not leave a comment.

Brittney B.
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The woman that works there is rude and lacks all things required to work in customer service! I will never rent from this location again. She didnt even bother to call before canceling my reservationS. After that she tried to add on items to increase the cost past what i had reserved the night before. Never again.

Dale R.
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Customer did not leave a comment.

Mike P.
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Lock box did not work - jammed? Tried to call many times and on hold for a long time. Suggestion to have emergency contact for location. Finally, 2.5 hours later, we got into another box for key. I scheduled to have a 26ft truck but received a 10ft. Messed up entire day and move. I really hope UHaul will take care of the inconvenience this has caused.

KURT R.
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Customer did not leave a comment.

MARK P.
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I was surprised it did not leak at all during the constant rain I was i during the ride to and from my destination.

JOE W.
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Customer did not leave a comment.

MATT B.
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Maintenance your equipment. The suspension was totally horrible. Front end alignment was completely off. I drive professionally so can tolerate a lot but an inexperienced person could potentially be in a lot of trouble

tinberly M.
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The equipment was clean but the truck itself needs an alignment. It did not feel very safe while driving

Patrick W M.
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it sucks you rent a u haul for the day on Saturday but you don't get to use it for the whole day you have have it back by 12:00 pm. Never rent A u haul again AND the people at this place aren't very friendly

Stephen B.
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Customer did not leave a comment.

KAREN S.
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Be on time back from lunch and make sure you schedule the right times!!!

David E.
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Work on internet sign up and check in. Total pain....It should be easier. Ask for pictures, driver's license info etc. Before you pick up truck!

Tom H.
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Customer did not leave a comment.

Janet G.
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Customer did not leave a comment.

ADRIANNE M.
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We walked in to rent a small trailer with ramp to take a riding lawnmower from one place to another. We only needed it for a couple of hours at most. We called ahead to be sure that a trailer was available and went straight in. The person that was working was very nice, but it took five attempts and 45 minutes to actually rent us the trailer. She had to call someone else (twice) and at the end, we were forced to take and pay for the insurance, which was $11 extra. We had no intention on taking the insurance and made that clear, but were told that she was unable to remove it. We ended up paying almost $40 to rent a trailer for a couple of hours. We weren't given drop off instructions, so we just returned it after hours and left. I received a call the next day asking if we had returned it because there had been no self check-in. I explained that we weren't told that we needed to do that and that we had, in fact, dropped it off the previous evening around 6pm. We have rented from U-Haul many times in the past and have never had this kind of an experience. Overall, it was a poor experience and we will probably not use this location again, although it is the closest to our home.

Kevin K.
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Customer did not leave a comment.

Ryan T.
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Very easy to park the truck once we got there.

Samuel G.
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The woman at the counter said she would be there until 4 PM and when I returned at 3:30 pm she was already gone. The website I had to use to return the truck started me over twice and the third time I made it further along but there was no indication that I was done so I don't know if I actually made it all the way through the return process. I just put the keys in the box because I was not going to try a fourth time.

Brian W.
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Due to epidemic, no assistance was given.

Brian W.
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Ensure that equipment and truck that are reserved weeks ahead of time will be available

Laura M.
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The after hours check out process is impossible. It took 3 hours.... and I'm actually tech savvy! People can't be on there phone with support and be on a website at the same time with one phone! When there is a problem or something is not filled in correctly instead of the website forcing you through the ENTIRE process just to kick it out due to an error 5 pages prior is ridiculous! I went through the form 5 times! That's a lot of typing on a PHONE!!!! At least 2 of the 5 customer service reps were ignorant of their job! Whoever canceled the reservation just added another layer of anger. Yes, I said cancel, then she talked me out of it just to hang up with me, just to not call me back as she said she would and instead cancel the reservation.... REALLY??? How dumb!

Michael W.
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You need to train you 3rd party staff better and do not allow reservations if it will not be available....this was the WORST experience ever

Shawn S.
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Thank you very much for all your help!

christina P.
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One glitch in the mobile check out where the app erroneously stated my mileage was less than when I started and was not able to proceed with the remaining process.

Martin T.
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Customer did not leave a comment.

greg O.
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It took one hour to do rental agreement. I had to move a trailer to get to mine.

Crystal G.
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Customer did not leave a comment.

john D.
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Everything went well. The equipment was in great shape plan on renting it again

Deborah L.
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Very easy drop off.

Evelyn R.
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Took us two hours to pick up over the Internet once we got there to pick up then we got into truck to start and it was so loud it hurt our ears , it has part of the exhaust missing . When we took it back to turn in the lady from Hillsboro mo rental place said it was very unsafe and should not have even been rented out. It was a horrible experience.

Rachel B.
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Customer did not leave a comment.

Kevin C.
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Customer did not leave a comment.

Mary Jane B.
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Everything was great

Justin K.
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add to your drop off app where to store the key..

Steve S.
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Customer did not leave a comment.

Martin S.
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I rented a trailer for a day. Not a truck or vehicle. I was told by Marge everytime i dealt with her that i had to "check in" the trailer when i returned it bu my phone or in person. Everyone else told that only applied to vehicles, not trailers. The other person that worked there told me that Marge has been told this many time but refused to except the fact. You CAN NOT return a trailer using your phone because there is no option on the link. Anyway i returned the trailer the same day i took it. I called and daid it was back and you cant check it in on your phone.......etrc. Marge tells me if i dont come in person that day by 4, i would be assessed a late fee. Very rudly too. Long story linger i called the 1-800 number and a higher person at u haul had to call her and straiten ger out. I heard Marge has been rude to most customers and that's just how she is. I'm assuming she's related ro the owners or something like that. Anyways. Ill never rent from that store again. I'll spent my money where i will be treated like a cutomer.

Thomas P.
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Online prices differed from the price in store.

DANIEL J.
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Customer did not leave a comment.

Catherine S.
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The lady who helped me get the truck didn't know what she was doing

rusty S.
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It was a fine experience

Robert W.
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I experience at this location was great. However, I received a call from Uhaul of St. Louis on the day I was to return the truck asking if I was going to be able to return truck on time, when I stated I might not the agent was rude, did not inform me that she was about to put a $135.00 charge on my credit card. Happy with Hillsboro location.

Daniel L.
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Customer did not leave a comment.

Harvey W.
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Customer did not leave a comment.

Jamie A.
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Customer did not leave a comment.

Cathleen L.
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Customer did not leave a comment.

Rich B.
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Most well kept truck I have ever rented. Gas mileage sucked.

Alexander K.
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Incredibly helpful staff and good equipments. Made our moving process a breeze!

Mike C.
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I was charged for moving blankets and dolly we did not use and did not break the seals of. Right rear tire is bald

Garrett B.
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Customer did not leave a comment.

Tammy R.
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Customer did not leave a comment.

Dianne C.
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Customer service (Holly) was awesome. She helped us with a smile and a laugh fix my mistake. She is a total asset to this place.

Tom W.
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I had previously dropped off and return as I had No contract and wanted to make sure I got credit For the drop off.

Don H.
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Customer did not leave a comment.

Brian H.
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The online return app is poor.

Michael H.
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Friendly and courteous staff.

Robert F.
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Not a thing,

Frank S.
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Customer did not leave a comment.

Daniel S.
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Customer did not leave a comment.

Rod W.
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Would recommend to a friend who is comfortable hooking up the trailer himself as this site does not do that for you like other sites do.

kathey C.
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Everyone was friendly and helpful , I was very pleased with the service

KATHY L.
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Customer did not leave a comment.

Rozan B.
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Customer did not leave a comment.

Richard V.
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Customer did not leave a comment.

Dennis N.
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Customer did not leave a comment.

Matthew P.
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Used online check in key box located in easy to find location truck were parked nice and easy to locate

Diane U.
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Customer did not leave a comment.

jeff M.
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

Jessica G.
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The new management at this storage location are absolutely clueless. We were not explained the way that we would be charged. Please be aware before renting a Uhaul truck, that not only will you replace the fuel in the vehicle or be charged, you will also be charged over a dollar a mile ! Our cost was double what we were told. We have previously rented from another location and we will never rent from our local location again! ??

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