Quick and efficient drop off.
Dennis O.
Harold's Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pevely, MO 63070
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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The rental locations were great, but the website is more than problematic. I've deleted rentals in the past (and confirmed the deletion by refreshing the browser page afterwards) only to have them show up again days later (and on the rental location systems - sloppy system Database restore by the IT guys?) But the biggest issue was with the 24/7 rental workflow. I had to make a last minute change 24 hours before by calling UHaul and this caused the "Pickup my truck" link to not show up on the day of the move (I was ontime etc.). I was on hold with UHaul help line for over 50 minutes before the local STL dispatch office opened at 9am. We called them, explained the issue. Within 2 minutes the link showed up on the website and we could pickup the truck. However the person on dispatch never got back to us either. This whole experience delayed our move by more than 2 hours. I will never use the 24/7 pickup feature again. Also UHaul main help line is ridiculously broken. UHaul as a company is really becoming a trainwreck.
JERRY M.Was not prepared with equipment requested. Did not have all the pads requested. Did not have the Dolly requested. Truck was on empty. Truck was not ready for pickup at time requested. Took an hour and a half to get Truck then still had to go to a different location to get the correct dolly.
Lori C.I'm not sure how much Harold was at fault, I think it was just U-Haul in general. Having said that, it was the worst experience I have ever had renting equipment for a move. I had to drive all over the place and ended up having to get my equipment from 3 different U-Haul locations. I have also called management to discuss my displeasure but they have not called me back. I would definitely like to speak with someone about my experience.
Bryan G.Truck dirty, front and back. Didn't have dolly requested. Had to go 10 miles out of way to get truck. Gas tank wasn't full.
TERRI P.