Customer did not leave a comment.Wayne M.
Customer Reviews for All Service Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
David provides excellent service - attention to detail, polite, and really cares. He made my difficult move much easier. Thank you, DavidAnne D.
Customer did not leave a comment.Sally M.
I had a scary drive going up North due to no snow tires on the empty van. I was sliding all over the road. Going back was fine because I had a loaded van.Rebecca G.
More inventoryWilliam T.
The person in charge was very friendly, reassuring if a problem arises they would try working with us regarding drop off. He demonstrated the operation and hook up of dolly, giving pointers, and making sure everything was in working condition, and even lubricated the tie down ratchets for easy usage. I would rent from him again.Michael W.
I have spent over $2,000 on U-Haul rentals since Dec. 2020 and I have nothing but good things to say about David from All Service Citgo whose customer service goes above and beyond. That said, when I reserve a truck online and the reservation is confirmed to be picked up at All Service Citgo and a receive another reply from U-haul, a few hours or the next day later, that my pick-up location is different and over an hour's drive away - That is VERY disappointing and terrible customer service on U-haul HQ's part. This has happened on more that one occasion. I also think that U-haul should offer some kind of perk or rewards program for frequent renters.Todd C.
I could not sign out on the site thoughMichelle A.
Good discussion with staff about best trailer for my needs and most economical way to rent.jim G.
Customer did not leave a comment.Martin M.
Best customer service ever !!! Fast experience ever 5 minutes I literally was in and out!! Also staff so friendly and welcoming THANK YOU!!!Tracy J.
Customer did not leave a comment.Charles W.
The employees at the All Service Citgo (36058) Bennington station are excellent. They are very helpful and fulfilled my contract with them to the highest of standards. I would give them a 10 out of 10.Marta S.
Customer did not leave a comment.Mark D.
Customer Service was fantastic. Don't change a thing.John W.
We had excellent customer service. Pick up was simple and flawless. Drop off was the same. The vehicle was in excellent condition. We were very pleased.Eric S.
i had to drive over an hour to pick up my trailer. I think it would have been good customer service for UHAUL to have delivered it to the location in my town!!kim K.
Perfect. Could not have been better. Keep up the excellent service. Thank you.ADAM P.
Customer did not leave a comment.Shaniece T.
Dave was the best. Had the van warmed up on a cold morning. Great experience.Rocco C.
Customer did not leave a comment.Candy H.
I was totally satisfied with the entire process.Margaret B.
I don't know what you could possibly do to improve service unless you drove the van for me! Every time I picked up the van it was ready to go. The reliability and dependability took so much stress out of this process. David is perfection: organized, thorough, personable, calming. I can't thank you enough for helping me get through this time.Barbara R.
Customer did not leave a comment.Rachel R.
good experience, no issues whatsoeverJames F.
Customer did not leave a comment.Darlene G.
The van was top notch! It was clean, relatively new, easy to operate. The entire experience was totally positive. I'm renting it again in a week or so. Thank you! David is the best. He's thorough and very personable.Barbara R.
Completely Satisfied with every aspect of our moving needs!Joshua H.
Professor renting out the uhall was a great guy!John O.
David was outstanding in working with my schedule. Very polite and accommodating.Matthew C.
I waited a half hour for the paperwork to be processed because this location does not provide the 24/7 mobile app as advertised. It took half as long to get the van as I needed to use it. The location also has a sign saying masks are required but only one person in the shop had one. There are other options in town, I don't recommend using this one.Seamus D.
Customer did not leave a comment.Shirley A.
We dropped off the truck around 4:00pm on Saturday Oct 10, and were surprised to find the location closed! But we followed the return instructions on the UHaul app and it went smoothly.Rebecca G.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.elizabeth B.
Service was excellent, friendly and extremely helpful. It really felt like a community establishment. I am thankful for the kindness.Terrence M.
Customer did not leave a comment.Kevin B.
Thank you!Ginger G.
Customer did not leave a comment.michael M.
I took me 2 days to call fro a drop off and wanted me to go to Waterbury VT instead of Burlington ...On Sunday I finally got through and was able to get this doped offMike G.
Customer did not leave a comment.Todd C.
Customer did not leave a comment.Tobias G.
Experience was just fine. This is the 2nd time that I have rented a 5 x 8 trailer for a trip from NY to WI and the only comment I have is that there needs to be more options for utilizing ratchet straps higher within the trailer. Currently - the only option for hooking up a strap is by use of the rings attached on the bottom, but having a higher rings within the trailer would be very helpful!Debra K.
Customer did not leave a comment.Daniel M.
Friendly people but the location is difficult to find and kind of a weird set-up. I wasn't sure where to go or which building was for U-HaulBENJAMIN W.
Customer did not leave a comment.Jeremy S.
Customer did not leave a comment.MATTHEW S.
Dave was a nice guy. Very personable and helpful. I would definitely rent from here again.Edwin K.
Use the driveway just before the green truck (shop sign). Follow the driveway back to the brick building. The office is located there. The friendly staff can help you from there. Everyone was very helpful and ensured that I was setup correctly and safely.Gregory K.
Customer did not leave a comment.Tobias G.
Absolutely nothing to improve! The whole staff, in particular David, were exceptional. I honestly have never seen anything like it. David went WELL out of his way to help us find movers when most of our help was unable to assist us. David worked on this all dayto include calling family memebers to get leads and ended up working after hours to meet up with the lady returning the truck I'd be using to find out who she used! That put me in touch with Shane at Courteous Moving labor at around 8:30 pm and he and Sammy were at my Aunt's in Pownal the next day at 1 pm. David is a hero and Courteous Movers is first rate!!Roy L.
They had my reservation Totally messed up on my truck through the main site not the local site. They had the time and pick up wrong they had the length of the truck wrong I actually had to argue the fact that I had a confirmation two half weeks prior. I have to give credit to their local office on river street they went above and beyond to get my truck size and the time I needed itBarb H.
David was great and service was fantastic!BRUCE J.
Customer did not leave a comment.Linda P.
The location was hard to find and I'm from the area. It's tucked away behind residential houses on a side street.Jennifer S.
I did not like how I reserved one size trailer and they gave me a different one and then had to charge me more than what I was quoted. They did not ask me if it was okay to trade the trailer or if I wanted the trade. I wanted the smaller one but when I questioned it they just said that's all they had but when I reserved it the confirmation said they had the smaller one. They people were nice, but I did not want to pay the higher price.Nicole B.
David was so ready and helpful making sure the truck was in tip-top shape while explaining everything. Great experience.Rosa V.
Customer did not leave a comment.Larry M.
My experience was exceptional throughoutRichard T.
Dave did a marvelous job getting us in and out quickly and his follow up could not have been better . Great job !!!!William I.
Customer did not leave a comment.ANDREW C.
The location is actually 212 Lincoln St, and there is no visible sign for this location that says All Service Citgo, just a couple of trucks parked where it looks like someone's yard. I parked right next to someone's garden. Drove past it the first time before I realized that was the location. I knew it was All Service Citgo as the trucks behind the fence were labeled with that name.Brett W.
Customer did not leave a comment.Sally M.
The electrical system on my vehicle was not working when I was picking up my Uhaul trailer. staff was very accommodating to reschedule my pickup.MELISSA R.
Customer did not leave a comment.Piper M.
Equipment was in good condition, everything went fine. David was particularly helpful.Dale Carter W.
Faster check in and check outScott B.
Nothing -- it was a great experience! Thank you!Kristin C.
Sadly I don't remember the person's name that waited on us. However. he was so service driven, kind and helpful. He made the experience a pleasant one and made the rental easy and enjoyable. Many thanks, Robert Lynch & Justin KatrickJustin K.
Difficult to find, needs better signs and not very organized.STEPHEN H.
The location is hidden and small. Not alot of room to maneuver. Staff was helpful but busy, gave me the option of waiting for a receipt or using the app if I was in a hurry. I decided to use the app and yet again, the 24/7 uhaul app is not user friendly and a pain in the ass to deal with!Joseph O.
Customer did not leave a comment.Judy G.
I was doubled billed by mistake. Waiting for this to be fixed. Otherwise happyScott B.
Customer did not leave a comment.Rhonda R.
Customer did not leave a comment.Heather H.
Wife said people were rude when we called. Place was disorganized and slow during our pickup.Donald K.
Customer did not leave a comment.Dale R.
Customer did not leave a comment.Gregory D.
Everything went flawlessly. The trailer worked with no problems at all. My concern was not with the pickup location, but with the high cost. I pulled a 4x8 Uhaul trailer to Vermont last May for $104. Taking a similar trailer back to North Carolina this week cost me $348. Too much disparity in the cost..Stephen C.
David helped me with my rental. He was great and he was knowledgeable.Marylou R.
Customer did not leave a comment.Michael S.
A little faster process for filling out the rental paperwork.Kelly K.
Customer did not leave a comment.roger G.
Customer did not leave a comment.Marie P.
Customer did not leave a comment.David B.
Customer did not leave a comment.bruce N.
Some detailed directions would be helpful for out of town movers coming in, the location is slightly difficult to access. After finding the location, everything went very smoothly and the staff were all friendly and very helpful.Dennis G.
David, who worked at the. service counter, was so polite, helpful, and knowledgeable.Laura A.
Nothing keep up the good workPaul G.
Customer did not leave a comment.William A.
I said the location was average because they just moved to the location and are getting everything set up and situated. When they have been in the present location for some time, it should be better for the customer. The personnel were very helpful when i returned the truck.Edwin B.
Service was great truck was ready to go!Timothy C.
Personel at this location go above & beyond ! Friendly & outgoing !Michael R.
Dave was great, he took the time to help us hook trailer up and test lights.Michael W.
Customer did not leave a comment.Barbara H.
Customer did not leave a comment.Melissa E.
Made it alot easier to move the things I needed movedAnnette P.
Customer did not leave a comment.Barb H.
Nothing, David and the staff there were excellent made sure I had nothing to worry about on the road great place to rent fromLeo H.
Great serviceLeo H.