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JOSE A
Customer Reviews for All Storage Anthem
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Leona and Neal provided excellent service in planning, researching the best plan and preparing for my move. This location is well located, convenient and well stocked with peripheral moving equipment. I wouldn’t go anywhere else. I thank Leona and Neal.
MATTHEW GAwesome experience as always! We’ve used this location several times and each time it’s a great experience. We “highly” recommend this team! Thanks!
TINA HTruck provided to me didn't have an operable driver's side door. They had to switch trucks last minute causing us to be late to our appointment. When they gave us the new truck they provided no guidance on how to operate the truck or anything in particular on the features. So we just drove it. Turns out the trailer light was on, causing us to guzzle gas much more than normal even though we had no load. Didn't discover it until refueling moments before returning it. The vehicle also had significant wheel-well compartments in the back in the truck which significantly adversely affected the ability to transport large sofas that we measured would fit perfectly, but then in practice did not because of these 3 protrusions to the storage bed. To make matters worse, we were given a vehicle rated as a Full tank. But as soon as we drove off the lot the gas indicator lever moved to 7/8ths. 10 miles into our trip it was already at 3/4ths. Ultimately it required a lot more full than could be possibly consumed in our short 30-mile trip. Would rent from these guys again. Not sure if it is U-Haul in general or just this location, but not a good experience, and we are about to make a house move and won't be considering them...
WALTER DInside of trailer was clean. Outside branding was peeling and looked like it had had better days.
Robert MI have another load to move next week and I will use this location again.
LYNN DThey nice
MARLON WToo expensive
CONSTANCE WThe truck was delivered with a ramp that would not fully extend to a position of being able for the ramp to be lifted up to a fully flush location. Apparently a piece was installed improperly that had to be removed by the tow truck operator. This slowed down my movers by 2 hours at which I was paying them at 150/hr). The rental portion of the truck was great up till this. I don’t know if the truck was delivered to the location with this piece installed improperly or not.
Thomas MThe person at the desk was quick and helped me on my way. I did a phone check in and pick up so it was very minimal communication needed. I am not sure where the mix up came in for the drop off location. But one of these locations messed something up.
Sherita MOvercharged me for fuel that was already filled up. When I called to ask why she said I didn’t have it filled to where I originally got it and I had a picture to show it was filled and she said no I didn’t. Disputing charge.
OLANDO DI don' think I would ever be asked about a location in the Las Vegas area...
RODNEY CVery pleasant employee was nice and welcoming us when coming in. Thank you 🙏🏼
Beatrice RWe drove over 1300 miles (from Lynnwood/WA -Henderson, NV) and were charged for an additional 30 miles, which was 30 miles over the miles originally calculated by U-Haul. I thought it was kinda unreasonable. Not asking for a credit. Just saying.
Eydfinn TExcellent service, everybody very pleasant. Showed me how to properly hook up and off I went. Equipment (5x8) trailer old, but clean and well functioning. From the reception to the gentleman who helped hook me up, it was a great experience. Got me in and out, everything very clear. Only thing that I thought was weird is that U-Haul still has trailers that you cannot lock to the ball hitch like larger models. You can buy a lock for the door, one to lock in your hitch/ball, but that won't help if someone want to steal the entire trailer. Not this location's fault, just indigenous to these 5x8's. Location great and easy in, easy out. Very well done.
MARK GExcellent service and good equipment.
DAVID WI wouldn’t change anything, the two who helped me and my husband on a crazy busy Saturday morning were fantastic! They went above and beyond to help us, I would recommend this location over any other because of those two. My only advice is reserve the truck you want as soon as you know you’ll need it, don’t wait because that place gets busy!
THOMAS RDon't change anything
LYNN BFacility was closed, however had visited previously for an equipment check. Great service and attention for that experience.
ROBERT EVery friendly and easy to work with. Would highly recommend
KRISTI SThere was oil on the right tire strap and in the area the right front tire would sit. No mechanical problems though and the trip went well. No other concerns.
Jason MGreat service
TIPASA SEmployees were very pleasant and professional to deal with.
LINDA LGreat Service
BRENDEN JAll good 👍
THOMAS MFron start to finish everything was excellent thank you!
TATUM TVery friendly staff
MARIALANA DVery great customer service! Definitely would recommend this place
coryon fVery pleased with Joan or Joanie. She was sweet, kind, informative & very Professional. She help me n assisted with my rental. Very happy I rented thru this location. Thank you so much for helping me as a 66 yr old senior, u made everything simple n smooth! Appreciate the awesome service n will recommend this location. Sincerely, Ms. Navarro
ZELDA NService provided was great as always fem online as well as in person. The agent on property was so kind and went above and beyond to help me with mobile pick up and drop off. Thanks, Sam
Sam MChecking the vehicle out took about 30 minutes with on other customers present. Maybe seek means to improve efficiency?
ADRIENNE CGreat on fuel and did not noticed the rear camera on the rear view mirror until I returned the truck. Next time I would rent one with a ramp.
SANTIAGO EParking was terrible, two attendants and one was on the phone, instead of helping the line in the office.
ROBERT MVery friendly, efficient, the truck was newer and very clean. They made the process so easy. Would definitely rent from the again.
ALISON BManagement is the best part of all the experiences. Highly recommended!
GEORGE AEverything went smoothly! Very reasonable price. All equipment in great condition.
SANDRA KWell Thank you.
Brooklyn TGreat customer service. I was in need of a small truck immediately, they were able to accommodate my request. They have always been able to meet my uhaul needs for the past two years. Thanks everyone.
RICHARD KNot a damn thing!
ERIC ZNOTHING
FREDA HVery nice customer service team
FREDA HI like it but if you can do something that involves dinosaurs that’ll be cool
Liam CVery customer centric staff. Very helpful and pleasant to deal with, and they made the process effortless. The equipment however is old/clunky but it was clean.
MARTIN MHave Leona help them! She gave me great Customer Service and answered all my questions. Very professional and knowledgeable
ALEJANDRO PMy only complaint would be that I forgot my phone at home and they wouldn’t just scan or check my drivers license. They said they had to send it through a text or email. Luckily my brother was with me and they sent it to him otherwise I would have had to go home to get it.
ROGER DVery friendly staff and very helpful.
GARY RI have no problems with this location.
JOHN ZThe gentleman who handled my transaction (Neal) was very professional & kind. If I had a business, I would treasure such a knowledgeable and personable employee. The lady there was also knowledgeable & humorous. Without hesitation, I will be a ‘repeat customer’. Thank You
CAROL MService is the best!
LYDIA Zi ask them about the tow light and the told me about the more gas with the tow,
HARRY BVery friendly, helpful staff. Welcomed us and helped us get on our way! The equipment was very clean well maintained.
JULIE TI find it difficult to return during after hours. In all fairness I haven’t asked if there is a better way at this location. Its just close to our new home
DAVID BThere’s a traffic light in front of the drop off site and made it easy to get in and out.
WALDO MEasy pickup and drop off. U-Haul was clean and ready to go.
Michael HGreat service. All went well.
THOMAS SAll good. Thx.
Alan B