My previous reservation was not with Horizon Ridge U-Haul. I live all the way across town in North Las Vegas. The Decatur U-Haul was where I originally booked for travel Motorcycle trailer when I got there to the Decatur store they did not have my trailer for out of town. They had more than several trailers, but they were all local. I waited there for over two hours and did not leave with a trailer. I was scheduled to leave early that morning with my trailer and could not make my business meeting or business deal. I had waiting for me in the Bay Area. I missed out on money and I’m seeking on a full refund of the trailer. I had to wake up and go to the Horizon Ridge U-Haul Way in Henderson then I had to go back all the way to North Las Vegas and pick up my motorcycle and then head out of town. I did not get to the Bay Area till 10 o’clock that night and miss all. I would appreciate if U-Haul would reach out to me with a full refund $150 is not good enough. This is poor business etiquette on U-Haul not having the equipment I need and signed up for but having the same equipment sitting on a lot that cannot travel at least over 10 trailers sitting there not being used utterly ridiculous.I will be calling first thing Monday morning expecting some answers. I need to talk to somebody. I am outraged missed all my business deals once again. You can look at my account and see the amount of money I’ve spent with you guys. I’m very unhappy. and I need a survey for the Decatur store that’s the store that I’m unhappy with and did not have the equipment. I need so filling out this survey is not a reflection of my unhappiness. This survey is for the Henderson location. They were just fine.
Orlando C
All Storage Anthem
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Henderson, NV 89052
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Customer Reviews
- 4.5 Average Customer Rating
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There was no one at the drop location
Anthony TThis was not a U-Haul store, and I was not aware of this. Differences should be clearer when choosing this destination. Service was perfect however.
Charles HEveryone at this location was very friendly and also very personable. Made pick up the U-Haul and dropping off very easy!
Vincent MGreat customer service. It was extremely hot yesterday, and the lady was generous enough to ask if I needed water. Quick and friendly service.
sam k