Customer did not leave a comment.
Burl S
Customer Reviews for Allcell Repair Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Representative was very nice and welcoming
BARBARA WYou have to park equipment on the road cause they have a locked gate
Tonya KArrived to find location closed and locked during hours it was listed as "open". Repeated phone calls were not answered. Spent 30 minutes on the side of a busy US441 highway on the phone with U-haul customer support in order to return the truck using the online App. Would not recommend this location, at all.
Richard JThe explanation of the charges was horrible. I still am trying to figure out what I owe vs. what’s is to be credited. A nightmare never again will I use Uhaul
ROMAN PI only want for one day but he said it’s going to be close and return Sunday . Now I was paid for Two day 👎
liliam nThe owner of the store was not at the location and we had to wait on him even after we made a reservation. When we arrived the gate was locked so we asked his next door neighbor if he had seen owner or the store and he said he hadn't and the store has inconsistent hours
anthony sBest customer service ever!!! Very friendly and welcoming! I will go here again. It felt like I made a friend.
CORINTHIA MThank you
Elvin MGood
Travis HExcellent service everyone was professional
donald qAfter waiting on hold for two hours to change my drop-off location. I finally gave up and left it here. Now uhsul wants to charge me an additional $65 fee for using the Ocala location.
DAVID PExcellent customer service, I have no improvements.
JAMES PAbsolute worst service I have ever gotten from u-haul!! Attendant would not help me park trailer or remove it from my truck!! I am 66 yrs old and it was very heavy!! He had no jack or equipment to remove it with!! Terrible location!!
Sharon WThis guy went above and beyond to help me with my return. What a blessing.
Suzette HI rented a car dolly, and had to pull it out and hook it up by myself. They never even checked to see if it was hooked up properly!
robert sThe man acted like he was doing us a favor by taking it.
Donna SThe customer service at this location was absolutely horrendous. He charged my card $100.00 without asking for my permission, and without telling me the amount first. He then proceeded to yell and argue with me when I inquired about the charge! He was very rude and never once apologized. He also had no idea what he was doing and was extremely slow. I wouldn’t recommend this place AT ALL.
theran fVery friendly
Duane CI olmost bit the crab out this guy very rude.
Yasmani LDon't Change a Thing.
Susan AThe attendant was not polite, and was not very pleasant to di business with him. I wont recommed this location and/or wont use this location again
MARIA RThe truck was filthy....
Susan PI pointed out the ranches Drive and one of the chains and come loose because the nut has come off the bolt that was holding it and he took note and was very nice about it. And made notations in the contract
JAMES WDifferent location from original. Spent an hour on the phone with customer service to try and get my original pickup location corrected. They told me there was nothing they could do despite me having to spend more money on gas to get to the new location (which was 15 miles further out of town). Lots of confusion throughout the process on the part of every employee I came into contact with.
Timothy LRepresentative was very courteous and friendly. The vehicle was very clean. I had a very good experience with this dealer/location. Would use this place again.
elmer dThey were not even open and I had to park the truck up to the fence and leave keys in mail box. No drop box for keys. I just got a call from uhaul asking where I dropped it off at as if they did not even process the truck when they re opened on Monday
david k