Customer Reviews for Alligator Pack and Ship

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alligator Pack and Ship

Overall rating:

Quintin N. on

Rating:

The Aligator Pack and Ship employees were not very helpful in the process. We walked inside to ask how the process should be done & they responded by saying “We have nothing to do with that, they’re in the back and you use your phone.” When I called the day prior to confirm my pickup, like the email from U-Haul asked me to do, they were not sure why we were calling them. Once is realized that they were not the ones to help me, I went online and found that that’s how I was supposed to get the truck. Once I started that process is was VERY easy and the step by step instructions were helpful. Other than that small incidence, the pick up was pretty easy.

KAREN W. on

Rating:

The app on phone did not work nobody from location could help very bad app