Great rental experience
ANTHONY S
Customer Reviews for Allison Lane Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was a great help. Ty
MICHAEL HI dropped off the trailer after hours but the parking lot was clear and easy to figure out where to leave the Uhaul.
DAVID WVery easy process both pick up and return. Everyone was nice and helpful.
Steve MUhaul app didn't perform well. I had to 'go inside to pick up the equipment.
Lee OThe guys at Allison Ln. were great. Will definitely use this location again and take my vehicle there for service
Melanie DLet the customer know ahead of time if the system is down. I ended up not being able to get the truck because their system was down
JUAN MFast and friendly
Connie PClerk was unfamiliar with the check out process. Did not have the appliance dolly I ordered. Not very helpful with resolving the issue. Overall terrible experience, will not be using uhaul again
Charles LEasy process and friendly staff.
Jorge HI’ve had nothing but bad experiences with U-Haul. Every time I try to do the mobile pick up, it’s never ready and it’s always a huge inconvenience to get it sorted. When I was instructed to call, I was transferred and went straight to voicemail. Then I was told I just had to wait at the store After waiting and picking my vehicle up 30+ minutes late, there was no dolly or furniture pads available which were essential to my move. This is the last time I will be using U-Haul for moving purposes.
Nathaniel BDrop off was great
Christina WThe cab of the truck was dirty and the engine sounded like it was about to give out..the online check in was horrible including difficulty getting support.
Pat PTransmission went out after 2 miles.
patrick dSmooth pickup, location perfect for our move!
Tim HCharged me full amount and kept my "deposit" so I had to dispute with my bank. This is the 2nd time I've had a major problem with this location. I will NOT be back.
caylee hvery good. recommended.
VICTOR DBest U-Haul experience ever
glenn hStaff was great
Selina PI included an appliance dolly with my rental and the pickup location did not have one available. I was told "but if you go to x location they should have one you can rent." I know shit happens sometimes, but I was pretty frustrated that I was told to go somewhere else to pick something up that I reserved months ago. The truck also shifts a bit funky, recommend checking it out soon.
Jared MOnly conversation had was them asking if I had the correct drop/off location and after showing text message received with address, they said okay and they would figure it out. There was no mention of extra charges.
Frank EGreat customer service
Allen CThe text came headlined Thank you for using Uhaul. I was busy, which most would be when renting a uhaul. I didn't open the text until I returned the uhaul when I got home. I missed the procedure to follow to not get charged until I got home. That text should be titled Uhaul returning procedure, and I would have taken the time to click on it and read it.
greg hThank you! Always a pleasure to see/rent from you guys!!!
PHILLIP WNice big lot near my home
Jodi MVery close to my home and personnel were nice
Brad MVery helpful great people not sure everything was great
gerald mThe reps provided excellent service, friendly and helpful.
RUDY GEasy check in and truck was ready to go. A+ customer service.
Jeff SThe rental location was not open the same hours that they list on the door. It said they were open Saturday from 8am to noon but when I came to return the truck they were not open.
Frank RWas a car repair shop and uhaul not bad just not as exceptional as the place that I picked up from.
Dawndra PThe truck was not there on my scheduled 9 appointment. They rescheduled it for 2 hours later. They did not have the 12 moving blankets that I had reserved.
Sharon PEveryone was so helpful! Alan
Alan WTimeliness and organization.
Lauren CEverything was great and I was very impressed it was not a gas hog
Susan PMaintain your equipment. The steering was so bad that it’s probably shouldn’t have been on the road. And it shouldn’t have been allowed to be on the road.
Stephen MPlease have the truck available when scheduled. I had my reservation for pickup 3 months in advance and I had to wait 10 hrs later to pick up the UHUAL, because I had a spot driver to take me to get the truck. There should always be a truck available if I reserved it few months in advance. BAD BUSINESS/Customer Service!!
Joseph RTruck A/C not fully functional, worked for about 15/20 min and then shut off. Also alignment on truck was off, pulled to the right a lot.
Juan RNo problems with the drop off!
Stephen JService was fast, friendly and professional. Will definitely want to use this location in the future and will recommend it to others.
John WThe app consistently has issues. I have better luck logging into the website for everything I need.
BRANDI DSmall operation but very helpful and friendly
David WOnly had certain accessory equipment available.
Emily HStaff was knowledgeable, very helpful with the reservation and hooking up the trailer.
Allen CVery nice helpful will use this location again girl at front desk very nice!
Finda NI’ve used this location 3 times now. This time it was under new management. The older couple retired, but the new people that took it over are just as good if not better. The guy at the counter was really nice and didn’t end up costing me that much at all.
Raace EI prefer this location, but they only have a limited number of trailers so I usually am not able to get a reservation. Great folks, friendly and quick.
Douglas KIt would not allow me to check my vehicle in myself so I had to pay an additional $20 and just drop my keys!!!! Such a scam!!!
angela pOne of the windshield wipers was coming off and scraping the window. The cup holders were sticky and dirty. Other than that it was just fine. The gentleman who helped me was great and very patient
cheri cGreat service, highly recommend
Larry TI had to drive 20 minutes to pick up the truck instead of being able to pick it up in my city. So I had to cover the mileage even though it wasn't my fault that the local branch did not have the truck available.
Kaleb BGood communication. Truck was in good order. One suggestion is to explain to add gas before coming back or there will be a charge. I misunderstood, but they took care of it since I paid for the safe drive (which is not in lieu of adding gas) and said I misunderstood that. They handled it well, so good review.
ERIC P