Customer did not leave a comment.Sandra E.
Customer Reviews for All-Size Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was excellent, very friendlyColin L.
inside and out side of vehicle was dirty found item from previous renter in cab. no walk around by staff just told here are the keys it is over there. took 18+ pictures of damage and dirt from vehicle.Not checked or informed if ins/reg papers are in vehicle.tried to phone but no answer contacted u haul aprox 35 min after recieving veh and put in a complaint ref above.Ken S.
Customer did not leave a comment.Karen D.
Customer did not leave a comment.Matthew L.
Customer did not leave a comment.Matthew L.
Customer did not leave a comment.TImothy S.
Customer did not leave a comment.Joshua H.
Thanks a lotNicholas B.
UHaul is still a foundation for helping people move around..even if just little jobs it's still one of the bestRod S.
Customer did not leave a comment.Shana K.
Customer did not leave a comment.gary H.
Customer did not leave a comment.Justin T.
There was a mixup with the mileage and the lady got to the bottom of the problem and solved it for me...she was very nice.marvin V.
The process for adding a second driver and adding insurance in the office was very slow. The gentleman didnt know how to work his online program which caused us to wait an hour while he tried to figure it out. Would not recommend someone to use the location to rent a uhaul. The truck was dirty inside and the front right headlight was burnt out.Desirea N.
So much better than the last time we dropped off a vehicle to the 14 St SW location. Lady was great and did not rip me off of me deposit like the last place.Lisa R.
Customer did not leave a comment.JIM H.
Keep the current staff they were really helpful and friendly.Daniel T.
if i wanted to do all the work i would but i chose haul to assist in my moving. which should of been easy but i had to spend hours on the phone instead tracking down my booking and equipment needed. that is your job not mine it should be at the location i booked it with on the day i booked it for especially when i book it with months notice but no i had to waste my time and fuel picking up my order in different locations.brittany M.
Customer did not leave a comment.marg T.
I've used you guys so much you guys do great workDARREN L.
Nothing! Great service!marc F.
Customer did not leave a comment.peter M.
Customer did not leave a comment.Judy E.
Customer did not leave a comment.Matthew S.
Customer service was excellent.John H.
The only thing is that there are 2 of them within a 2 block radius and we went to the wrong one and had to go around a tight corner to go to the other one with the 26 foot truck, I wish they could just take it at the one we parked at. But the staff was friendly and it was a good experience all around! Very impressed and pleased!! Thank you!Debbie G.
Customer did not leave a comment.Nancy S.
Customer did not leave a comment.ROD S.
The people here are friendly and helpful. However I am thoroughly disappointed with the reserve system. A phone rep (not at this location) informed me that unless I reserve 6 weeks in advance they are unable to actually guarantee to have what I need. 2 weeks should be plenty for a moving business based on distribution. 2 hours away is not acceptable for guaranteed availability.Jenna G.
They were accommodating as they did not have the truck size I was looking for but tried to make it work with a much larger truck..JIMMY S.
When I called to book the truck I was told a price. When I went to pick it up the price was $150 more. They also charged me for extra days that I did not need. They said there was nothing they could do to change it!!Jamie D.
The ladies at both the redcliff and brooks location were very nice and helpful, all though the lady named lydia from head office was terrible! Everytime I rent from uhaul there is always a mix up and I was not impressed, I have spent a lot of money with uhaul and everytime it's a shit show! Not happy.Josh B.
Customer did not leave a comment.Stuart M.
She even came outside and helped me park the trailer and also helped me unhook the trailer. Can't ask for anything more than that.PETER C.
Customer did not leave a comment.Cynthia D.
Everything was great! They did not have much equipment available but what they had was very clean presentable.The staff was very friendly and helpfull. Would definitly use this location again.Helen F.
Customer did not leave a comment.ARVIN K.
We dropped off when closed, appreciated the phone call saying everything was good and if I had any issues with the truck.CRAIG H.
Customer did not leave a comment.Darren M.
Contracts and miles/kilometers are a big deal if not processed properly !Chris M.
Customer did not leave a comment.Brennan L.
Service was friendly truck was clean I have used U HAUL before and will use it again in the futurelinda L.
Customer did not leave a comment.Eric W.
Customer did not leave a comment.AMOS K.
Customer did not leave a comment.Laurence P.
Give your workers a raise ! They are very good people. Happy Easter.Ray M.
Customer did not leave a comment.DON H.
Customer did not leave a comment.MARTY D.
Excellent customer service. The trailer on top of the great service handled like a dream. Thanks for making the trip go so wellBRAD L.
I dropped off after hours so didnt interact with staff but a person from location called me prior to drop off to ensure i had directions to location, parking area was clean and neat. Dropped trailer and received email receipt shortly after. Thank youCHRIS C.
Customer did not leave a comment.CURTIS P.
Customer did not leave a comment.JUSTIN D.
Uhaul itself a joke, u fucked us, confirm us a auto transport then fucking expect me to drive to Montana cause traffic on your end is SHIT! Give me a fucking truck badly in need of an oil change, you guys are fucking crooks take your shit off line or hire ppl who are competent,my car still in alberta, so yea uhaul sucksMARVIN W.
Give free food.RAY Z.
Customer did not leave a comment.rob M.
Customer did not leave a comment.BRETT C.
Customer did not leave a comment.DEVEN C.
Customer did not leave a comment.WALTER S.
We had a very bad drop off experience and we will probably never rent a u-haul again. We also had difficulties with our first rental experience a year ago so this second rental problem has added to our poor opinion of u-haul renting.KENNETH H.
Nothing ....I am sure other people would find this location just fine. Like I said, I am more comfortable going to locations in the NW. The service I received from this gentlemen was excellent.LINDA T.
Have the vehicles filled prior to next rental.BRENDA M.
Customer did not leave a comment.LAURA W.
Very helpful staff, the person that helped me had the truck warming up for me and everything ready to go!JESS C.
better area for hooking up.DAN W.
Customer did not leave a comment.Kris B.
This location was excellent, but we had reserved a truck out of Red Deer the Saturday before that never showed up and were told that there were none other available in our area. We got back to Olds after being told we'd get a $50 voucher if we rebooked. About 20 minutes later after getting on the phone to u-haul head office they said their was a truck In Sundre we could pick up. It was too late by then because we had cancelled all our help and it was late in the day. When we politely asked what was going to be done because we had been promised a truck and we had to be out of our house that day they insisted that $50 was all they could do. So now we are out for 85km of gas, storage for a week and hotel for a week because we counted on a company that cared nothing about their customer. And we actually never got the $50 either because we didn't rebook through the same pick-up location. If there had been another truck rental option in the area we would never have used u-haul after how we were treated on the phone by u-haul and your customer service.ALIDA M.
Customer did not leave a comment.DIRK V.
Lower rates. Thank you.RUSSEL M.
Great service fast and on point. Good job .NZIRA J.
Customer did not leave a comment.MICAH JAMES L.
The closest drop off point when we picked up the truck was 60km from where we were going. The next day, the delivery point was changed to somewhere else, another 60km. Further away. This would have required nearly 3 hours driving just to drop off the truck. Ridiculous!LEN C.
Nothing! !STEVEN H.
Receptionist did not have any knowledge of rules or regulations. Was not friendly and made it quite clear it was not her job to deal with the truck or my inquires about details such as if the drop off point was open .KHRYSTYNA B.
Customer did not leave a comment.JANINE L.
Customer did not leave a comment.DAVID H.
Make sure that equipment is ready to go picked up trailer and with in half an hour of pu had flat tire ended calling 1800 number and had to wait until they could get repair done Kaltire that came and did repair was excellent but makes me doubt about renting equipment again.Cindy S.
Customer did not leave a comment.BILLY L.
Customer did not leave a comment.MARCEL R.
Customer did not leave a comment.KEON S.
I will never rent another item from Uhaul after my last experience. Told me I could drop it off in a location, drove 45 minutes to find that out and then had to drive another 40 minutes to another location. Very poor customer service from uhaul head office. In fact, I left a message Thursday afternoon to the manager and still hasn't returned my call. I spent an extra 1.5 hours driving around and extra fuel that should have never had to happen.ERIC C.
The left fender on the tow dolly was broke I had to stop and secure it with a ratchet strap. Other then that everything else was good.Corey H.
Customer did not leave a comment.JOHN G.
Customer did not leave a comment.Erich G.
Customer did not leave a comment.PETER B.
Customer did not leave a comment.DANIEL T.
The people I dealt with in Redcliff were excellent. The service was great. What a huge difference from the Edmonton location.Jim S.
Customer did not leave a comment.JAVIER P.
The location was closed when we returned the U-Haul; however, we forgot something in the cab and had to come back to pick it up. She was very helpful and friendly.FELICITY S.
Just keep doing what your doing! When i picked up the uhaul, it was a lady working and she was very kind and informative as it was my first time renting and when i dropped it off, i talked to a man and he was very kind as well :) good people, good service and a good deal! Thanks uhaul!KARLI A.
Ensure vehicle has scan done. Check engine light came on.EVAN H.
Staff at both uhaul destinations were helpful andmade getting going easySTEVE A.
Everything went very smoothly and all employees I dealt with were pleasant and professional.Liz B.
Customer did not leave a comment.VERN G.
Trailer made awful noises driving down the road. Was clean inside though.RILEY D.
I was/am very pleased with the service and cleanliness of this location. The staff are excellent to deal with.Shawn P.
Raymond was an absolute gem to work with compared to the other gentleman at Totem. He went throught entire check list on the truck that was not done at the pickup location.SHEILA L.
Just have the staff keep doing the great job that they are currently doing and that will awesome.SEAN P.
Train your employees before they start workELWIN K.
Customer did not leave a comment.ANDRE L.